Service metric portfolio management

• US 7,720,553 B2
• Filed: 08/31/2006
• Issued: 05/18/2010
• Est. Priority Date: 08/31/2006
• Status: Active Grant

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Fayyad, Bahaa, Godwin, Steve
• Primary Examiner(s): DeCady; Albert
• Assistant Examiner(s): Garland; Steven R
• Application Number:
  US11/469,053
• Publication Number:
  US 20080071389A1
• Time in Patent Office: 1,356 Days
• Field of Search: 700/1, 700/51, 700/108, 700/121, 700/29, 700/33, 702/84, 702/179
• US Class Current: 700/51
• CPC Class Codes: G05B 13/048 using a predictor
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G05B 23/024 Quantitative history assessment, e.g. mathematical relationships between available data; Functions therefor; Principal component analysis [PCA]; Partial least square [PLS]; Statistical classifiers, e.g. Bayesian networks, linear regression or correlation analysis; Neural networks
• CPC Class Codes: G05B 23/0286 Modifications to the monitored process, e.g. stopping operation or adapting control

Abstract

A system and method is disclosed for the automated real-time collection, extraction, transformation, analysis and presentation of statistical process control (SPC) information. One or more monitored systems or processes generate operational process control information that is stored in its native form. An SPC system iteratively accesses this information, transforms it as required, and performs statistical processing to generate database tables, control charts and other predetermined forms of data output. The statistical processing output is then extracted by an automated SPC data extraction system in real-time. The extracted data is placed in a data wrapper and submitted, likewise in real-time, to one or more statistical analysis systems or models, which process the data to derive new specification limits. The new specification limits are applied to monitored systems and processes resulting in the generation of new operational measurements, which are in turn collected and processed. The process continues to repeat automatically, providing a real-time view of trends for involved control metrics.

Claims

1. A system for communicating information between a plurality of information handling systems, comprising:

a plurality of monitored information handling systems;

a statistical process control (SPC) system operable to collect operational process control information from the plurality of monitored information handling systems and generate one or more predetermined data outputs;

an automated SPC data extraction system operable to iteratively extract the data outputs from the SPC system in a native form as the data outputs become available, the automated SPC data extraction system placing the extracted data outputs extracted in data wrappers, the data wrappers operable to facilitate transfer and acceptance of the extracted data by other systems;

an SPC analysis system operable to use the extracted data outputs to generate analytics enabling real-time adaptation to changes in the behavior of the plurality of monitored information handling systems and processes, and;

an automated specification limit decision system operable to generate process specification limits, the process specification limits implemented on the plurality of monitored information handling systems, the process specification limits generated by the automated specification limit decision system comprising a closed-loop corrective action (CLCA).

2. The system of claim 1, wherein the predetermined data outputs of the SPC system is extracted in real-time by the automated SPC data extraction system.

3. The system of claim 1, wherein the analytics generated by the SPC analysis system enable an operator to implement one or more process specification limit decisions.

4. The system of claim 1, wherein the SPC analysis system comprises a rules-driven system.

5. The system of claim 1, wherein the SPC analysis system comprises a predictive model.

6. The system of claim 1, wherein the SPC analysis system comprises a resource model.

7. The system of claim 1, wherein the automated specification limit decision system is operable to generate one or more recommendations enabling a human operator to implement one or more process control limit decisions.

8. A method for communicating information between a plurality of information handling systems, comprising:

monitoring a plurality of monitored information handling systems;

collecting operational process control information from the plurality of monitored information handling systems via a statistical process control (SPC) system generating one or more predetermined data outputs via the SPC system based upon the operational process control information;

iteratively extracting the data outputs from the SPC system as in a native form as the data outputs become available via an automated SPC data extraction system, the automated SPC data extraction system placing the extracted data outputs extracted in data wrappers, the data wrappers operable to facilitate transfer and acceptance of the extracted data by other systems;

using the extracted data outputs to generate analytics enabling real-time adaptation to changes in the behavior of the plurality of monitored information handling system via an SPC analysis system, and;

generating process specification limits, the process specification limits implemented on the plurality of monitored information handling systems via an automated specification limit decision system, the process specification limits generated by the automated specification limit decision system comprising a closed-loop corrective action (CLCA).

9. The method of claim 8, wherein the predetermined data outputs of the SPC system is extracted in real-time by the automated SPC data extraction system.

10. The method of claim 8, wherein the analytics generated by the SPC analysis system enable an operator to implement one or more process specification limit decisions.

11. The method of claim 8, wherein the SPC analysis system comprises a rules-driven system.

12. The method of claim 8, wherein the SPC analysis system comprises a predictive model.

13. The method of claim 8, wherein the SPC analysis system comprises a resource model.

14. The method of claim 8, wherein the automated specification limit decision system is operable to generate one or more recommendations enabling a human operator to implement one or more process specification limit decisions.