Method and apparatus for monitoring of switch resources using resource group definitions

• US 7,716,311 B2
• Filed: 09/30/2002
• Issued: 05/11/2010
• Est. Priority Date: 09/30/2002
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: De La Cruz, John E., Pennenga, Richard J., Brown, Thomas W., Maggiulli, Patrick G., Smith, Linda G., Knight, James L. Jr., Silverstein, Steven Michael, Murtaugh, James Leo
• Primary Examiner(s): Donaghue; Larry
• Assistant Examiner(s): BILGRAMI, ASGHAR H
• Application Number:
  US10/261,433
• Publication Number:
  US 20040064549A1
• Time in Patent Office: 2,780 Days
• Field of Search: 709223-225, 379/204.01, 379/243, 379/265.13, 379/266.02
• US Class Current: 709/223
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04M 7/0021 Details of Application Programming Interfaces

Abstract

Resources associated with a communication system switch are monitored by storing information defining one or more resource groups. Each of the resource groups includes multiple identifiers, with each of the identifiers specifying at least one resource to be monitored. A client external to the switch is permitted to select at least one of the resource groups for monitoring. In response to selection of one of the groups by the client, monitoring of the corresponding resources is established on behalf of the client. The resource monitoring may be established, controlled and maintained by a telephony server coupled between the client and the switch. Such a telephony server can preserve monitoring for a resource group, independent of the requests of clients, in order to reduce the amount of execution time needed to set up and tear down monitors for client applications. This is particularly advantageous in call centers or in other client applications that involve monitoring large numbers of switch resources.

Claims

1. A method comprising:

storing information defining one or more resource groups for a switch, wherein;

(i) each of the resource groups comprises a plurality of identifiers,

(ii) each of the identifiers specifies at least one resource which is associated with the switch,

(iii) each of the identifiers is determined in response to a parameterized query based on a description of at least one characteristic of the group,

(iv) at least one of the resource groups is defined as a result of a flexible query based on an assigned attribute,

(v) the assigned attribute specifies a relationship between the time period over which resource is to be monitored and the time period over which a client is running, and

(vi) the client is external to the switch;

selecting from the client at least one of the resource groups; and

wherein in response to the selection of one of the groups by the client, monitoring of the corresponding resources is established on behalf of the client.

2. The method of claim 1 wherein the storing step comprises storing the information such that the one or more defined resource groups are selectable by each of a plurality of clients external to the switch.

3. The method of claim 1 wherein the storing step comprises storing the information in a memory element associated with a telephony server coupled between the client and the switch.

4. The method of claim 3 wherein the telephony server comprises a resource monitor for permitting the selection of the resource group by the client and controlling the monitoring of the corresponding resources on behalf of the client.

5. The method of claim 3 wherein the memory comprises a database storing multiple defined resource groups.

6. The method of claim 1 wherein the selection of one of the defined resource groups is implemented via a computer-telephony integration (CTI) application running on the client.

7. The method of claim 1 wherein the assigned attribute indicates that the corresponding resource group will be set up for monitoring prior to selection of the group by the client.

8. The method of claim 1 wherein the assigned attribute indicates that the monitoring of the corresponding resource group will continue even if the requesting client fails.

9. The method of claim 1 wherein the assigned attribute indicates that the monitoring of the corresponding resource group will continue even if the requesting client indicates that it no longer requires the monitoring.

10. The method of claim 1 wherein the description specifies all dialed numbers having the characteristic.

11. The method of claim 1 wherein at least one of the resource groups comprises a fixed set of identifiers.

12. The method of claim 1 wherein at least one of the resource groups comprises a dynamically variable set of identifiers.

13. An apparatus comprising:

a server connectable between a client and a switch, the server being operative;

(i) to store information defining one or more resource groups for the switch, each of the resource groups comprising a plurality of identifiers, each of the identifiers specifying at least one resource to be monitored, the resources specified by said one or more defined resource groups comprising telephony resources utilized by said switch in conjunction with directing one or more of said calls, and (ii) to permit selection, by a client external to the switch, of at least one of the resource groups;

wherein in response to selection of one of the groups by the client, monitoring of the corresponding telephony resources is established on behalf of the client; and

wherein at least one of the resource groups is defined as a result of a flexible query based on an assigned attribute;

wherein the assigned attribute specifies a relationship between the time period over which the client requires the monitoring; and

wherein the identifiers associated with a given one of the resource groups are determined in response to a parameterized query based on a description of at least one characteristic of the group.