Website messaging system
DCFirst Claim
1. A method of routing a message from a requestor to a physician through a web site, such method comprising the steps of:
- the physician providing a plurality of message destinations;
the physician providing a respective criteria for routing messages to each of the plurality of message destinations;
the requestor accessing the web site and downloading a form;
the requestor at least partially completing the form and returning the form to the web site as a message to the physician;
determining an information content of the message received from the requestor;
selecting a message destination of the plurality of destinations with the respective routing criteria that matches the determined message content; and
routing the message to the selected message destination based upon the determined information content and routing criteria provided by the physician.
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Accused Products
Abstract
A method and apparatus are provided for processing a message from a patient for one of a plurality of physicians through a web site. The method includes the steps of providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians and detecting selection by the patient of a physician of the plurality of physicians. The method further includes the steps of determining an information content of the message and routing the message based upon the determined information content and a predetermined routing criteria provided by the selected physician.
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Citations
35 Claims
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1. A method of routing a message from a requestor to a physician through a web site, such method comprising the steps of:
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the physician providing a plurality of message destinations; the physician providing a respective criteria for routing messages to each of the plurality of message destinations; the requestor accessing the web site and downloading a form; the requestor at least partially completing the form and returning the form to the web site as a message to the physician; determining an information content of the message received from the requestor; selecting a message destination of the plurality of destinations with the respective routing criteria that matches the determined message content; and routing the message to the selected message destination based upon the determined information content and routing criteria provided by the physician. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 33, 35)
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16. An apparatus for routing a message from a requestor to a physician through a web site, such apparatus comprising:
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means used by the physician for providing a plurality of message destinations; means used by the physician for providing a respective criteria for routing messages to each of the plurality of message destinations; means used by the requestor for accessing the web site and downloading a form; means used by the requestor for at least partially completing the downloaded form and returning the form to the web site as a message to the physician; means for determining an information content of the message received from the requestor; means for selecting a message destination of the plurality of destinations with the respective routing criteria that matches the determined information content; and means for routing the message to the selected message destination based upon the determined information content and routing criteria provided by the selected physician. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 34)
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31. An apparatus for routing a message from a requestor to a physician through a web site, such apparatus comprising:
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a plurality of message destinations provided by the physician; a respective criteria provided by the physician for routing messages to each of the plurality of message destinations; a form downloaded by the requestor from the web site; an at least partially completed form created by the requestor from the downloaded form and returned to the web site as a message to the physician; a content processor adapted to determine an information content of the message received from the patient and that selects a message destination of the plurality of message destinations by matching the routing criteria of the selected destination with the determined information content; and a routing processor adapted to route the message to the selected message destination based upon the determined information content and routing criteria provided by the selected physician. - View Dependent Claims (32)
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Specification