One-click service status tracking and updates

• US 7,706,808 B1
• Filed: 07/07/2005
• Issued: 04/27/2010
• Est. Priority Date: 07/07/2005
• Status: Active Grant

• Current Assignee: Deem, Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: Rearden Commerce Inc
• Inventors: Aggarwal, Gautam, Handel, Sean
• Primary Examiner(s): ZEWDU, MELESS NMN
• Application Number:
  US11/178,074
• Time in Patent Office: 1,755 Days
• Field of Search: 455418-420, 455/556.2, 455560-561, 455/422.1, 4554351-4353, 4554561-4566, 455457-461, 455/550.1, 455/466, 455/521, 455415-417, 455/404.1, 455/404.2, 455433-434, 455410-411, 455/432.1, 455440-441, 455/551, 455565-566, 342/537.06, 342/357.12, 709/203, 709/219, 701213-217, 701/300, 379/45, 34053912-53913, 340/825.49, 340989-994, 340/995.1
• US Class Current: 455/456.1
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/4872 Non-interactive information services
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

A system and method to one-click service status tracking and updates. In one embodiment, in response to activation of a mobile device, providing GPS location information of the mobile device; the mobile device registering with a server to identify a user of the mobile device with a service and a service provider of the service; and the mobile device providing to the user real-time status information related to the service. In one embodiment, at least one of the service provider and user are in transit. In one embodiment, the information received from the server includes one of the service provider ID and contact info for the user to contact the service provider directly. In one embodiment, the activation includes a single click of a feature on the mobile device.

Claims

1. A computer-implemented method comprising:

in response to an activation of a first mobile device of a user to allow location tracking of the first mobile device, receiving from the first mobile device, via a computing device, a request for a service from a service provider, wherein the activation is a single click of a feature on the first mobile device;

in response to an activation of a second mobile device of the service provider to allow location tracking of the second mobile device, receiving from the second mobile device an indication of location of the second mobile device, wherein the activation is a single click of a feature on the second mobile device;

selecting the service provider to perform the service based at least in part on a location of the service provider in relation to the user;

providing to the first mobile device a location of the service provider based on the location tracking of the second mobile device;

providing to the second mobile device a location of the user based on the location tracking of the first mobile device;

generating a real-time representation of a location tracking information about the service provider on a map to be displayed on the first mobile device;

calculating a distance between the user and the service provider and time of a meeting of the user and the service provider;

in response to the calculating, providing rules-based geographic instructions to the first mobile device to facilitate the meeting between the user and the service provider; and

concealing the location of at least one of the user and the service provider upon request.

2. The method of claim 1, wherein at least one of the first service provider and the first mobile device are in transit.

3. The method of claim 2, wherein the first mobile device is a cellular phone.

4. The method of claim 3, wherein the activation is activation of E911.

5. The method of claim 1, further including transmitting information to the first mobile device in response to the activation of the first mobile device.

6. The method of claim 1, wherein the method is performed by an application embedded in the first mobile device.

7. The method of claim 5, wherein information received from the server includes one of a service provider ID and contact information to contact the service provider directly.

8. The method of claim 1, wherein the first mobile device is a wireless mobile device.

9. The method of claim 1, further comprising providing location data identifying a real-time location of the service provider and the first mobile device.

10. The method of claim 1, wherein the method is performed by an application embedded in a server in communication with the first mobile device.

11. A computer system comprising

at least one server for:

in response to an activation of a first mobile device of a user to allow location tracking of the first mobile device, receiving from the first mobile device, via a computing device, a request for a service from a service provider, wherein the activation is a single click of a feature on the first mobile device;

in response to an activation of a second mobile device of the service provider to allow a location tracking of the second mobile device, receiving from the second mobile device an indication of location of the second mobile device, wherein the activation is a single click of a feature on the second mobile device;

selecting the service provider to perform the service based at least in part on the location of the service provider in relation to the user;

providing to the first mobile device the location of the service provider based on location tracking of the second mobile device;

providing to the second mobile device a location of the user based on the location tracking of the first mobile device;

generating a real-time representation of the location tracking information about the service provider on a map to be displayed on the first mobile device;

calculating a distance between the user and the service provider and time of a meeting of the user and the service provider;

in response to the calculated distance, providing rules-based geographic instructions to the first mobile device to facilitate the meeting between the user and the service provider; and

concealing the location of at least one of the user and the service provider upon request.

12. The system of claim 11, wherein at least one of the service provider and first mobile device are in transit.

13. The system of claim 11, wherein the first mobile device is activated by a single click of a feature on the first mobile device.

14. A tangible machine readable medium having stored thereon a set of instructions which when executed, perform a method comprising:

in response to an activation of a first mobile device of a user to allow location tracking of the first mobile device, receiving from the first mobile device a request for a service from a service provider, wherein the activation is a single click of a feature on the first mobile device;

in response to an activation of a second mobile device of the service provider to allow location tracking of the second mobile device, receiving from the second mobile device an indication of the location of the second mobile device, wherein the activation is a single click of a feature on the second mobile device;

selecting the service provider to perform the service based at least in part on a location of the service provider in relation to the user;

providing to the first mobile device the location of the service provider based on the location tracking of the second mobile device;

providing to the second mobile device a location of the user based on the location tracking of the first mobile device;

generating a real-time representation of the location tracking information about the service provider on a map to be displayed on the first mobile device;

calculating a distance between the user and the service provider and time of a meeting of the user and the service provider;

in response to the calculated distance, providing rules-based geographic instructions to the first mobile device to facilitate the meeting between the user and the service provider; and

concealing the location of at least one of the user and the service provider upon request.

15. The machine readable medium of claim 14, wherein the method further includes:

in response to a one-click activation of the first mobile device, receiving registration information from the first mobile device; and

providing to the first mobile device contact information and an identification of the service provider.

16. The machine readable medium of claim 15, wherein the method further includes:

obtaining information regarding a transaction;

calculating data based on the information regarding the transaction; and

providing instruction to the first mobile device based on the calculated data.

17. The machine readable medium of claim 14, wherein the method further includes storing in a server information about a transaction, the information including at least four of a service provider identification, a customer identification, a location starting point, a scheduled starting time, a location ending point, an estimated ending time, a current location of a service provider, and a current location of a customer.

18. The machine readable medium of claim 14, wherein the method further comprises generating the real-time representation of the location tracking information of the service provider on a map to be displayed on the first mobile device.