Distributed network system using biometric authentication access
First Claim
Patent Images
1. A customer relationship management system providing management and sharing of user information between two or more independent service providers, the customer relationship management system comprising:
- a distributed network comprising a plurality of independently operable servers, each of the servers being (i) associated with a different service provider and (ii) adapted to communicate directly over the network with other servers included in the plurality of servers, each of the servers having a datastore with a plurality of datafields, each datastore adapted to store information about one or more users such that the information related to a single user is distributed across a plurality of different servers included in the network of independently operable servers; and
an authentication engine provided separately from the independently operable servers and from the datastores, the authentication engine having one or more previously enrolled biometrics and being adapted to enable an authentication of the identity of a user based on a match of a user provided biometric identifier with a biometric selected from the previously enrolled biometrics, whereinthe customer relationship management system is configured to enable within the network, on biometric authentication of a user, automatic communication and sharing of information relating to the user directly between two or more of the independently operable servers, andthe customer relationship management system is configured to provide a centralized access point for a user to a plurality of different datastores defined for a specific user and located at different ones of the independently operable servers, such that on authentication of the identity of the user by the authentication engine the user can interface with and access data at any one of the plurality of independently operable servers without requiring additional authentication.
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Abstract
A distributed network of independently operable servers is provided. Each server is adapted to communicate over the network with at least one of the other servers and has a datastore with a plurality of datafields adapted to store information about at least one user. By enabling an authentication of a user based on a user supplied biometric identifier, the network is adapted to enable the transfer of information relating to the user between different servers.
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Citations
23 Claims
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1. A customer relationship management system providing management and sharing of user information between two or more independent service providers, the customer relationship management system comprising:
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a distributed network comprising a plurality of independently operable servers, each of the servers being (i) associated with a different service provider and (ii) adapted to communicate directly over the network with other servers included in the plurality of servers, each of the servers having a datastore with a plurality of datafields, each datastore adapted to store information about one or more users such that the information related to a single user is distributed across a plurality of different servers included in the network of independently operable servers; and an authentication engine provided separately from the independently operable servers and from the datastores, the authentication engine having one or more previously enrolled biometrics and being adapted to enable an authentication of the identity of a user based on a match of a user provided biometric identifier with a biometric selected from the previously enrolled biometrics, wherein the customer relationship management system is configured to enable within the network, on biometric authentication of a user, automatic communication and sharing of information relating to the user directly between two or more of the independently operable servers, and the customer relationship management system is configured to provide a centralized access point for a user to a plurality of different datastores defined for a specific user and located at different ones of the independently operable servers, such that on authentication of the identity of the user by the authentication engine the user can interface with and access data at any one of the plurality of independently operable servers without requiring additional authentication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 23)
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22. A method of providing a customer relationship management system to enable a sharing of user specific information over a distributed network of a plurality of independently operable servers each being associated with a different service provider and to allow a user to access information personal to the user at any one of a number of the servers within the distributed network, said method comprising:
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providing a central datastore of generic user information; providing at each of the independently operable servers a plurality of remotely located datastores, each of the datastores having specific user information storeable thereon; providing within the system a distinct and separate authentication engine, the authentication engine being adapted to authenticate the user on the basis of a user presented biometric identifier; and enabling, on authentication of the user by the authentication engine, the user to access any one of the independently operable servers to at least one of retrieve and update user specific information within the datastore specific to the user, and to configure how the user specific information is to be transferred in a direct communication between respective datastores of the independently operable servers, wherein each of the remotely located datastores includes an address for the central datastore and the central datastore includes configuration information for transferring information between the distributed datastores, and on initially accessing the datastore specific to the user, the user is separately authenticated with the authentication engine and can then update information at any one of the datastores, the updating of the information effecting an updating of related information on any one of the other datastores through a direct communication between a plurality of the datastores.
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Specification