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Message transcription, voice query and query delivery system

  • US 7,698,140 B2
  • Filed: 03/06/2006
  • Issued: 04/13/2010
  • Est. Priority Date: 03/06/2006
  • Status: Expired due to Fees
First Claim
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1. A method of transcribing a message comprising:

  • receiving a voice message from a user at a computer server along with a recipient address;

    recording said voice message as a voice file at said computer server;

    executing a speech recognition engine to transcribe said voice file into a text file;

    sending said voice file and said text file to a computer workstation operated by an agent;

    receiving a corrected text file from said computer workstation at said computer server, said corrected text file being a more accurate transcription of said voice file than said text file;

    comparing said text file with said corrected text file to determine the accuracy of said speech recognition engine;

    determining that said accuracy of said speech recognition engine is sufficient and that future voice messages from said user need not be corrected by an agent;

    routing said corrected text file and said recipient address to a delivery means; and

    delivering said corrected text file to a recipient using said recipient address.

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