Bulk communications process using multiple delivery media
First Claim
1. A computer implemented method for bulk communication of information to recipients via multiple delivery media including facsimile, email, and SMS messaging, said method including the steps of:
- receiving and processing information for distribution including information regarding recipients and including information on the recipients'"'"' delivery preferences;
forming a plurality of documents from the information for distribution by merging the information for distribution with a template document specific to a delivery media, wherein a different template document is used for each delivery media,bundling the plurality of documents together into a plurality of bundles, each bundle containing a plurality of documents and each bundle formed of documents to be delivered over a specified delivery media of the multiple delivery media, wherein the specified delivery media is determined based on the recipients'"'"' delivery preferences;
transmitting the plurality of bundles;
receiving and processing a report for each bundle of the plurality of bundles indicating whether transmission of documents in the bundle over said specified delivery media has failed; and
escalating transmission of the plurality of documents using a different delivery media of the multiple delivery media for each of said recipients for whom transmission by said specified delivery media has failed, wherein the different delivery media is determined based on the recipients'"'"' delivery preferences and the plurality of documents are formed again by merging the information for distribution with a template document specific to said different delivery media.
9 Assignments
0 Petitions
Accused Products
Abstract
A method (100), a system and, a computer program product for bulk communication of information to recipients via multiple delivery media are disclosed. The media include facsimile, email, surface mail, SMS messaging, and archiving (and is adapted for new media types in the future). A single interface is used to receive information (106, 108, 110) for distribution including one or more template documents (110) and data (106) specific to each recipient. At least one document based on the received information (106, 108, 110) is transmitted using a specified delivery media (144, 150, 156, 162, 168) for each recipient based on the recipients'"'"' delivery preferences (122, 176). Escalating (172, 178) transmission of the document may occur using a different delivery media for any recipients for whom transmission by the specified delivery media fails. The escalating step (172, 178) may depend upon status information (176) from a carrier regarding delivery of the document to each recipient.
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Citations
23 Claims
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1. A computer implemented method for bulk communication of information to recipients via multiple delivery media including facsimile, email, and SMS messaging, said method including the steps of:
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receiving and processing information for distribution including information regarding recipients and including information on the recipients'"'"' delivery preferences; forming a plurality of documents from the information for distribution by merging the information for distribution with a template document specific to a delivery media, wherein a different template document is used for each delivery media, bundling the plurality of documents together into a plurality of bundles, each bundle containing a plurality of documents and each bundle formed of documents to be delivered over a specified delivery media of the multiple delivery media, wherein the specified delivery media is determined based on the recipients'"'"' delivery preferences; transmitting the plurality of bundles; receiving and processing a report for each bundle of the plurality of bundles indicating whether transmission of documents in the bundle over said specified delivery media has failed; and escalating transmission of the plurality of documents using a different delivery media of the multiple delivery media for each of said recipients for whom transmission by said specified delivery media has failed, wherein the different delivery media is determined based on the recipients'"'"' delivery preferences and the plurality of documents are formed again by merging the information for distribution with a template document specific to said different delivery media. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for bulk communication of information to recipients via multiple delivery media including facsimile, email, and SMS messaging, said system including:
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means for receiving information and processing information regarding recipients and including information on recipients'"'"' delivery preferences; means for forming a plurality of documents from information for distribution by merging the information for distribution with a template document specific to each delivery media, wherein a different template document is used for each delivery media of said multiple delivery media; means for bundling the plurality of documents together into a plurality of bundles, each bundle formed of plurality of documents to be delivered over a specified delivery media, wherein the specified delivery media is determined based on the recipients'"'"' delivery preferences; means for transmitting said plurality of documents; wherein the means for bundling forms a bundle of plurality of documents together to be sent over the same delivery media and provides the bundled plurality of documents to the means for transmitting, and wherein the means for transmitting includes means for transmitting the bundled plurality of documents; means for receiving and processing a report for each said bundle indicating whether transmission of documents in the bundle over said specified delivery media has failed; and means for escalating transmission of said plurality of documents using a different delivery media of the multiple delivery media for each of the recipients for whom transmission by said specified delivery media has failed, wherein the different delivery media is determined based on said recipients'"'"' delivery preferences and the plurality of documents are formed again by merging the information for distribution with a template document specific to said different delivery media. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A computer program product including a computer readable medium having a computer program recorded therein for bulk communication of information to recipients via multiple delivery media including facsimile, email, and SMS messaging, said computer program product including:
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computer program code means for receiving and processing information for distribution including information regarding recipients and including information on the recipients'"'"' delivery preferences; computer program code means forming a plurality of documents from the information for distribution by merging the information for distribution with a template document specific to the delivery media, wherein a different template document is used for each delivery media; computer program code means for bundling the plurality of documents together into a plurality of bundles, each bundle formed of documents to be delivered over a specified delivery media of said multiple delivery media, wherein the specified delivery media is determined based on the recipients'"'"' delivery preferences; computer program code means for transmitting the plurality of bundles; and computer program code means for escalating transmission of said plurality of documents using a different delivery media of said multiple delivery media for each of said recipients for whom transmission by the specified delivery media has failed, wherein the different delivery media is determined based on said recipients'"'"' delivery preferences and the plurality of documents are formed again by merging the information for distribution with a template document specific to said different delivery media. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23)
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Specification