User interface for call history

• US 7,724,887 B2
• Filed: 07/21/2005
• Issued: 05/25/2010
• Est. Priority Date: 07/21/2005
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Pratt, Louis, Caballero-Mccann, Denise, Jennings, Cullen
• Primary Examiner(s): Matar; Ahmad F
• Assistant Examiner(s): Nguyen; Khai N
• Application Number:
  US11/186,580
• Publication Number:
  US 20070036133A1
• Time in Patent Office: 1,769 Days
• Field of Search: 379/218.01, 379/211.02, 379/210.01, 379/212.01
• US Class Current: 379/212.01
• CPC Class Codes: H04L 61/4547 for personal communications, i.e. using a personal identifier
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]

Abstract

Techniques for using call history for voice data over a packet-switched network includes receiving call history data that indicates a redirected network identity that served as a target of a particular voice data session from a particular calling party. The redirected network identity is different from both a caller network identity that identifies the particular calling party, and a current target network identity that identifies a current target party of the particular voice data session. A call history display composition is formed that indicates at least that the redirected network identity exists. The call history display composition is presented for viewing by at least one of the particular calling party and the current target party. These technique allow a party to redirected communications to easily call or save the network address of a former target of the call.

Claims

1. A computer implemented method for using call history for voice data over a packet-switched network comprising:

receiving, with a processor, call history data, the call history data including a caller network identity and a plurality of target network identities, each one of the target network identities serving as a target of a first voice data session initiated from a caller identified by the caller network identity, the target network identities including a redirected network identity, the redirected network identity serving as the target of the first voice data session before a current target network identity serves as the target of the first voice data session;

forming, with the processor, a call history display composition from the caller network identity and the redirected network identity;

causing, with the processor, the call history display composition to be presented for viewing;

receiving, with the processor, input data indicative of a selection of a call action for the redirected network identity; and

in response to receiving the input data, initiating, with the processor, a second voice data session to the redirected network identity.

2. The method of claim 1, wherein receiving the call history data comprises receiving the call history data in a Session Initiation Protocol (SIP) header in an Internet Protocol (IP) payload.

4. The method of claim 1, wherein forming the call history display composition further comprises determining a fully routable value based on the redirected network identity, and wherein initiating the second voice data session to the redirected network identity comprises initiating the second voice data session from anywhere in the packet-switched network based on the fully routable value.

5. The method of claim 4, wherein forming the call history display composition further comprises including the fully routable value in the call history display composition.

6. The method of claim 1, wherein forming the call history display composition further comprises including in the call history display composition an action display element that indicates a use to be made of the redirected network identity.

7. The method of claim 6, further comprising receiving a selection of the action display element and, in response to receiving the selection of the action display element,

storing in association with the redirected network identity an alias for the redirected network identity.

8. The method of claim 6, further comprising:

receiving viewing party input data indicative of a user selection of the action display element; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

9. The method of claim 1, said wherein causing the call history display composition to be presented further comprises causing the call history display composition to be presented on a display device of a telephone device and on a display device of a computing device different from the telephone device.

10. The method of claim 9, wherein causing the call history display composition to be presented on the computing device different from the telephone device further comprises sending display data based on the call history data to a client process on the computing device, the client process including at least one of:

an instant messaging process that displays at least one of presence of a special group of one or more network identities and a message communicated with a member of the special group present on the network;

an electronic mail process that displays a message communicated with a network identity; and

a browser process for requesting and receiving data communicated using a Hypertext Transfer Protocol (HTTP).

11. The method of claim 10, further comprising:

receiving from the client process on the computing device a message that includes viewing party input data that indicates a viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

12. The method of claim 9, said step of causing the call history display composition to be presented on the telephone device further comprising sending display data based on the call history data in an extensible markup language (XML) message to a display process on the telephone device that presents data for display on the display device of the telephone device.

13. The method of claim 12, further comprising:

receiving from the telephone device an XML message that includes viewing party input data that indicates the viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

14. The method of claim 9, said step of causing the call history display composition to be presented on the telephone device further comprising converting at least a portion of the call history display composition to audio data and sending the audio data to the telephone device.

15. The method of claim 12, further comprising:

receiving from the telephone device an audio response message that includes viewing party input data that indicates the viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

3. The method of claim l, wherein forming the call history display composition further comprises including the redirected network identity in the call history display composition.

16. An apparatus for using call history for voice data over a packet-switched network, comprising:

a network interface in communication with a packet-switched network;

one or more processors;

a computer-readable medium; and

one or more sequences of instructions stored in the computer-readable medium, which, when executed by the one or more processors, causes the one or more processors to carry out the steps of;

receiving call history data that includes a caller network identity and a redirected network identity, wherein the redirected network identity served as a target of a particular voice data session from a particular calling party, wherein the redirected network identity is different from both the caller network identity that identifies the particular calling party and a current target network identity that identifies a current target party of the particular voice data session, and wherein the redirected network identity served as the target of the particular voice data session prior to the current target network identity;

forming a call history display composition based on the redirected network identity;

causing the call history display composition to be presented for viewing by at least one of the particular calling party and the current target party;

receiving input data indicative of a selection of a call action for the redirected network identity; and

initiating, in response to receiving the input data, a second voice data session to the redirected network identity.

