Virtual knowledge management system

• US 7,729,924 B2
• Filed: 10/16/2003
• Issued: 06/01/2010
• Est. Priority Date: 10/17/2002
• Status: Expired due to Fees

• Current Assignee: Knowledge It Corporation
• Original Assignee: Knowledge It Corporation
• Inventors: Setya, Hemant
• Primary Examiner(s): OUELLETTE, JONATHAN P
• Application Number:
  US10/529,077
• Publication Number:
  US 20060111953A1
• Time in Patent Office: 2,420 Days
• Field of Search: 705/1, 705/1.1, 705/345
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management

Abstract

It is an object of the present invention to provide a virtual knowledge management system which controls the flow of information relating to the performance of business in an enterprise. The flow of information that is intensively administered by a virtual knowledge base 20 is automatically controlled on the basis of information flow control data 40 including document utilization authorization data, mail communications control data, workflow model data, project data and the like. The utilization of document objects by users is controlled in accordance with the document utilization authorization data. The forwarding of and reply to email messages among users is controlled in accordance with the mail communications control data. The order of work among a plurality of users involved in a certain business process is controlled in accordance with the workflow model data. The flow of information among a plurality of users involved in a certain project is controlled in accordance with the project data. The information flow control data 40 is configurable.

Claims

1. A virtual knowledge management system using a computer, comprising:

a virtual knowledge base which stores a plurality of objects that are data entities for respective utilization by a plurality of users, and that belong to different object types, and control data that is provided corresponding to each of said object types, and that relates to the control of object operations performed by said users; and

a manager which has a plurality of types of functions for respectively performing a plurality of types of object operations including the display and preparation of said objects belonging to each object type in accordance with requests from said users;

wherein the respective functions of said manager control the respective operations for said objects belonging to the respective object types in accordance with the control data of the corresponding object types;

wherein said objects belonging to one of said object types are email messages;

the respective email messages have type data which indicates one type selected from a plurality of specified types differing in whether or not replay deadline is set, and when said replay deadline is set, also have deadline data indicating the replay deadline and status data which indicates whether not the reply deadline has expired;

the function for displaying said email messages inside said manager displays the type data of the respective email messages and, when said email messages have the replay deadline data and status data, also displays the replay deadline and status of the respective email messages.

2. The virtual knowledge management system according to claim 1, wherein said objects belonging to one of said object types are email messages;

the respective email messages have reply/forwarding control data which relates to the reply to, or forwarding of, the respective email messages;

said manager has a reply/forwarding function for replying to or forwarding said email messages in accordance with requests from said users, and said reply/forwarding function is arranged so that this function controls the reply to or forwarding of the respective email messages on the basis of said reply/forwarding control data possessed by the respective email messages.

3. A virtual knowledge management system comprising:

intensive data administration means for the intensive administration of various types of documents or data that exist in an enterprise;

a control data editing part which prepares and alters information flow control data involved in the control of the information flow among a plurality of users, and which registers said prepared or altered information flow control data in a memory device; and

an information flow control part which uses said information flow control data registered in said memory device to control the flow of said various types of documents or data among a plurality of user terminals used by said plurality of users, wherein said control data editing part has a mail communications control data editing part which prepares and alters mail communications control data that indicates desired limitations regarding the forwarding of, or reply to, email messages transmitted from the respective users as one type of said information flow control data, and associates the prepared or altered mail communications control data with email messages transmitted from the respective users, in response to requests from respective users; and

said information flow control part has a mail communications control part which controls the forwarding or reply operations of receivers of the respective email messages on the basis of the mail communications control data associated with the email messages transmitted from said respective users.

