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Predicting parts needed for an onsite repair using expected waste derived from repair history

  • US 7,707,058 B2
  • Filed: 08/31/2001
  • Issued: 04/27/2010
  • Est. Priority Date: 08/31/2001
  • Status: Expired due to Fees
First Claim
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1. A method executed by a computer, comprising:

  • determining, by the computer, costs of mis-predicting parts that may be replaced during an onsite repair of a product in response to a repair history, wherein the costs are computed based on probabilities of over-predicting and under-predicting the parts;

    selecting, by the computer, a subset of the parts to be sent to the onsite repair in response to the costs; and

    selecting, by the computer, another subset of the parts for training of call qualifiers in response to the costs.

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