Apparatus and method for communications control
First Claim
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1. A computer-telephony integration (CTI) system for selectively allowing communication of a workstation with one of a plurality of Central Offices, the CTI system comprising:
- a computer-telephony integration (CTI) system including one or more workstations;
a switch coupled to the workstations and to the plurality of Central Offices, wherein the switch is configured to provide a connection between one of the CTI workstations and a selected one of the plurality of Central Offices in response to a command from a CTI workstation;
wherein the switch is coupled to each of the one or more CTI workstations and the connection between one of the CTI workstations and a selected one of the plurality of Central Offices is in response to a command from said one CTI workstation;
wherein the switch is configured to shunt a connection between a communication device coupled to said one CTI workstation and one or more of the Central Offices; and
wherein the connection is shunted by a resistance of about 900 Ohms.
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Abstract
An apparatus and method for controlling telecommunications is provided. The apparatus, which in one embodiment is a switch, may be connected between a computer-telephony integrated (CTI) workstation and multiple communication lines to elements such as Central Offices. The switch may be manipulated either manually or by the CTI workstation to connect to one of the multiple communication lines.
16 Citations
18 Claims
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1. A computer-telephony integration (CTI) system for selectively allowing communication of a workstation with one of a plurality of Central Offices, the CTI system comprising:
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a computer-telephony integration (CTI) system including one or more workstations; a switch coupled to the workstations and to the plurality of Central Offices, wherein the switch is configured to provide a connection between one of the CTI workstations and a selected one of the plurality of Central Offices in response to a command from a CTI workstation; wherein the switch is coupled to each of the one or more CTI workstations and the connection between one of the CTI workstations and a selected one of the plurality of Central Offices is in response to a command from said one CTI workstation; wherein the switch is configured to shunt a connection between a communication device coupled to said one CTI workstation and one or more of the Central Offices; and wherein the connection is shunted by a resistance of about 900 Ohms. - View Dependent Claims (2)
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3. A computer-telephony integration (CTI) system for selectively allowing communication of a workstation with one of a plurality of Central Offices, the CTI system comprising:
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a computer-telephony integration (CTI) system including one or more workstations; and a switch coupled to the workstations and to the plurality of Central Offices, wherein the switch is configured to provide a connection between one of the CTI workstations and a selected one of the plurality of Central Offices in response to a command from a CTI workstation, wherein the switch and the workstation are electronically coupled via a universal serial bus. - View Dependent Claims (4, 5, 6, 7, 8)
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9. A method of controlling communication within a computer-telephony integration (CTI) system comprising:
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receiving a request within the CTI system for connection to a particular Central Office selected from among a plurality of Central Offices; transmitting a command from the CTI system to a switch, wherein the command indicates the particular Central Office; providing a connection between the CTI system and the particular Central Office through the switch in response to the command from the CTI system; sending a communication report from the switch to the CTI system, the communication report comprising a status report of the connection between the CTI system and the particular Central Office; and transmitting an amount of power into the switch and wherein the communication report further comprises a status of the amount of power. - View Dependent Claims (10)
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11. A method of controlling communication within a computer-telephony integration (CTI) system comprising:
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receiving a request within the CTI system for connection to a particular Central Office selected from among a plurality of Central Offices; transmitting a command from the CTI system to a switch, wherein the command indicates the particular Central Office; providing a connection between the CTI system and the particular Central Office through the switch in response to the command from the CTI system; wherein the act of transmitting a command comprises sending a command from a workstation in the CTI system to the switch; and wherein the workstation programmatically controls the switch by communicating through a universal serial bus. - View Dependent Claims (12, 13, 14)
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15. An apparatus for controlling communication within a computer-telephony integration (CTI) system comprising:
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means for receiving a request in the CTI system for connection to a particular Central Office selected from among a plurality of Central Offices; means for transmitting a command from the CTI system to a switch, wherein the command indicates the particular Central Office; means for providing a connection between the CTI system and the particular Central Office through the switch in response to the command from the CTI system; wherein the means for transmitting a command further comprises means for sending a command from a workstation in the CTI system to the switch; and wherein the workstation comprises means for programmatically controlling the switch by communicating through a universal serial bus.
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16. A method of controlling communication within a computer-telephony integration (CTI) system comprising:
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receiving a request transmitted through a communication line coupled to the CTI system, wherein the request is for connection to one Central Office selected from among a plurality of Central Offices coupled to the CTI system; transmitting a command from the CTI system to a switch through a universal serial bus, wherein the command indicates the request for connection to the one Central Office; providing a connection between the CTI system and the one Central Office through the switch in response to the command from the CTI system; and sending a communication report from the switch to the CTI system through the universal serial bus, wherein the communication report comprises a status report of the connection between the CTI system and the one Central Office. - View Dependent Claims (17, 18)
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Specification