4. A virtual knowledge management system using a computer, comprising:

a virtual knowledge base which stores a plurality of objects that are data entities for respective utilization by a plurality of users, and that belong to different object types, and control data that is provided corresponding to each of said object types, and that relates to the control of object operations performed by said users; and

a manager which has a plurality of types of functions for respectively performing a plurality of types of object operations including the display and preparation of said objects belonging to each object type in accordance with requests from said users;

wherein the respective functions of said manager control the respective operations for said objects belonging to the respective object types in accordance with the control data of the corresponding object types,

wherein said control data corresponding to the respective object types includes;

class definition data which defines one or more classes which correspond to one or more attribute items possessed by said objects belonging to the respective object types; and

class security setting data which defines the classes that can be accessed or that cannot be accessed by the respective users among said one or more classes;

said objects belonging to the respective object types have values of said one or more classes defined by said class definition data corresponding to the respective object types; and

said function used to display said objects inside said manager is arranged so that the values of classes that can be accessed by the respective users are selected from the values of said one or more classes possessed by said objects belonging to the respective object types, and are displayed to the respective users, on the basis of said class security setting data corresponding to the respective object types.

5. The virtual knowledge management system according to claim 4, wherein said control data corresponding to the respective object types includes:

folder definition data which defines one or more folders in which said objects belonging to the respective object types are stored; and

folder security setting data which defines the folders that can be accessed or that cannot be accessed by the respective users among said one or more folders;

said manager further has a folder operating function for operating said one or more folders defined by said folder definition data corresponding to the respective object types in accordance with requests from the respective users; and

said folder operating function is arranged so that folders are displayed with a distinction being made between folders that can be accessed and folders that cannot be accessed by the respective users on the basis of said folder security setting data corresponding to the respective object types, and so that only folders that can be accessed by the respective users among said one or more folders that are displayed are opened in accordance with requests from the respective users.

6. The virtual knowledge management system according to claim 4, wherein:

said control data corresponding to the respective object types includes function security setting data which defines functions that can be accessed or that cannot be accessed by the respective users among said plurality of types of functions inside said manager; and

said manager is arranged so that only the functions that are defined by said function security setting data corresponding to the respective object types as being accessible by the respective users, among said plurality of types of functions for the respective object types inside said manager, can be operated in accordance with requests from the respective users.

7. A virtual knowledge management system according to claim 4, wherein:

said control data corresponding to the respective object types includes;

form definition data which defines one or more forms each of which corresponds to an aggregates of one or more selected classes selected from said classes defined by said class definition data; and

form security setting data which defines a form or forms that can be accessed or that cannot be accessed by the respective users among said one or more forms defined by said form definition data; and

said function used to display said objects inside said manager is arranged so that the forms that can be accessed by the respective users according to said form security setting data are selected from the one or more forms defined by said form definition data, and are displayed to the respective users,

said respective forms displayed to the respective users display the values of the selected classes of said objects, said selected classes being included in the displayed form and can be accessed by the respective users according to said class security setting data.

8. The virtual knowledge management system according to claim 4, wherein:

said objects belonging to one of said object types are document objects which can be associated with document files;

the respective document objects have type data which indicates one type selected from a plurality of specified types differing in the numbers or types of associated document files, and also have association data which indicates the association with one or more document files in cases where the document objects are associated with said one or more document files;

the function for displaying said document objects inside said manager displays the types of the respective document objects on the basis of said type data of the respective document objects, and displays the document files associated with the respective document objects on the basis of said association data of the respective document objects, and opens said associated document files in accordance with requests from said users.

9. The virtual knowledge management system according to claim 8, wherein:

said plurality of specified types include

a single sheet object that is associated with a document file having a single sheet,

a multi sheet object that is associated with a document file having a plurality of sheets,

a multi document object that is associated with a plurality of document files of which information is different,

a multi representation object that is associated with a plurality of document files if which formats are different

an annotation object that is associated with a document file or a set of document files which expresses an annotation or annotations accompanying another document object, and

a registered object that is not yet associated with an actual document file.

10. A virtual knowledge management system according to claim 9, wherein:

when a user who is allowed to perform a function of opening files, selects a document file to be opened from said document files associated with a displayed document object which is of type of said multi representation object, the function for displaying said document objects inside said manager opens all of the document files associated with said displayed document object.

