System and methods for completion of attempts to access content

• US 7,747,706 B2
• Filed: 07/30/2007
• Issued: 06/29/2010
• Est. Priority Date: 07/30/2007
• Status: Active Grant

• Current Assignee: Mavenir Ltd. (Mavenir Group Holdings Ltd.)
• Original Assignee: Comverse Limited (Mavenir Group Holdings Ltd.)
• Inventors: Ran, Uri
• Primary Examiner(s): VU, VIET DUY
• Application Number:
  US11/830,388
• Publication Number:
  US 20090037559A1
• Time in Patent Office: 1,065 Days
• Field of Search: 709/217, 709/219, 709/223, 709/224, 709/227, 709/229, 709/230, 709/232, 709/250
• US Class Current: 709/219
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/509 wherein the managed service relates to media content delivery, e.g. audio, video or TV
• CPC Class Codes: H04L 43/091 Measuring contribution of individual network components to actual service level
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066

Abstract

A content consumption session completion system and method useful in conjunction therewith, the system comprising an apparatus for detecting uncompleted content consumption sessions by monitoring consumption of data services by a user and logging information regarding at least one uncompleted content consumption session between at least one user and at least one data service. The system further includes an apparatus for diagnosing a reason why at least one individual content consumption session was uncompleted, and also includes an apparatus for responding to at least one uncompleted content consumption session as a function of the reason.

Claims

1. A content consumption session completion system comprising:

a content consumption session completion user preference database storing at least one user preference characterizing at least one individual user and characterizing the individual user'"'"'s preferences for responding to uncompleted content consumption sessions;

an apparatus for detecting an uncompleted content consumption session by monitoring consumption of data services by at least one user and logging information regarding at least one uncompleted content consumption session between the at least one user and at least one data service;

an apparatus for diagnosing a reason why at least one individual content consumption session was uncompleted; and

an apparatus for responding to at least one uncompleted content consumption session as a function of the reason.

2. The system according to claim 1 wherein said apparatus for responding further comprises an apparatus for monitoring at least one situation variable to determine when a reason diagnosed by said apparatus for diagnosing is no longer pertinent.

3. The system according to claim 2 and also comprising a content consumption session reinstating apparatus, triggered by said apparatus for monitoring, for reinstating at least one uncompleted content consumption session whose reason for having been left uncompleted is no longer pertinent.

4. The system according to claim 2 and also comprising a message apparatus, triggered by said apparatus for monitoring, for generating and transmitting to at least one user at least one notification that an uncompleted content consumption session of the user whose reason for having been left uncompleted is no longer pertinent, can now be completed.

5. The system according to claim 1 wherein said apparatus for diagnosing is operative to diagnose at least one of the following types of reasons:

server down, server unavailable, no cove rage for a data service, disconnection, inadequate Quality of Service (“

QOS”

), slowness of service.

6. The system according to claim 1 wherein said at least one user preference comprises at least one QOS preference defining the individual user'"'"'s preferences vis a vis quality of service of content consumption sessions.

7. The system according to claim 1 wherein said uncompleted content consumption session includes at least one content downloading session.

8. The system according to claim 7 wherein said content downloading session comprises at least one of the following types of session:

a song downloading session;

a game downloading session; and

an alpha-numeric data file downloading session.

9. The system according to claim 4 wherein said notification comprises an SMS message.

10. The system according to claim 7 wherein said apparatus for responding comprises prompting apparatus for prompting the user to indicate whether she/he would prefer to have the uncompleted data downloading session automatically continued when possible or receive notification that the uncompleted data downloading session can now be continued if desired.

11. The system according to claim 4 wherein the user is notified that the uncompleted content consumption session can be completed;

and upon receipt of confirmation from the user, said apparatus for responding and said content consumption session reinstating apparatus are triggered to reinstate said uncompleted content consumption session whose reason for having been left uncompleted is no longer pertinent.

12. The system according to claim 11 wherein said confirmation from the user comprises one-click confirmation.

13. The system according to claim 3 wherein said apparatus for detecting comprises a content consumption session progress monitor for detecting and storing at least one ongoing characteristic of a content consumption session at a point at which the session was cut off and wherein said content consumption session reinstating apparatus is operative to reinstate at least one of said ongoing characteristics of said uncompleted content consumption session.

14. The system according to claim 13 wherein said at least one ongoing characteristic comprises a webpage which the user had open when the content consumption session was cut off.

15. The system according to claim 1 wherein said apparatus for detecting uncompleted content consumption sessions comprises an intentional session end detector operative to detect and disregard at least one content consumption session which was intentionally discontinued by a user.

16. The system according to claim 1 wherein said uncompleted content consumption session comprises a video telephone session.

17. The system according to claim 1 wherein said uncompleted content consumption session comprises an on-line information service accessing session.

18. The system according to claim 1 wherein said uncompleted content consumption session comprises an Internet Protocol Television (“

IP TV”

) session.

19. The system according to claim 11 wherein said apparatus for detecting comprises a content consumption session progress monitor for detecting and storing ongoing characteristics of a content consumption session at a point at which it was cut off and wherein said content consumption session reinstating apparatus is operative to reinstate at least one of said ongoing characteristics of said uncompleted content consumption session.

20. A content consumption session completion method comprising:

storing at least one user preference characterizing at least one individual user and characterizing the individual user'"'"'s preferences for responding to uncompleted content consumption sessions;

detecting uncompleted content consumption sessions by monitoring consumption of data services by users and logging information regarding at least one uncompleted content consumption session between at least one user and at least one data service;

diagnosing a reason why at least one individual content consumption session was uncompleted; and

responding to at least one uncompleted content consumption session as a function of the reason.