Method and system for managing computer systems
First Claim
1. A management system for at least one computer system, comprising:
- a plurality of agents residing within managed nodes of a plurality of different products used within the computer system;
a system manager for said management system, said manager operating across the different products; and
a data storage device storing at least a knowledge base, said knowledge base containing information pertaining to problems regarding the different products, the information pertaining to the different products including at least one collection of rules, andwherein the information within said knowledge base is updated based on contributions submitted by at least one user,wherein the knowledge base includes a plurality of separate knowledge domains, each of the knowledge domains being a logically separate piece of knowledge which can be installed and uninstalled as desired, andwherein said manager utilizes the knowledge domains and the at least one collection of rules in monitoring at least a plurality of the different products used within the computer system.
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Accused Products
Abstract
A management system for a computer system is disclosed. The computer system operates or includes various products (e.g., software products) that can be managed in a management system or collectively by a group of management systems. Typically, the management system operates on a computer separate from the computer system being managed. The management system can make use of a knowledge base of causing symptoms for previously observed problems at other sites or computer systems. In other words, the knowledge base can built from and shared by different users across different products to leverage knowledge that is otherwise disparate. The knowledge base typically grows over time. The management system can use its ability to request information from the computer system being managed together with the knowledge base to infer a problem root cause in the computer system being managed. The computer system being managed can also request the management system to process its knowledge base for possible problem cause analysis. The management system can also continually identify persisting problem causing symptoms.
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Citations
35 Claims
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1. A management system for at least one computer system, comprising:
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a plurality of agents residing within managed nodes of a plurality of different products used within the computer system; a system manager for said management system, said manager operating across the different products; and a data storage device storing at least a knowledge base, said knowledge base containing information pertaining to problems regarding the different products, the information pertaining to the different products including at least one collection of rules, and wherein the information within said knowledge base is updated based on contributions submitted by at least one user, wherein the knowledge base includes a plurality of separate knowledge domains, each of the knowledge domains being a logically separate piece of knowledge which can be installed and uninstalled as desired, and wherein said manager utilizes the knowledge domains and the at least one collection of rules in monitoring at least a plurality of the different products used within the computer system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35)
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Specification