Method of associating data with a call to a call center

• US 7,702,308 B2
• Filed: 03/11/2004
• Issued: 04/20/2010
• Est. Priority Date: 03/11/2004
• Status: Expired due to Fees

• Current Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Original Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Inventors: Rollender, Douglas Harold
• Primary Examiner(s): Tran; CongVan
• Application Number:
  US10/798,629
• Publication Number:
  US 20050202799A1
• Time in Patent Office: 2,231 Days
• Field of Search: 455/404.1, 455/404.2, 455/403, 455/435.1, 455/521, 455/435.2, 455/435.3, 455/445, 455/527, 455/415, 455/414.1, 379/45, 379/32.05, 379/32.1, 379/33, 379/37, 379/38, 379/210, 379/111, 379/201.1
• US Class Current: 455/404.1
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A method of communication to at least one wireless unit originating an emergency call. The method includes the step of receiving at least one tag identifier in response to the emergency call originating from the at least one wireless unit. Once the tag identifier is received, a wireless call back number corresponding with the at least one tag identifier may be transmitted. A public service answering point emergency call register (“PSAP-ECR”) may receive the at least one tag identifier and transmits the wireless call back number over a D interface.

Claims

1. A method of communication to at least one wireless unit originating an emergency call, the method comprising:

receiving, at an emergency service entity, a wireless call back number from a mobile station controller serving the at least one wireless unit, the wireless call back number being a local public safety number corresponding to at least one tag identifier;

receiving, at the emergency service entity, the at least one tag identifier from a public safety answering point call center in response to the emergency call from the at least one wireless unit, the at least one tag identifier being a reference key to the emergency service entity associated with the public safety answering point call center; and

transmitting, from the emergency service entity, to the public safety answering point call center, the wireless call back number corresponding with the at least one tag identifier in response to receiving the at least one tag identifier.

2. The method of claim 1, wherein the at least one tag identifier corresponds with at least one of an emergency service routing key, a local public safety number, a paging identity and a mobile equipment identification number.

3. The method of claim 1, wherein a public service answering point emergency call register receives the at least one tag identifier and transmits the wireless call back number over a network interface between a public service answering point emergency call register and the public safety answering point call center.

4. The method of claim 1, wherein the step of transmitting a wireless call back number comprises:

transmitting location information associated with the at least one wireless unit, the location information corresponding with the at least one tag identifier.

5. The method of claim 4, wherein an emergency service message entity transmits the location information associated with the at least one wireless unit.

6. A method of establishing an emergency callback originated by at least one wireless unit within a communication system having an emergency service message entity, the method comprising:

transmitting to the emergency service message entity a wireless call back number, the wireless call back number being a local public safety number corresponding to at least one tag identifier;

transmitting the at least one tag identifier to the emergency service message entity;

entering the at least one tag identifier into the emergency service message entity, the at least one tag identifier being a reference key to the emergency service message entity associated with the public safety answering point call center; and

transmitting, from the emergency service message entity, the wireless call back number corresponding with the at least one tag identifier; and

requesting the emergency callback corresponding with the entered at least one tag identifier.

7. The method of claim 6, wherein the at least one tag identifier corresponds with at least one of an emergency service routing key, a local public safety number, a paging identity and a mobile equipment identification number.

8. The method of claim 6, wherein the at least one tag identifier is transmitted to the emergency service message entity over a network interface between the emergency service message entity and a public service answering point emergency call register.

9. A method of establishing an emergency call originated by at least one wireless unit within a communication system having an emergency service message entity, the method comprising:

receiving a wireless call back number at the emergency service message entity, the wireless call back number being a local public safety number corresponding to at least one tag identifier;

receiving the at least one tag identifier at the emergency service messaging entity;

entering the at least one tag identifier into the emergency service message entity, the at least one tag identifier being a reference key to the emergency service message entity associated with the public safety answering point call center; and

transmitting, from the emergency service message entity, the wireless call back number corresponding with the at least one tag identifier; and

requesting the emergency call corresponding with the entered at least one entered tag identifier.

10. The method of claim 9, wherein the at least one tag identifier corresponds with at least one of an emergency service routing key, a local public safety number, a paging identity and a mobile equipment identification number.

11. The method of claim 9, wherein the at least one tag identifier is transmitted from the emergency call register to the emergency service message entity over a network interface between the emergency service message entity and a public service answering point emergency call register.