Methods, systems, and computer program products for flexible call jumping

• US 7,738,644 B2
• Filed: 09/05/2007
• Issued: 06/15/2010
• Est. Priority Date: 09/06/2006
• Status: Expired due to Fees

• Current Assignee: Broadsoft Incorporated (Cisco Systems, Inc.)
• Original Assignee: Broadsoft M6, LLC
• Inventors: Brannick, Gary Lee, Delgadillo, Gerardo, Kumar, Balagopal Gopa
• Primary Examiner(s): Nguyen; Quynh H
• Application Number:
  US11/899,412
• Publication Number:
  US 20080056475A1
• Time in Patent Office: 1,014 Days
• Field of Search: 379/212.01, 379/211.01, 379/211.02, 379/215.01, 379/201.01, 379/201.12, 379/207.12, 379/219
• US Class Current: 379/212.01
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Methods, systems, and computer program products for flexible call jumping are disclosed. According to one method, an indication is received from a calling phone for initiating a call with a called phone. The call is established between the called and calling phone. During the call, an indication is received from the calling phone to jump the call to a user selected destination. In response to receiving the indication to jump the call, the call is jumped to the destination such that the call continues between the destination and the called phone.

Claims

1. A method for implementing a call jump from an outbound call, the method comprising:

(a) receiving a session initiation protocol (SIP) message from a calling phone associated with a calling party for initiating a call with a called phone;

(b) establishing the call between called phone and calling phone using a voice over IP (VoIP) application server; and

(c) during the call, receiving at the VoIP application server an indication from the calling phone to jump the call to a user-selected destination, and, in response to receiving the indication to jump the call, jumping the call to the destination such that the call continues between the destination and the called phone, wherein jumping the call includes;

(i) establishing, using SIP signaling, a media connection between the VoIP application server and the destination

(ii) issuing a challenge to the destination over the media connection, wherein issuing a challenge to the destination includes requesting that the calling party at the destination enter predetermined digits to complete the jumping of the call; and

(iii) in response to receiving the predetermined digits from the calling party at the destination over the media connection, initiating signaling from the VoIP application server to establish an audio stream between the called phone and the destination, wherein the destination comprises a phone separate from the called phone and wherein establishing the call between the calling phone and the called phone includes sending a SIP Invite message to a SIP gateway and wherein the SIP gateway generates and sends a corresponding SS7 message to an end office associated with the called phone.

2. The method of claim 1 wherein the calling phone comprises any one of a PSTN phone, a mobile phone, and an IP phone.

3. The method of claim 2 wherein the called phone comprises any one of a PSTN phone, a mobile phone, and an IP phone.

4. The method of claim 3 wherein the calling phone comprises a SIP phone.

5. The method of claim 4 wherein receiving an indication to jump the call includes receiving predetermined DTMF digits from the calling phone identifying the destination.

6. The method of claim 1 wherein the calling phone comprises a remote phone provisioned to masquerade as another phone.

7. The method of claim 1 wherein the destination comprises a destination provisioned by the calling party.

8. The method of claim 1 wherein the destination comprises a nonprovisioned destination selected on the fly by the calling party.

9. A system for initiating a call jump from an outbound call, the system comprising:

(a) a line component for receiving a session initiation protocol (SIP) message from a calling phone associated with a calling party for initiating a call with a called phone and for receiving, during the call, an indication from the calling phone to jump the call to a destination;

(b) a SIP gateway for establishing the call between the called phone and calling phone, wherein the SIP gateway receives a SIP Invite message from a VoIP application server and generates and sends a corresponding SS7 message to an end office associated with the called phone; and

(c) a jump manager associated with the VoIP application server for receiving the indication from the line component to jump the call and, in response, for jumping the call to the destination such that the call continues between the destination and the called phone, wherein jumping the call includes;

(i) establishing, using SIP signaling, a media connection between a Voice over Internet Protocol (VoIP) application server and the destination;

(ii) issuing a challenge to the destination over the media connection, wherein issuing a challenge to the destination includes requesting that the calling party at the destination enter predetermined digits to complete the jumping of the call; and

(iii) in response to receiving the predetermined digits from the calling party at the destination over the media connection, initiating signaling from the VoIP application server to establish an audio stream between the called phone and the destination, wherein the destination comprises a phone separate from the called phone.

10. The system of claim 9 wherein the calling phone comprises any one of a PSTN phone, a mobile phone, and an IP phone.

11. The system of claim 10 wherein the called phone comprises any one of a PSTN phone, a mobile phone, and an IP phone.

12. The system of claim 11 wherein the calling phone comprises a SIP phone.

13. The system of claim 12 wherein the predetermined digits includes predetermined DTMF digits received from the calling phone identifying the destination.

14. The system of claim 9 wherein the calling phone comprises a remote phone provisioned to masquerade as another phone.

15. The system of claim 9 wherein the destination comprises a destination configured by the calling party.

16. The system of claim 9 wherein the destination comprises a nonprovisioned destination selected on the fly by the calling party.

17. A computer readable medium having stored thereon computer executable instructions that when executed by a processor of a computer performs the steps comprising:

(a) receiving a session initiation protocol (SIP) message from a calling phone associated with a calling party for initiating a call with a called phone;

(b) establishing the call between called phone and calling phone using a voice over IP (VoIP) application server; and

(c) during the call, receiving at the VoIP application server an indication from the calling phone to jump the call to a user-selected destination, and, in response to receiving the indication to jump the call, jumping the call to the destination such that the call continues between the destination and the called phone, wherein jumping the call includes;

(i) establishing, using SIP signaling, a media connection between the VoIP application server and the destination;

(ii) issuing a challenge to the destination over the media connection, wherein issuing a challenge to the destination includes requesting that the calling party at the destination enter predetermined digits to complete the jumping of the call; and

(iii) in response to receiving the predetermined digits from the calling party at the destination over the media connection, initiating signaling from the VoIP application server to establish an audio stream between the called phone and the destination, wherein the destination comprises a phone separate from the called phone and wherein establishing the call between the calling phone and the called phone includes sending a SIP Invite message to a SIP gateway and wherein the SIP gateway generates and sends a corresponding SS7 message to an end office associated with the called phone.

18. The computer readable medium of claim 17 wherein the steps are implemented using a the VoIP application server.