Method for providing call intermediation services and system therefore
First Claim
1. A method for providing call intermediation services using a call intermediation services providing system connected to a portal server to mediate a call between a user telephone terminal and a company telephone terminal, the method comprising:
- (a) receiving call intermediation request information including user telephone number and business identification code from the user telephone terminal via the portal server transmitted from a user who confirms company profile provided by the portal server through the user terminal;
(b) requesting a call to the company telephone terminal by using company telephone number corresponding to the business identification code;
(c) in case the company telephone terminal answers to the call and then a first channel is established between the call intermediation services providing system and the company telephone terminal in response to the call, putting the first channel into a standby state and requesting a call to the user telephone terminal by using the user telephone-number;
(d) in case the user telephone terminal answers to the call and then a second channel is established between the call intermediation services providing system and the user telephone terminal, connecting the first channel with the second channel; and
(e) calculating a call intermediation charge based on a call intermediation history in case the call is successfully made between the user telephone terminal and the company telephone terminal.
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Accused Products
Abstract
Disclosed is a method and system for providing call intermediation services. The method for providing the call intermediation services allows a user to automatically make a call with a company if a user inputs only the telephone number on the web. After confirming the company profile of the Internet portal site, a user can speak by telephone with a person in charge of a company without a waiting time for call connection, and the user can rapidly acquire necessary information by means of query and response.
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Citations
19 Claims
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1. A method for providing call intermediation services using a call intermediation services providing system connected to a portal server to mediate a call between a user telephone terminal and a company telephone terminal, the method comprising:
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(a) receiving call intermediation request information including user telephone number and business identification code from the user telephone terminal via the portal server transmitted from a user who confirms company profile provided by the portal server through the user terminal; (b) requesting a call to the company telephone terminal by using company telephone number corresponding to the business identification code; (c) in case the company telephone terminal answers to the call and then a first channel is established between the call intermediation services providing system and the company telephone terminal in response to the call, putting the first channel into a standby state and requesting a call to the user telephone terminal by using the user telephone-number; (d) in case the user telephone terminal answers to the call and then a second channel is established between the call intermediation services providing system and the user telephone terminal, connecting the first channel with the second channel; and (e) calculating a call intermediation charge based on a call intermediation history in case the call is successfully made between the user telephone terminal and the company telephone terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method for providing call intermediation services using a call intermediation services providing system connected to a portal server to mediate a call between a user telephone terminal and a company telephone terminal, the method comprising:
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(a) receiving call intermediation request information including user telephone number and business identification code from the user telephone terminal via the portal server transmitted from a user who confirms company profile provided by the portal server through the user terminal; (b) requesting a call to the company telephone terminal by using company telephone number corresponding to the business identification code; (c) transmitting a short message service including a callback to the company telephone terminal in case the company telephone terminal does not answer to the call; (d) in case the company telephone terminal requests a call to the call intermediation services providing system by using the callback, establishing a first channel between the call intermediation services providing server and the company telephone terminal in response to the call, and then putting the first channel into a standby state and requesting a call to the user telephone terminal by using the user telephone number; (e) in case the user telephone terminal answers to the call and a second channel is established between the call intermediation services providing system and the user telephone terminal, connecting the first channel with the second channel; and (f) calculating a call intermediation charge based on a call intermediation history in case the call is successfully made between the user telephone terminal and the company telephone terminal.
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18. A system for providing call intermediation services between a user telephone terminal and a business telephone terminal, the system comprising;
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a call intermediation request information receipt module for receiving call intermediation request information including a user telephone number and a business identification code from a user terminal via a portal server; a member company information database for storing at least one company telephone number corresponding to the business identification code; a call intermediation module for reading out the company telephone number corresponding to the business identification code from the member company information database, requesting a call to the company telephone terminal by using the company telephone number, requesting a call to the user telephone terminal under the condition that the company telephone terminal answers to the call to establish a first channel, and connecting the first channel with a second channel under the condition that the user telephone terminal answers to the call to establish the second channel; a charge billing module for calculating a call intermediation charge based on a call intermediation history under the condition that the call between the company telephone terminal and the user telephone terminal is successfully made; and a controller for controlling the call intermediation module to connect a call in case the call intermediation request information is received in the call intermediation request information receipt module, controlling the charge billing module to calculate the call intermediation charge based on the call intermediation history, and processing a series of data related to the call intermediation services. - View Dependent Claims (19)
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Specification