Systems and processes to manage multiple modes of communication

• US 7,729,688 B2
• Filed: 06/12/2006
• Issued: 06/01/2010
• Est. Priority Date: 12/08/2003
• Status: Active Grant

• Current Assignee: IngenioShare, LLC
• Original Assignee: IpVenture, Inc.
• Inventors: Cheung, Kwok Wai, Tong, Peter P., Thomas, C. Douglass
• Primary Examiner(s): Appiah, Charles N
• Assistant Examiner(s): DOAN, KIET M
• Application Number:
  US11/452,115
• Publication Number:
  US 20060259565A1
• Time in Patent Office: 1,450 Days
• Field of Search: 709/206, 709/247, 709/227, 455/418, 455/435.3, 379/265.09, 379/88.18, 379/88.13, 379/88.22, 370/352
• US Class Current: 455/418
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/4365 based on information specified by the calling party, e.g. priority or subject
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person'"'"'s identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message.

Claims

1. A computer readable storage medium encoded with instructions capable to be executed by a computing device to manage the communication of a user in view of a caller trying to electronically convey a message to the user, the plurality of instructions, when executed by the computing device, result in the computing device:

receiving, by a network-based portal, the message;

identifying, by the network-based portal, the identity of the caller based on identifying a digital identity of the caller;

identifying, by the network-based portal the urgency of the message;

requesting, by the network-based portal, information from at least a storage device, to determine an access priority of the caller based on the caller'"'"'s identity, and to determine a status of the user; and

managing, by the network-based portal, the message using one or more rules, and in view of the status of the user, the access priority of the caller and the urgency of the message,

wherein the access priority of the caller is selected from a plurality of levels and is pre-stored in the storage device,

wherein the user can restrict the network-based portal from getting the information from the storage device,

wherein the storage device is in a personal communication apparatus of the user,

wherein though the plurality of instructions, when executed by a computing device, further result in the computing device allowing the user to receive the message, the caller is not aware of the contact information of the user to prevent the caller from directly sending messages to the personal communication apparatus of the user without going through the network-based portal, and

wherein though the plurality of instructions, when executed by a computing device, further result in the computing device allowing the user to receive the message, the user is not aware of contact information of the caller to prevent the user from directly sending messages to the caller without going through the network-based portal.

2. A computer readable storage medium as recited in claim 1, wherein the network-based portion includes at least one server.

3. A computer readable storage medium as recited in claim 1, wherein the access priority of the caller is selected by the user.

4. A computer readable storage medium as recited in claim 1, wherein the access priority of the caller depends on the user'"'"'s prior reaction towards at least one prior message from the caller.

5. A computer readable storage medium as recited in claim 4, wherein the plurality of instructions, when executed by a computing device, further result in the computing device:

asking the user if the user desires to set the access priority of the caller to a certain level based on the user'"'"'s prior reaction towards the caller; and

setting the access priority of the caller to the certain level upon an affirmative response from the user.

6. A computer readable storage medium as recited in claim 1,

wherein the user receives the message through the personal communication apparatus, and

wherein the status of the user is defined by the user using the personal communication apparatus.

7. A computer readable storage medium as recited in claim 1,

wherein the portal accesses an electronic calendar of the user, and

wherein an appointment is automatically set for the user with the caller, in view of information in the calendar.

8. A computer readable storage medium as recited in claim 1, wherein the plurality of instructions, when executed by a computing device, further result in the computing device verifying the identity of the caller based on the caller'"'"'s public key digital certificate.

9. A computer readable storage medium as recited in claim 1, wherein the personal communication apparatus is a cellular phone.

10. A personal communication apparatus of a user comprising:

at least a storage device including information regarding a status of the user and an access priority of a caller, wherein the access priority of the caller is selected from a plurality of levels and is pre-stored in the storage device, with the caller trying to electronically convey a message to the user by sending the message to a network-based portal, which is configured to identify the identity of the caller and the urgency of the message;

a switch with a plurality of levels, with the switch configured to allow the user to change the status by selecting a level; and

at least a wireless mechanism being configured to receive a request from the network-based portal for the information regarding the status of the user and the access priority of the caller based on the caller'"'"'s identity, and being configured to send a response to the network-based portal regarding the information,

wherein the network-based portal is configured to determine if the message should be transmitted to the personal communication apparatus based on one or more rules, the status of the user, the access priority of the person caller and the urgency of the message,

wherein though the user can receive the message via the communication apparatus, the caller is not aware of the contact information of the user to prevent the caller from directly sending messages to the personal communication apparatus without going through the network-based portal,

wherein though the user can receive the message via the communication apparatus, the user is not aware of the contact information of the caller to prevent the user from directly sending messages to the caller without acing through the network-based portal, and

wherein the apparatus is configured to allow the user to restrict the network-based portal from getting the information from the storage device.

11. A personal communication apparatus as recited in claim 10, wherein the access priority of the caller depends on the user'"'"'s prior reaction towards at least one prior message from the caller.

12. A personal communication apparatus as recited in claim 11,

wherein the communication apparatus is configured to ask the user if the user desires to set the access priority of the caller to a certain level based on the user'"'"'s prior reaction towards the caller, and

wherein the communication apparatus is configured to set the access priority of the caller to the certain level upon an affirmative response from the user.

13. A personal communication apparatus as recited in claim 10,

wherein the portal accesses an electronic calendar of the user, and

wherein an appointment is automatically set for the user with the caller, in view of information in the calendar.

14. A personal communication apparatus as recited in claim 10, wherein the identity of the caller is verified based on the caller'"'"'s public key digital certificate.

15. A personal communication apparatus as recited in claim 10, wherein the personal communication apparatus is a cellular phone.

16. A personal communication apparatus as recited in claim 10, wherein the network-based portal includes at least one server.

17. A computer readable storage medium encoded with instructions capable to be executed by a computing device to manage the communication of a user in view of a caller trying to electronically convey a message to the user, the plurality of instructions, when executed by the computing device, result in the computing device:

receiving, by a network-based portal, the message;

identifying, by the network-based portal, the identity of the caller based on identifying a digital identity of the caller, the urgency of the message, an access priority of the caller based on the caller'"'"'s identity, and a status of the user; and

managing, by the network-based portal, the message using one or more rules, and in view of the status of the user, the access priority of the caller and the urgency of the message,

wherein the access priority of the caller depends on the user'"'"'s prior reaction towards at least one prior message from the caller,

wherein though the plurality of instructions, when executed by a computing device, further result in the computing device allowing the user to receive the message, the caller is not aware of the contact information of the user to prevent the caller from directly sending messages to the user without going through the network-based portal, and

wherein though the plurality of instructions, when executed by a computing device, further result in the computing device allowing the user to receive the message, the user is not aware of contact information of the caller to prevent the user from directly sending messages to the caller without going through the network-based portal.

18. A computer readable storage medium as recited in claim 17, wherein the plurality of instructions, when executed by a computing device, further result in the computing device:

asking the user if the user desires to set the access priority of the caller to a certain level based on the user'"'"'s prior reaction towards the caller; and

setting the access priority of the caller to the certain level upon an affirmative response from the user.