Service delivery method and system

• US 7,715,542 B2
• Filed: 06/15/2001
• Issued: 05/11/2010
• Est. Priority Date: 06/17/2000
• Status: Expired due to Term

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Thomas, Andrew, Wilcock, Lawrence, Anson, Colin I′, McDonnell, James Thomas Edward, Hawkes, Rycharde Jeffery
• Primary Examiner(s): Elahee; MD S
• Application Number:
  US09/881,040
• Publication Number:
  US 20020028671A1
• Time in Patent Office: 3,252 Days
• Field of Search: 455/414.1, 455/414.2, 455/466, 455/418, 455/456.6, 455/456.2, 455/419, 455/422.1, 455/456.3, 235/381, 705/26, 705/14, 705/66, 709/229, 342/357.1, 713/171, 707/9, 379/88.02, 379/207.02, 379/207.12
• US Class Current: 379/207.12
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

A user is pre-qualified for a service provided at a particular location. Location data indicative of where the service is to be triggered and a service element are stored. The service instance element is a full customised instance of the service delivery code or other item that provides an association between the user and an instance of the service for which the user is qualified. The user location, as indicated by a mobile entity associated with the user, is periodically checked against the location data. When a location match occurs, the service instance for which the user has been qualified is executed to deliver the required service to the user. An example is an airline traveler buying, from a travel agent, an air ticket having an associated service wherein, the traveler, upon arriving at the relevant airport, is contacted via its mobile device and guided through check-in and boarding.

Claims

1. A service delivery method comprising the steps of:

(a) conducting a transaction of a user purchasing a service or product which qualities the user to benefit from a particular location-triggered service and, after the transaction has been conducted, storing;

location data indicative of at least one location where service delivery is to be triggered; and

a user-associated instance of an executable program, for implementing said particular service, the program instance being customized for said transaction and distinct from the location data; and

(b) subsequently detecting a location match between the location of the user, as indicated by the location of a mobile entity associated with the user, and a location indicated by said location data, and thereupon initiating execution of the user-associated program instance to deliver said particular service to the user.

2. A method according to claim 1, wherein the user-associated program instance is a customisation of a generic program for implementing the service.

3. A method according to claim 1, wherein in (b), service delivery is conditional upon the user inputting a personal identification code.

4. A method according to claim 1, wherein service delivery only continues whilst the user'"'"'s current location matches with a location indicated by the location data.

5. A method according to claim 1, wherein once initiated, service delivery is continued until completion, regardless of the location of the user.

6. A method according to claim 1, wherein the location data is indicative of multiple locations.

7. A method according to claim 1, further including storing multiple user-associated program instances associated with different services to be delivered to the same user in a common repository.

8. A method according to claim 1, wherein the user-associated program instance is passed by the party that carries out the qualification to the user or to a third-party, the program instance being digitally signed by the party that carries out the qualification step whereby to enable an eventual service deliverer to check the origin and authenticity of the user-associated program instance.

9. A method according to claim 1, wherein the current user location is provided to the entity carrying out location matching in (b) by a trusted location service provider and is digitally-signed by the latter.

10. A method according to claim 1, wherein the user-associated program instance specifies a particular number of times (including only once) that it can be run.

11. A method according to claim 1, wherein in (a), the user-associated program instance is stored in the mobile entity, the detection of said location match in (b) resulting in the program instance being executed at the mobile entity.

12. A method according to claim 1, wherein in (a), the user-associated program instance is stored in the mobile entity, the detection of said location match in (b) resulting in the program instance being passed from the mobile entity to a service provider system where it is then executed.

13. A method according to claim 1, wherein in (a), the user-associated program instance is stored in a service provider system, the detection of said location match in (b) resulting in the program instance being executed by the service provider system.

14. A method according to claim 13, wherein the user-associated program instance includes user identity data and is digitally-signed by the party that carried out the qualification in (a) whereby the service provider system can check the authenticity of the user-identity data, the user mobile entity having an associated key pair, formed by a public-key and a private key, and being required by the service provider system in (b) to authenticate its identity by using its private key to sign and return data proposed by the service provider system.

15. A method according to claim 1, wherein the user-associated program instance and the location data are stored in the same entity.

16. A method according to claim 1, wherein the user-associated program instance and the location data are stored in different entities, the location data having associated data enabling the entity storing the program instance to be informed when said location match is detected in (b).

17. A method according to claim 1 wherein the user associated program instance includes instructions advising the user to perform an act associated with the purchased service or product, the act being in addition to and different from the purchased service or product.

18. A service delivery system comprising:

a location-data repository;

a service repository;

a service factory;

a qualification subsystem for conducting a transaction of a user purchasing a service or product that qualifies the user to benefit from a particular location-triggered service, the qualification subsystem being arranged, upon determining that the user is so qualified, both to store in the location-data repository location data indicative of at least one location where service delivery is to be triggered, and also to create in the service factory and store in the service repository a user-associated instance of executable program for implementing said particular service, this program instance being customized for said transaction and being distinct from said location data;

a service execution environment for executing user-associated program instances;

a location-match subsystem for detecting a location match between the location of the user, as indicated by the location of a mobile entity associated with the user, and a location indicated by said location data; and

a control arrangement responsive to the location-match subsystem detecting said location match to initiate execution of the user-associated program instance to deliver said particular service to the user.

19. A system according to claim 18, wherein the location-data repository is incorporated in said mobile entity associated with the user.

20. A system according to claim 18, wherein the service repository is incorporated in said mobile entity associated with the user.

21. A system according to claim 20, wherein the service execution environment is incorporated in said mobile entity associated with the user.

22. A system according to claim 20, wherein the service execution environment is separate from the mobile entity but can inter-communicate with the latter via a wireless infrastructure at least when the mobile entity is positioned to give rise to a location match, the mobile entity being operative to pass the user-associated program instance to the execution environment via the wireless infrastructure upon occurrence of said location match.

23. A system according to claim 18 wherein the user associated program instance includes instructions advising the user to perform an act associated with the purchased service or product, the act being in addition to and different from the purchased service or product.