Method and appliance for using a dynamic response time to determine responsiveness of network services

• US 7,720,954 B2
• Filed: 08/03/2006
• Issued: 05/18/2010
• Est. Priority Date: 08/03/2006
• Status: Active Grant

• Current Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Original Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Inventors: Raja, Murali, Kamath, Sandeep, Shetty, Anil, Verzunov, Sergey, Suganthi, Josephine, Kondamuru, Ravi
• Primary Examiner(s): Coulter; Kenneth R
• Application Number:
  US11/462,344
• Publication Number:
  US 20080046558A1
• Time in Patent Office: 1,384 Days
• Field of Search: 709/224, 709/223, 709/229
• US Class Current: 709/223
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

In a method and appliance for using a dynamic response time to determine responsiveness of one or more network services on a server, a monitor determines a response time for each of one or more network services. The monitor establishes an average response time based on the determined response time for each of the one or more network services. The monitor associates with the established average response time a predetermined threshold for which the response time of the one or more network services may deviate from the average response time and maintain an indication of responsiveness. The monitor monitors the response time of the one or more network services to one or more requests. The monitor determines that the response time of the one or more network services deviates from the average response time by the predetermined threshold. The monitor indicates that the one or more network services are unavailable.

Claims

1. A method for using a dynamic response time to determine responsiveness of one or more network services on a server, the method comprising the steps of:

(a) determining, by a monitor, a response time for each of one or more network services responding to requests;

(b) establishing, by the monitor, an average response time based on the determined response time for each of the one or more network services;

(c) associating, by the monitor, with the established average response time a predetermined threshold for which the response time of the one or more network services may deviate from the average response time and maintain an indication of responsiveness;

(d) monitoring, by the monitor, the response time of the one or more network services to one or more requests;

(e) determining, by the monitor, that the response time of the one or more network services deviates from the average response time by the predetermined threshold; and

(f) indicating, by the monitor, that one or more network services are unavailable.

2. The method of claim 1, wherein step (a) further comprises executing, by the monitor, a probe to determine the response time of the one or more network services.

3. The method of claim 2, wherein the probe is based on a type of a network service.

4. The method of claim 1, wherein step (a) further comprises determining a response time comprising a round trip time between the one or more network services and the monitor.

5. The method of claim 1, wherein step (a) further comprises updating at predetermined intervals, by the monitor, the response time of the one or more network services responding to requests.

6. The method of claim 1, wherein step (a) further comprises determining, by the monitor, the response time of the one or more network services for responding to a request from a probe customized by a user.

7. The method of claim 1, wherein step (a) further comprises determining, by the monitor, the response time of the one or more network services for responding to a request of one of the following types:

ping, transport control protocol (tcp), tcp extended content verification (TCP ECV), TCP ECV in secure mode using Secure Sockets Layer (SSL), hypertext transfer protocol (http), http extended content verification, hypertext transfer protocol in secure mode using SSL (https), https extended content verification, user datagram protocol, domain name service, and file transfer protocol.

8. The method of claim 1, wherein step (d) further comprises determining, by the monitor, the response time of the one or more network services for responding to a request of one of the following types:

ping, transport control protocol (tcp), tcp extended content verification, hypertext transfer protocol (http), http extended content verification, hypertext transfer protocol secure (https), https extended content verification, user datagram protocol, domain name service, and file transfer protocol.

9. The method of claim 1, wherein step (b) further comprises updating at predetermined intervals, by the monitor, the established average response time.

10. The method of claim 9, further comprising excluding, by the monitor, the response time of an unavailable network service from the updated average response time.

11. The method of claim 1, wherein step (c) further comprises specifying, by a user of the monitor, the predetermined threshold.

12. The method of claim 1, wherein step (c) further comprises determining, by the monitor, the predetermined threshold from monitoring the response times of the one or more network services.

13. The method of claim 1, wherein step (e) comprises determining, by the monitor, that the response time of the one or more network services falls within the predetermined threshold from the established average response time.

14. The method of claim 13, wherein step (f) comprises indicating, by the monitor, that the one or more network services are available.

15. The method of claim 1, comprising providing, by the one or more network services, a virtual private network connection between a client on a first network and a server on a second network.

16. The method of claim 1, wherein step (f) further comprises transmitting the indication that the one or more network services are unavailable.

17. The method of claim 1, wherein step (f) further comprises transmitting to a virtual server residing on a network appliance the indication that the one or more network services are unavailable.

18. An appliance using a dynamic response time to determine responsiveness of one or more network services on a server, the appliance comprising:

one or more probes associated with one or more network services and determining for each of the one or more network services a response time of the one or more network services to a request; and

a monitor, residing on the appliance, associated with the one or more probes and comprising

i. a means for establishing an average response time based on the response time for each of the one or more network services determined by the one or more probes;

ii. a means for associating with the established average response time a predetermined threshold for which the response time of the one or more network services may deviate from the average response time and maintain an indication of responsiveness;

iii. a means for monitoring the response time of the one or more network services to one or more requests;

iv. a means for determining that the response time of the one or more network services deviates from the average response time by the predetermined threshold; and

v. a means for indicating, by the monitor, that the one or more network services are unavailable.

19. The appliance of claim 18, wherein the one or more probes determines the response time of the one or more network services for responding to a request of one of the following types:

ping, transport control protocol (tcp), tcp extended content verification (TCP ECV), TCP ECV in secure mode using Secure Sockets Layer (SSL), hypertext transfer protocol (http), http extended content verification, hypertext transfer protocol in secure mode using SSL (https), https extended content verification, user datagram protocol, domain name service, and file transfer protocol.

20. The appliance of claim 18, wherein the monitor further comprises a kernel-mode process.

21. The appliance of claim 18, wherein the monitor further comprises a transmitter in communication with a virtual server residing on the appliance.

22. The appliance of claim 18, wherein the monitor further comprises a transmitter transmitting to the virtual server an indication that the one or more network services are unavailable.