17. An apparatus as recited in claim 16, said step of receiving call history data further comprising receiving history information data in a Session Initiation Protocol (SIP) header in an Internet Protocol (IP) payload.

18. An apparatus as recited in claim 16, said step of forming the call history display composition further comprising including the redirected network identity in the call history display composition.

19. An apparatus as recited in claim 16, said step of forming the call history display composition further comprising determining a fully routable value that can be used to initiate a call to the redirected network identity from anywhere in the network based on the redirected network identity.

20. An apparatus as recited in claim 19, said step of forming the call history display composition further comprising including the fully routable value in the call history display composition.

21. An apparatus as recited in claim 16, said step of forming the call history display composition further comprising including in the call history display composition an action display element that indicates a use to be made of the redirected network identity by a viewing party who views the display element of the particular calling party and the current target party.

22. An apparatus as recited in claim 21, wherein the action display element indicates at least one of:

scrolling at least a portion of the display element to present a different portion of the display element on a display device;

saving the redirected network identity;

initiating a call to the redirected network identity;

storing in association with the redirected network identity an alias for the redirected network identity; and

forwarding the redirected network identity to a destination on the network.

23. An apparatus as recited in claim 21, wherein execution of the one or more sequences of instructions further causes the one or more processors to carry out the steps of:

receiving viewing party input data that indicates the viewing party has selected the action display element; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

24. An apparatus as recited in claim 16, said step of causing the call history display composition to be presented further comprising causing the call history display composition to be presented on at least one of:

a display device on a telephone device that presents the voice data to a viewing party who views the display element of the particular calling party and the current target party; and

a display device on a computing device different from the telephone device.

25. An apparatus as recited in claim 24, said step of causing the call history display composition to be presented on the computing device different from the telephone device further comprising sending display data based on the call history data to a client process on the computing device including at least one of:

an instant messaging process that displays at least one of presence of a special group of one or more network identities and a message communicated with a member of the special group present on the network;

an electronic mail process that displays a message communicated with a network identity; and

a browser process for requesting and receiving data communicated using a Hypertext Transfer Protocol (HTTP).

26. An apparatus as recited in claim 25, wherein execution of the one or more sequences of instructions further causes the one or more processors to carry out the steps of:

receiving from the client process on the computing device a message that includes viewing party input data that indicates the viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

27. An apparatus as recited in claim 24, said step of causing the call history display composition to be presented on the telephone device further comprising sending display data based on the call history data in an extensible markup language (XML) message to a display process on the telephone device that presents data for display on display device on the telephone device.

28. An apparatus as recited in claim 27, wherein execution of the one or more sequences of instructions further causes the one or more processors to carry out the steps of:

receiving from the telephone device an XML message that includes viewing party input data that indicates the viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

29. An apparatus as recited in claim 24, said step of causing the call history display composition to be presented on the telephone device further comprising converting at least a portion of the call history display composition to audio data and sending the audio data to the telephone device.

30. An apparatus as recited in claim 27, wherein execution of the one or more sequences of instructions further causes the one or more processors to carry out the steps of:

receiving from the telephone device an audio response message that includes viewing party input data that indicates the viewing party has selected an action display element of the display element, which indicates a use to be made of the redirected network identity by the viewing party; and

in response to receiving the viewing party input data, making a use of the redirected network identity based on the viewing party input data.

31. A tangible computer-readable medium including one or more sequences of instructions for using call history for voice data over a packet-switched network, wherein execution of the one or more sequences of instructions by at least one processor causes the at least one processor to:

receive call history data, the call history data including a caller network identity and a plurality of target network identities, each one of the target network identities being a target of a first voice data session, the first voice data session initiated from a caller corresponding to the caller network identity, the target network identities including a redirected network identity, the redirected network identity being the target of the first voice data session prior to a current target network identity being the target of the first voice data session;

create a call history display composition based on the caller network identity and the redirected network identity;

direct display of the call history display composition;

receive input data indicative of a selection of a call action for the redirected network identity; and

initiate, in response to receipt of the input data, a second voice data session to the redirected network identity.

32. An apparatus for using call history for voice data over a packet-switched network comprising:

a memory; and

a processor in communication with the memory, the memory including computer code executable with the processor, wherein the computer code is configured to;

receive call history data, the call history data including a caller network identity and a plurality of target network identities, each one of the target network identities being a target of a first voice data session, the first voice data session initiated from a caller identified by the caller network identity, the target network identities including a redirected network identity, the redirected network identity being the target of the first voice data session prior to a current target network identity being the target of the first voice data session;

create a call history display composition based on the caller network identity and the redirected network identity;

direct display of the call history display composition;

receive input data indicative of a selection of a call action for the redirected network identity; and

initiate, in response to receipt of the input data, a second voice data session to the redirected network identity.