11. The virtual knowledge management system according to claim 4, wherein:

said objects belonging to one of said object types are business processes which respectively have one or more sets of workflow model data that respectively define the flow of work among a plurality of users;

said objects belonging to another one of said object types are tasks which have task data that defines the work that can be performed by said users

said objects belonging to another one of said object types are projects, these respective projects are associated with one or more of said business processes, and with one or more of said tasks respectively assigned to one or more of said users as defined by the workflow data of the respective business processes;

said manager further has a project control function for controlling the progress of the respective projects in accordance with requests from said users; and

said project control function is arranged so that this function prepares and displays a task list that lists the tasks assigned to each of the users on the basis of said one or more business processes and said one or more tasks associated with the respective projects, and so that this function updates said task list for the respective users in accordance with input indicating the initiation or completion of tasks from the respective users,

said knowledge data base further stores a project administration table which includes a plurality of users who execute one or more projects, a plurality of tasks which must be executed by the plurality of users, an execution sequence for execution of the tasks by said plurality of users, and status of said plurality of tasks;

said project control function comprises,

means for displaying said task list of tasks which each of said users can execute upon a user terminal of said user, based upon said project administration table;

means for receiving input from each said user which indicates that said task has ended, and setting the status of said task in said project administration table to ended;

means for checking, based upon said project administration table, whether or not all of tasks for each of said users have ended; and

means for, if some user exists for whom all of the tasks have ended, based upon said project administration table, specifying a user for execution next in sequence, and updating said task list which is displayed upon said user terminal of said specified user to a task list which includes a task which said user can newly start.

12. The virtual knowledge management system according to claim 11, wherein:

said project administration table further stores a reference value or values to one or more deliverable document objects which are deliverables of a certain task,

said project control function further comprises,

means for storing said one or more deliverable document objects in said knowledge data base; and

means for storing said reference value or values to said one or more deliverable document object associated with said certain task in said project administration table.

13. The virtual knowledge management system according to claim 8, wherein:

said plurality of specified types include

a single sheet object that is associated with a document file having a single sheet,

a multi sheet object that is associated with a document file having a plurality of sheets,

a multi document object that is associated with a plurality of document files of which information is different,

a multi representation object that is associated with a plurality of document files if which formats are different,

an annotation object that is associated with a document file or a set of document files which expresses an annotation or annotations accompanying another document object, and

a registered object that is not yet associated with an actual document file.

14. A virtual knowledge management system according to claim 13, wherein:

when a user who is allowed to perform a function of opening files, selects a document file to be opened from said document files associated with a displayed document object which is of type of said multi representation (MR) object, the function (S17-S21 in FIG. 59) for displaying said document objects inside said manager (4 (particularly 11)) opens all of the document files associated with said displayed document object.

15. A virtual knowledge management system using a computer, comprising:

a virtual knowledge base which stores a plurality of objects that are data entities for respective utilization by a plurality of users, and that belong to different object types, and control data that is provided corresponding to each of said object types, and that relates to the control of object operations performed by said users; and

a manager which has a plurality of types of functions for respectively performing a plurality of types of object operations including the display and preparation of said objects belonging to each object type in accordance with requests from said users;

wherein

the respective functions of said manager control the respective operations for said objects belonging to the respective object types in accordance with the control data of the corresponding object types,

wherein;

said objects belonging to one of said object types are document objects which can be associated with document files;

the respective document objects have type data which indicates one type selected from a plurality of specified types differing in the numbers or types of associated document files, and also have association data which indicates the association with one or more document files in cases where the document objects are associated with said one or more document files;

the function for displaying said document objects inside said manager displays the types of the respective document objects on the basis of said type data of the respective document objects, and displays the document files associated with the respective document objects on the basis of said association data of the respective document objects, and opens said associated document files in accordance with requests from said users.

