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Determining presence for interaction routing

  • US 7,715,332 B2
  • Filed: 10/25/2007
  • Issued: 05/11/2010
  • Est. Priority Date: 02/06/1997
  • Status: Expired due to Fees
First Claim
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1. A system for aiding transaction routing of at least emails, text and telephone calls, comprising:

  • a data repository storing information about potential destinations for a transaction, including at least destination identity and availability at each potential destination; and

    router software;

    wherein the router software, in response to a transaction to be routed, determines potential destination identities and availability for receiving the transaction at each potential destination identity, based on the information stored.

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