System and method for computer-aided technician dispatch and communication
First Claim
1. A computer-readable medium having instructions for automatically assigning technicians to a plurality of unassigned work orders, the instructions performing steps comprising:
- creating a list comprised of the plurality of unassigned work orders;
determining a number of technicians that are qualified to complete each of the plurality of unassigned work orders in the list;
grouping the plurality of unassigned work orders in the list as a function of the number of technicians determined to be qualified to complete each of the plurality of unassigned work orders;
ordering each group of unassigned work orders as a function of an estimated time to complete a respective work order within the group; and
using the grouping and ordering of the unassigned work orders and time availability of the technicians to assign technicians to the plurality of unassigned work orders.
3 Assignments
0 Petitions
Accused Products
Abstract
A system and method for computer aided technician dispatch and communication are disclosed. The system comprises a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user; an input terminal (100) for receiving information, the information comprising service request information from the plurality of subscribers (116), and work order information from the team of technicians (110), a server (116) coupled to the input terminals for processing the information and generating a graphical representation of the information, and , a display (104) for receiving the graphical representation and presenting the graphical representation to a user (112). A method for computer aided technician dispatch and communication comprises five steps. Those steps are (1) communicating with a plurality of subscribers and team of technicians; (2) receiving information, the information comprising service request information from the subscriber and work order information from the team of technicians, (3) entering the information in an input terminal, the input terminal coupled to a server; (4) processing the information, the processing resulting in a graphical representation of the information; and (5) displaying the graphical representation to a user.
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Citations
8 Claims
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1. A computer-readable medium having instructions for automatically assigning technicians to a plurality of unassigned work orders, the instructions performing steps comprising:
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creating a list comprised of the plurality of unassigned work orders; determining a number of technicians that are qualified to complete each of the plurality of unassigned work orders in the list; grouping the plurality of unassigned work orders in the list as a function of the number of technicians determined to be qualified to complete each of the plurality of unassigned work orders; ordering each group of unassigned work orders as a function of an estimated time to complete a respective work order within the group; and using the grouping and ordering of the unassigned work orders and time availability of the technicians to assign technicians to the plurality of unassigned work orders. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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Specification