16. The virtual knowledge management system according to claim 15, wherein:

said objects belonging to one of said object types are business processes which respectively have one or more sets of workflow model data that respectively define the flow of work among a plurality of users;

said objects belonging to another one of said object types are tasks which have task data that defines the work that can be performed by said users

said objects belonging to another one of said object types are projects, these respective projects are associated with one or more of said business processes, and with one or more of said tasks respectively assigned to one or more of said users as defined by the workflow data of the respective business processes;

said manager further has a project control function for controlling the progress of the respective projects in accordance with requests from said users; and

said project control function is arranged so that this function prepares and displays a task list that lists the tasks assigned to each of the users on the basis of said one or more business processes and said one or more tasks associated with the respective projects, and so that this function updates said task list for the respective users in accordance with input indicating the initiation or completion of tasks from the respective users,

said knowledge data base further stores a project administration table which includes a plurality of users who execute one or more projects, a plurality of tasks which must be executed by the plurality of users, an execution sequence for execution of the tasks by said plurality of users, and status of said plurality of tasks;

said project control function comprises,

means for displaying said task list of tasks which each of said users can execute upon a user terminal of said user, based upon said project administration table;

means for receiving input from each said user which indicates that said task has ended, and setting the status of said task in said project administration table to ended;

means for checking, based upon said project administration table, whether or not all of tasks for each of said users have ended; and

means for, if some user exists for whom all of the tasks have ended, based upon said project administration table, specifying a user for execution next in sequence, and updating said task list which is displayed upon said user terminal of said specified user to a task list which includes a task which said user can newly start.

17. A virtual knowledge management system using a computer, comprising:

a virtual knowledge base which stores a plurality of objects that are data entities for respective utilization by a plurality of users, and that belong to different object types, and control data that is provided corresponding to each of said object types, and that relates to the control of object operations performed by said users; and

a manager which has a plurality of types of functions for respectively performing a plurality of types of object operations including the display and preparation of said objects belonging to each object type in accordance with requests from said users;

wherein the respective functions of said manager control the respective operations for said objects belonging to the respective object types in accordance with the control data of the corresponding object types,

wherein;

said objects belonging to one of said object types are business processes which respectively have one or more sets of workflow model data that respectively define the flow of work among a plurality of users;

said objects belonging to another one of said object types are tasks which have task data that defines the work that can be performed by said users

said objects belonging to another one of said object types are projects, these respective projects are associated with one or more of said business processes, and with one or more of said tasks respectively assigned to one or more of said users as defined by the workflow data of the respective business processes;

said manager further has a project control function for controlling the progress of the respective projects in accordance with requests from said users; and

said project control function is arranged so that this function prepares and displays a task list that lists the tasks assigned to each of the users on the basis of said one or more business processes and said one or more tasks associated with the respective projects, and so that this function updates said task list for the respective users in accordance with input indicating the initiation or completion of tasks from the respective users,

said knowledge data base further stores a project administration table which includes a plurality of users who execute one or more projects, a plurality of tasks which must be executed by the plurality of users, an execution sequence for execution of the tasks by said plurality of users, and status of said plurality of tasks;

said project control function comprises,

means for displaying said task list of tasks which each of said users can execute upon a user terminal of said user, based upon said project administration table;

means for receiving input from each said user which indicates that said task has ended, and setting the status of said task in said project administration table to ended;

means for checking, based upon said project administration table, whether or not all of tasks for each of said users have ended; and

means for, if some user exists for whom all of the tasks have ended, based upon said project administration table, specifying a user for execution next in sequence, and updating said task list which is displayed upon said user terminal of said specified user to a task list which includes a task which said user can newly start.

18. The virtual knowledge management system according to claim 17, wherein:

said project administration table further stores a reference value or values to one or more deliverable document objects which are deliverables of a certain task,

said project control function further comprises,

means for storing said one or more deliverable document objects in said knowledge data base; and

means for storing said reference value or values to said one or more deliverable document object associated with said certain task in said project administration table.