Method of testing inventory management/shipping systems

• US 7,685,028 B2
• Filed: 05/28/2004
• Issued: 03/23/2010
• Est. Priority Date: 05/28/2003
• Status: Active Grant

• Current Assignee: John Nicholas and Kristin Gross Trust U/A/D April 13 2010
• Original Assignee: John N. Gross
• Inventors: Gross, John N.
• Primary Examiner(s): Zeender, F.
• Assistant Examiner(s): Champagne, Luna
• Application Number:
  US10/857,761
• Publication Number:
  US 20040243570A1
• Time in Patent Office: 2,125 Days
• Field of Search: None
• US Class Current: 705/28
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0838 Historical data
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

An inventory management, and a shipping/returns management system can be analyzed to determine various performance characteristics of an e-commerce operator, such as whether the latter maintains sufficient items to meet demand, whether distribution is occurring in a timely fashion, etc. The systems are analyzed using one or more anonymous proxy accounts.

Claims

1. A method of testing a service performance of an e-commerce site, the method comprising the steps of:

(a) generating a request for an item from a client device through a client browser query to a server supporting the e-commerce site;

(b) automatically determining an availability parameter accessible to subscribers for the item, including whether the item is presently available, or a predicted date for which the item will be available;

(c) in response to detecting said availability parameter accessible to subscribers, automatically generating a notification from the client device to inform an operator of the e-commerce site when a deficiency of inventory is detected;

wherein each of the above steps are performed over a network by a client device without directly accessing a database of transaction records maintained by and/or accessible only to the server for inventory or sales of such item.

2. The method of claim 1, further including a step:

(d) testing a shipping and returns management system used by the e-commerce site using data accessible to a subscriber, to determine delays and latencies associated with distributing inventory items to subscribers of the online content service provider, handling returns of old inventory items, and shipping new items as replacements for said old inventory items.

3. The method of claim 1, further including a step:

(d) identifying any selection bias introduced automatically by a recommender system and reporting the same automatically to the e-commerce site.

4. The method of claim 1, wherein multiple requests are made for the item to determine a maximum available inventory.

5. The method of claim 1, wherein said multiple requests made for the item are done at different times and by specifying different quantities of the item.

6. The method of claim 1, wherein said request for the item is generated automatically by a software agent on behalf of a proxy account.

7. The method of claim 1, further including a step:

(d) generating a predicted demand for the item at the client device for a predetermined period.

8. The method of claim 7, further including a step:

(e) comparing said predicted demand with an available supply for the item determined at the e-commerce site.

9. The method of claim 1, further including a step (d):

comparing an item availability parameter against a target availability parameter, and generating a notification when said target availability parameter is not achieved.

10. The method of claim 9, wherein said target availability parameter specifies that at least a minimum number of said items must be available at any moment in time from the e-commerce site.

11. The method of claim 9, wherein said target availability parameter specifies a maximum time period during which an available number of items at the e-commerce site can be below a target minimum threshold number of items.

12. The method of claim 9, wherein said target availability parameter specifies an average number of items which must be available over a predetermined time period.

13. The method of claim 1, wherein said item is a movie title available from an online rental service.

14. The method of claim 13, wherein an availability of such item can be detected by automatically placing such item in a customer selection queue and without requiring that such item be actually shipped.

15. The method of claim 14, wherein the item is blocked from being actually shipped by automatically maintaining a number of items sufficient to meet a maximum customer out parameter for a proxy account.

16. A method of testing a service performance of an e-commerce site, the method comprising the steps of:

(a) generating a request for an item from a client device through a client browser query to a server supporting the e-commerce site;

wherein said request is automatically initiated on behalf of a proxy account representing a particular demographic profile for a user and not a an actual user;

(b) automatically determining an availability parameter accessible to subscribers for the item for said proxy account, including whether the item is presently available, and/or a predicted date for which the item will be available;

(c) in response to detecting said availability parameter accessible to subscribers, automatically generating a notification from the client device to inform an operator of the e-commerce site when a deficiency of inventory is detected;

wherein each of the above steps are performed over a network by a client device without directly accessing a database of transaction records maintained by and/or accessible only to the server for inventory or sales of such item.

17. The method of claim 16 wherein said proxy account is automatically derived from analyzing behavior of persons in online forums.

18. The method of claim 16 further including a step:

logging a recommendation made by a recommender system to said proxy account for one or more items to identify any bias automatically introduced by said recommender system.

19. The method of claim 16 further including a step:

automatically issuing a report to an operator of the e-commerce site identifying a compliance level with a contractual arrangement for inventory management of such item.

20. The method of claim 16, further including a step:

automatically repeating steps (a) to (c) for a list of items associated with a content provider of such items.