Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users
First Claim
1. A method of monitoring usage of a monitored image output device, comprising:
- receiving a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of the monitored image output device;
automatically extracting identifying information of the monitored image output device from the message;
automatically extracting information of a total number of jobs performed by the monitored image output device from the message;
automatically extracting jam information of the monitored image output device from the message, the jam information indicating jams encountered by the monitored image output device; and
automatically storing the jam information in association with the identifying information in a database.
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Accused Products
Abstract
A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if an urgent need of the end user is indicated, so that a communication may be sent either directly to the end user or to a device driver so that the device driver may communicate the message to the end user. For example, an end user may have exceeded a predetermined limit of resource usage, and needs to be informed. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information such as summary information regarding usage of network resources to the end user using e-mail.
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Citations
16 Claims
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1. A method of monitoring usage of a monitored image output device, comprising:
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receiving a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of the monitored image output device; automatically extracting identifying information of the monitored image output device from the message; automatically extracting information of a total number of jobs performed by the monitored image output device from the message; automatically extracting jam information of the monitored image output device from the message, the jam information indicating jams encountered by the monitored image output device; and automatically storing the jam information in association with the identifying information in a database. - View Dependent Claims (2, 3, 4, 5, 15, 16)
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6. A system, comprising:
a computer comprising a processor configured (1) to receive a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of a monitored image output device, (2) to extract, automatically, identifying information of the monitored image output device from the message, (3) to extract, automatically, information of a total number of jobs performed by the monitored image output device from the message, (4) to extract, automatically, jam information of the monitored image output device from the message, the jam information indicating jams encountered by the monitored image output device, and (5) to store, automatically, the jam information in association with the identifying information in a database associated with the computer. - View Dependent Claims (7, 8, 9, 10)
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11. A computer readable medium storing a computer program, which when executed by a computer, causes the computer to monitor usage of a monitored image output device, the computer program comprising:
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instructions for receiving a message transmitted using an Internet application-layer protocol over a network, the message comprising information related to usage of the monitored image output device; instructions for automatically extracting information of a total number of jobs performed by the monitored image output device from the message; instructions for automatically extracting identifying information of the monitored image output device from the message; instructions for automatically extracting jam information of the monitored image output device from the message, the jam information indicating jams encountered by the monitored image output device; and instructions for automatically storing the jam information in association with the identifying information in a database. - View Dependent Claims (12, 13, 14)
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Specification