Self service terminal

• US 7,716,134 B2
• Filed: 01/18/2002
• Issued: 05/11/2010
• Est. Priority Date: 01/20/2001
• Status: Active Grant

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Savage, John G., Black, Jonathan S., Smith, Martin R.
• Primary Examiner(s): Subramanian; Narayanswamy
• Assistant Examiner(s): WEIS, SAMUEL
• Application Number:
  US10/051,353
• Publication Number:
  US 20020099657A1
• Time in Patent Office: 3,035 Days
• Field of Search: 705/43
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs

Abstract

A method of operating a self service terminal (SST) (12) is described, in which the SST (12) detects characteristics of a mobile computing device held by a user (16), and configures the user interface dependent on the detected characteristics. The characteristics may include features of the mobile device, such as communication facilities, or may include user identification information. Where the user is identified, a user profile may be retrieved from a remote SST operator (14). Certain embodiments of the invention may detect devices held by a second or subsequent user (18), and retrieve the relevant user profile prior to the second user (18) interacting with the SST (12).

Claims

1. A method of operating a self service terminal (SST), the method comprising the steps of:

receiving wireless communication signals from a first mobile computing device which is in the vicinity of the SST and which belongs to a first user who is currently interacting with the SST to conduct a first transaction at the SST;

engaging in communication with the first mobile computing device to detect one or more characteristics relating to device capabilities of the first mobile computing device and user preferences of the first user of the first mobile computing device;

receiving wireless communication signals from a second mobile computing device which is different from the first mobile computing device and which is also in the vicinity of the SST but which belongs to a second user who is not currently interacting with the SST;

engaging in communication with the second mobile computing device to detect one or more characteristics relating to device capabilities of the second mobile computing device and user preferences of the second user of the second mobile computing device;

configuring a first user interface of the SST to accommodate detected device capabilities and user preferences for the first user of the first mobile computing device who is currently conducting the first transaction at the SST, configuration of the first user interface of the SST including adapting information presented on a display screen of the SST based on device capabilities and user preferences of the first user of the first mobile computing device; and

while the first user of the first mobile computing device is interacting with the first user interface to conduct the first transaction at the SST, configuring a second user interface of the SST to accommodate detected device capabilities and user preferences for the second user of the second mobile computing device who is not currently interacting with the SST before the second user begins to interact with the SST, configuration of the second user interface of the SST including adapting information to be presented on the display screen of the SST based on device capabilities and user preferences of the second user of the second mobile computing device so that the second user of the second mobile computing device can interact with the second user interface to conduct a second transaction at the SST after the first user of the first mobile computing device has completed the first transaction at the SST.

2. A method of claim 1, further comprising transmitting advertising material to the second mobile computing devices of the second user who is not currently interacting with the SST.

3. A method of claim 2, wherein the advertising material includes a notification of remote banking services available through the second mobile computing device of the second user who is not currently interacting with the SST.

4. A method of claim 3, further comprising receiving details of the second transaction from a the second user who is not currently interacting with the SST and presenting the second user with an option of completing the second transaction when the second user approaches the SST to begin interaction with the SST to complete the second transaction.

5. A method of operating a self service terminal (SST), the method comprising the steps of:

receiving wireless communication signals from a first mobile computing device which is in the vicinity of an SST and which belongs to a first user who is currently interacting with the SST to conduct a first transaction at the SST;

engaging in communication with the first mobile computing device to identify selected capabilities of the first mobile computing device and to detect a digital signature of the first user of the first mobile computing device;

receiving wireless communication signals from a second mobile computing device which is different from the first mobile computing device and which is also in the vicinity of an SST but which belongs to a second user who is not currently interacting with the SST;

engaging in communication with the second mobile computing device to identify selected capabilities of the second mobile computing device and to detect a digital signature of the second user of the second mobile computing device;

selecting features of a first user interface to be presented to the first user of the first mobile computing device dependent on the detected capabilities of the first mobile computing device, the features of the first user interface being adapted to accommodate the detected capabilities of the first mobile computing device; and

while the first user of the first mobile computing device is interacting with the first user interface to conduct the first transaction at the SST, selecting features of a second user interface to be presented to the second user of the second mobile computing device dependent on the detected capabilities of the second mobile computing device, the features of the second user interface being adapted to accommodate the detected capabilities of the second mobile computing device so that the second user of the second mobile computing device can interact with the second user interface to conduct a second transaction at the SST after the first user of the first mobile computing device has completed the first transaction at the SST.