Enhanced service levels for call-processing services
First Claim
Patent Images
1. A method for processing calls between parties, including a calling party and a called party, comprising:
- receiving a call placed by the calling party to the called party,wherein,a first of the parties is a subscriber to a first type of call-processing service and has subscribed to a first level of service with respect to the first type of call-processing service,a second of the parties is a subscriber to the first type call-processing service and has subscribed to a second level of service with respect to the first type of call-processing service, whereinthe second level of service is different than the first level of service, andthe first type of call processing service is provided to both the first of the parties and the second of the parties by the same service provider;
determining an enhanced service level with respect to the first type of call processing service for the first of the parties based at least in part on the second level of service to which the second party is entitled to with respect to the first type of call-processing service;
providing the enhanced service level as a trial to at least the party having a relatively lower level of service;
receiving a call placed by a third party to the called party; and
if the third party is a non-subscriber with respect to the same service provider, not providing the enhanced service level to the non-subscribing third party.
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Abstract
Service levels for call-processing are enhanced based on the subscriber status of at least one of the calling party and the called party. In one example, a calling party (caller) places a call to a called party (recipient). At least one of the parties subscribes to a call-processing service and the call normally would be processed according to a predetermined service level. However, the service level is enhanced in response to a subscriber status for at least one of the parties, and the call is processed according to the enhanced service level.
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Citations
33 Claims
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1. A method for processing calls between parties, including a calling party and a called party, comprising:
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receiving a call placed by the calling party to the called party, wherein, a first of the parties is a subscriber to a first type of call-processing service and has subscribed to a first level of service with respect to the first type of call-processing service, a second of the parties is a subscriber to the first type call-processing service and has subscribed to a second level of service with respect to the first type of call-processing service, wherein the second level of service is different than the first level of service, and the first type of call processing service is provided to both the first of the parties and the second of the parties by the same service provider; determining an enhanced service level with respect to the first type of call processing service for the first of the parties based at least in part on the second level of service to which the second party is entitled to with respect to the first type of call-processing service; providing the enhanced service level as a trial to at least the party having a relatively lower level of service; receiving a call placed by a third party to the called party; and if the third party is a non-subscriber with respect to the same service provider, not providing the enhanced service level to the non-subscribing third party. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A method for processing calls comprising:
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at least partly in response to a call from a calling party to a called party, determining the subscriber service level of at least one of the parties; wherein at least partly in response to determining that a first of the parties is a subscriber to a first type call-processing service and is entitled to a first service level for the call-processing service, wherein the other party is a subscriber to the first type call-processing service, wherein the service level of the other party is is at a lower service level than the first of the parties service level, wherein the first type of call processing service is provided to both the first of the parties and the other party by the same service provider; enhancing the service level for at least the other party from the lower service level to a higher service level; providing service to the other party in accordance with the higher service level; receiving a call from a third party to a called party, if the third party is a non-subscriber with respect to the same service provider, not providing the higher service level to the non-subscribing third party. - View Dependent Claims (22, 23, 24, 25)
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26. A call-processing system comprising:
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a call management subsystem configured to receive a call placed by a calling party to a called party; a database subsystem containing subscriber records and coupled to the call management subsystem, wherein the call management subsystem is configured to access the database subsystem to determine whether a first of the parties is a subscriber and to determine a first predetermined service level to which the first party is entitled to as a subscriber; and wherein the call management subsystem is configured; to access the database subsystem to determine whether a second of the parties is a subscriber to services offered by the call processing system and, if the second of the parties is a subscriber, to determine a second predetermined service level to which the second party is entitled to as a subscriber; wherein the database subsystem further contains rules for enhancing the service level for a second of the parties to a level higher than the second service level if the second of the parties is a subscriber at least partly in response to the determined first service level of the first of the parties; wherein the call management subsystem is configured to provide the second party with service higher than the second service level in accordance with the enhanced service level; and wherein the call management subsystem is configured to not provide the enhanced service level higher than the second service level to the second of the parties if the second of the parties is a non-subscriber with respect to services offered by the call processing system. - View Dependent Claims (27, 28, 29, 30, 31, 32, 33)
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Specification