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Bank queue monitoring systems and methods

  • US 7,685,014 B2
  • Filed: 03/02/2007
  • Issued: 03/23/2010
  • Est. Priority Date: 07/28/2006
  • Status: Expired due to Fees
First Claim
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1. A system for monitoring customers standing in a queue comprising:

  • an entry sensor subsystem configured to sense entrance of customers into the queue;

    an exit sensor subsystem configured to sense exit of customers from the queue; and

    a processing system in communication with the entry and exit sensor subsystems configured to;

    log a customer sensed by the entry sensor subsystem as entering the queue;

    determine from the exit sensor subsystem if the logged customer has exited the queue within a predetermined time period;

    if the logged customer has exited the queue within the predetermined time period, log the customer as having received service;

    if the logged customer has not exited the queue within the predetermined time period, provide an indication to management personnel;

    track a current average customer flow time through the queue and determine whether a wait time for the logged-in customer exceeds the current average customer flow time by a selected amount; and

    log-out the logged customer in response to a determination that the wait time for the logged customer exceeds that current average customer flow time by the selected amount.

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