System and process for developing a voice application

• US 7,712,031 B2
• Filed: 07/24/2003
• Issued: 05/04/2010
• Est. Priority Date: 07/24/2002
• Status: Expired due to Fees

• Current Assignee: Telstra Corporation Limited (Telstra Group Ltd.)
• Original Assignee: Telstra Corporation Limited (Telstra Group Ltd.)
• Inventors: Hui, Alvaro Kau Kam, Law, Eng Boon, Ho, Khanh Thi Phuong, Starkie, Bradford Craig
• Primary Examiner(s): Chawan; Vijay B
• Application Number:
  US10/523,128
• Publication Number:
  US 20060025997A1
• Time in Patent Office: 2,476 Days
• Field of Search: 704/257, 704/270, 704/271, 704/270.1, 715/728, 715/730, 709/203, 709/217, 705/34, 705/40, 705 51- 53
• US Class Current: 715/728
• CPC Class Codes: G10L 15/28 Constructional details of speech recognition systems
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system for use in developing a voice application, including a dialog element selector for defining execution paths of the application by selecting dialog elements and adding the dialog elements to a tree structure, each path through the tree structure representing one of the execution paths, a dialog element generator for generating the dialog elements on the basis of predetermined templates and properties of the dialog elements, the properties received from a user of the system, each of said dialog elements corresponding to at least one voice language template, and a code generator for generating at least one voice language module for the application on the basis of said at least one voice language template and said properties. The voice language templates include VoiceXML elements, and the dialog elements can be regenerated from the voice language module. The voice language module can be used to provide the voice application for an IVR.

Claims

1. A process for developing a voice application, including:

generating graphical user interface components for defining execution paths of a voice application by arranging dialog elements in a tree structure, each path through said tree structure representing one of said execution paths, said dialog elements having user configurable properties and corresponding to respective predetermined sequences of VoiceXML elements;

receiving user input generated by user interaction with said graphical user interface components;

processing said user input to define a voice application by selecting dialog elements representing components of said voice application, configuring properties of the selected dialog elements, and defining execution paths of said voice application as respective sequences of at least a subset of the selected dialog elements; and

generating voice application code for said application, said application code representing each dialog element of said voice application as a sequence of VoiceXML elements including extended attributes to allow said tree structure of said application to be determined.

2. A process as claimed in claim 1, wherein said extended attributes are qualified names of a qualified XML namespace.

3. A process as claimed in claim 1, wherein each dialog element of said application code includes a reference to the next of said dialog elements in an execution path of said application.

4. A process as claimed in claim 1, including processing said application code to generate a visual representation of said dialog elements and said execution paths.

5. A process as claimed in claim 1, wherein said step of generating application code includes generating extended VoiceXML code, prompt data, and grammar data for said application.

6. A process as claimed in claim 5, wherein said prompt data is represented as a grammar, and said process includes improving said grammar.

7. A process as claimed in claim 5, including generating at least one script for generating a prompt for said application on the basis of one or more parameters supplied to said script.

8. A process as claimed in claim 7, wherein said at least one script is generated on the basis of at least one script template and prompt data defined for said prompt by a user.

9. A process as claimed in claim 7, wherein said at least one script includes ECMAscript.

10. A process as claimed in claim 5, including generating VoiceXML code and IVR grammar data for execution of said application on an IVR system on the basis of said extended VoiceXML code, prompt data, and grammar data.

11. A system having components for executing the process of claim 1.

12. A computer readable storage medium having stored thereon program instructions for executing a process for developing a voice application, including executing the steps of:

generating graphical user interface components for defining execution paths of a voice application by arranging dialog elements in a tree structure, each path through said tree structure representing one of said execution paths, said dialog elements having user configurable properties and corresponding to respective predetermined sequences of VoiceXML elements;

receiving user input generated by user interaction with said graphical user interface components;

processing said user input to define a voice application by selecting dialog elements representing components of said voice application, configuring properties of the selected dialog elements, and defining execution paths of said voice application as respective sequences of at least a subset of the selected dialog elements; and

generating voice application code for said application, said application code representing each dialog element of said voice application as a sequence of VoiceXML elements including extended attributes to allow said tree structure of said application to be determined.

13. A system for use in developing a voice application, including:

a dialog element selector configured to define execution paths of said voice application by selecting dialog elements and adding said dialog elements to a tree structure, each path through said tree structure representing one of said execution paths, said dialog elements having user configurable properties and corresponding to respective predetermined sequences of VoiceXML elements;

means for receiving user input generated by user interaction with said dialog element selector;

means for processing said user input to define a voice application by selecting dialog elements representing components of said voice application, configuring properties of the selected dialog elements, and defining execution paths of said voice application as respective sequences of at least a subset of the selected dialog elements; and

a code generator for generating application code for said voice application, said application code representing each dialog element of said voice application as a sequence of VoiceXML elements including extended attributes to allow said tree structure of said voice application to be determined.

14. A system as claimed in claim 13, wherein said selector is adapted to process said application code to generate a graphical representation of said dialog elements and said execution paths of said application.

15. A system as claimed in claim 13, wherein said code generator generates extended VoiceXML code, prompt data, and grammar data for said application.

16. A system as claimed in claim 15, wherein said prompt data is represented as a grammar, and the system includes one or more modules for improving said grammar.

17. A system as claimed in claim 15, including a script generator for generating at least one script for generating a prompt for said application on the basis of one or more parameters supplied to said script.

18. A system as claimed in claim 17, wherein said script generator generates said at least one script on the basis of at least one script template and prompt data defined for said prompt by a user.

19. A system as claimed in claim 15, wherein said code generator generates VoiceXML code and IVR grammar data for execution of said application on an IVR system on the basis of said extended VoiceXML code, prompt data, and grammar data.

20. An extended VoiceXML file generated by the system of claim 13.

21. A graphical user interface for use in developing a voice application, said interface including graphical user interface components associated with executable program code stored on a computer-readable storage medium and processed by a computer system for defining execution paths of said application by arranging dialog elements in a tree structure, each path through said tree structure representing one of said execution paths, said dialog elements having user configurable properties and corresponding to respective predetermined sequences of VoiceXML elements, wherein said dialog elements include at least three of:

a start dialog component for defining the start of said application;

a variables component for use in defining variables for said application;

a menu component for defining a menu;

a menu choice component for defining a choice of said menu;

a decision component for defining a decision branching point;

a decision branch component for defining a test condition and an execution branch of said decision branching point;

a form component for defining a form to collect input from a caller;

a record component for recording audio;

a speaker component for playing prompts;

a local processing component for defining local processing;

a remote processing component for performing processing on a remote system;

a loop component for defining an execution loop;

a loop call component for calling said loop;

a loop next component for proceeding to the next cycle of said loop;

a loop break component for breaking out of said loop;

a subroutine component for defining a subroutine;

a subroutine call component for calling said subroutine;

a subroutine return component for returning from said subroutine;

a jump component for defining a non-sequential execution path to a dialog element;

a transfer component representing the transfer of a call to another number;

a hotwords component for defining a word or phrase and a non-sequential execution path to a dialog element to be followed upon receipt of said word or phrase; and

an end component for defining an end of said application.

22. A computer readable storage medium having application code for a voice application stored thereon for processing by a computer system to cause the computer system to execute the voice application, said application code including a plurality of dialog elements representing components of said voice application, each of said dialog elements being a sequence of VoiceXML elements including extended attributes to allow a tree structure of execution paths of said voice application to be determined, each path through said tree structure representing one of said execution paths.