Call back number provisioning for emergency call services
First Claim
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1. A communication system comprising:
- a call processing system configured to receive first call signaling for an emergency call indicating a user identification for a caller, process the user identification to determine a call back number for the caller, insert the call back number into the first call signaling, and transfer the first call signaling to an emergency information system;
the emergency information system configured to receive the first call signaling from the call processing system, process the first call signaling to determine a destination for the emergency call, generate second call signaling indicating a key and the destination, generate a database message indicating the key and the call back number, transfer the second call signaling to the call processing system, and transfer the database message to a database system.
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Abstract
An emergency information system comprises an interface and a processing system. The interface is configured to receive first call signaling for an emergency call from a call processing system wherein the first call signaling indicates a call back number. The processing system is configured to process the first call signaling to determine a destination for the emergency call, generate second call signaling indicating a key and the destination, and generate a database message indicating the key and the call back number. The interface is further configured to transfer the second call signaling to the call processing system and transfer the database message to a database system.
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Citations
20 Claims
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1. A communication system comprising:
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a call processing system configured to receive first call signaling for an emergency call indicating a user identification for a caller, process the user identification to determine a call back number for the caller, insert the call back number into the first call signaling, and transfer the first call signaling to an emergency information system; the emergency information system configured to receive the first call signaling from the call processing system, process the first call signaling to determine a destination for the emergency call, generate second call signaling indicating a key and the destination, generate a database message indicating the key and the call back number, transfer the second call signaling to the call processing system, and transfer the database message to a database system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of operating communication system, the method comprising:
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in a call processing system, receiving first call signaling for an emergency call indicating a user identification for a caller, processing the user identification to determine a call back number for the caller, inserting the call back number into the first call signaling, and transferring the first call signaling to an emergency information system; in the emergency information system, receiving the first call signaling from the call processing system, processing the first call signaling to determine a destination for the emergency call, generating second call signaling indicating a key and the destination, generating a database message indicating the key and the call back number, transferring the second call signaling to the call processing system, and transferring the database message to a database system. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer storage system with machine-readable processing instructions stored thereon for operating an emergency information system, wherein the processing instructions direct the emergency information system to:
receive first call signaling from an interface wherein the interface received the first call signaling from a call processing system, wherein the first call signaling indicates a call back number of a caller, and wherein the call back number is determined in the call processing system based on a user identification for the caller, process the first call signaling to determine a destination for the emergency call, generate second call signaling indicating a key and the destination, generate a database message indicating the key and the call back number, transfer the second call signaling to the interface for transferring to the call processing system, and transfer the database message to the interface for transferring to a database system. - View Dependent Claims (18, 19, 20)
Specification