Detecting a voice mail system answering a call

• US 7,680,260 B2
• Filed: 05/03/2005
• Issued: 03/16/2010
• Est. Priority Date: 05/03/2005
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Milton, Stephen M., Abramson, Sandra R.
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US11/120,781
• Publication Number:
  US 20060251222A1
• Time in Patent Office: 1,778 Days
• Field of Search: 379/211.02, 379/212.01
• US Class Current: 379/211.02
• CPC Class Codes: H04M 2203/2027 Live party detection
• CPC Class Codes: H04M 3/42017 Customized ring-back tones
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/545 with loop avoiding arrangements

Abstract

An apparatus and method are disclosed that enable a private branch exchange to determine that a voice mail system has answered a call, without some of the disadvantages in the prior art. The private branch exchange—or, generally-speaking, a data-processing system—infers that the voice mail system has answered a call by timing key events or by noting some of indications that are received from another system, or both. Subsequently, the private branch exchange drops the voice mail system from the call, thereby minimizing the non-enterprise voice mail system'"'"'s handling of calls that are originated to an on-premises terminal.

Claims

1. A method comprising:

transmitting, from a first data-processing system, a call to a second data-processing system;

receiving, at the first data-processing system, an indication from the second data processing system that the call has been answered;

ending, at the first data-processing system, the call to the second data processing system based on the time interval between;

(i) when the call is transmitted to the second data processing system, and

(ii) when the indication is received by the first data processing system that the call has been answered; and

forwarding the call to a voice mail system that is associated with the first data-processing system, wherein the forwarding of the call is based on the time interval between;

(i) when the call is transmitted to the second data processing system, and

(ii) when the indication is received by the first data processing system that the call has been answered.

2. The method of claim 1 wherein the ending of the call to the second data processing system is based on the time interval being no greater than a threshold.

3. The method of claim 2 wherein the threshold is based on the second data-processing system.

4. The method of claim 1 wherein the first data-processing system is a private branch exchange and the second data-processing system is a mobile switching center.

5. The method of claim 1 further comprising receiving at the first data-processing system the call prior to the transmitting of the first signal.

6. A method comprising:

transmitting, from a first data-processing system, a call to a second data-processing system in accordance with a first signaling protocol;

receiving, at the first data-processing system, an indication from the second data processing system that a third data processing system has answered the call in accordance with a second signaling protocol;

ending, at the first data-processing system, the call to the second data processing system when the second signaling protocol is different than the first signaling protocol; and

forwarding the call to a voice mail system that is associated with the first data-processing system, when the second signaling protocol is different than the first signaling protocol.

7. The method of claim 6 wherein the first signaling protocol is based on the Integrated Services Digital Network set of protocols.

8. The method of claim 6 wherein the first data-processing system is a private branch exchange and the second data-processing system is a mobile switching center.

9. The method of claim 8 wherein the second data-processing system is based on the Global System for Mobile Communications.

10. The method of claim 8 wherein the third data-processing system is a voice mail system that is associated with the second data-processing system.

11. The method of claim 6 further comprising receiving at the first data-processing system the call prior to the transmitting of the call to the second data-processing system.

12. The method of claim 6 wherein the ending of the call to the second data-processing system is also based on the time interval between:

(i) when the call is transmitted to the second data processing system, and

(ii) when the indication is received by the first data processing system that the call has been answered.

13. A method comprising:

transmitting, from a first data-processing system, a call to a second data-processing system that is serving a telecommunications terminal for which the call is intended;

receiving, at the first data-processing system, an indication from the second data processing system that the call has been answered;

ending, at the first data-processing system, the call to the second data processing system, based on i) receiving the indication and ii) a criterion that is based on a predetermined characteristic of the telecommunications terminal; and

forwarding the call to a voice mail system that is associated with the first data-processing system, wherein the forwarding of the call is based on the criterion.

14. The method of claim 13 wherein the criterion is related to at least one of:

(i) comparing the signaling protocol that is used to answer the call with the signaling protocol that is used to transmit the call; and

(ii) the time interval between (a) when the call is transmitted to the second data processing system, and (a) when the indication is received by the first data processing system that the call has been answered.

15. The method of claim 14 wherein the signaling protocol that is used to transmit the call is based on the Integrated Services Digital Network set of protocols.

16. The method of claim 13 wherein the first data-processing system is a private branch exchange and the second data-processing system is a mobile switching center.

17. The method of claim 16 wherein the second data-processing system is based on the Global System for Mobile Communications.