Policy based information lifecycle management

• US 7,751,538 B2
• Filed: 01/21/2009
• Issued: 07/06/2010
• Est. Priority Date: 09/05/2003
• Status: Expired due to Fees

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Leetch, Bruce D., Claudatos, Christopher H., Porter, Jeffrey K., Andruss, William D.
• Primary Examiner(s): Anwah; Olisa
• Application Number:
  US12/357,210
• Publication Number:
  US 20090132476A1
• Time in Patent Office: 531 Days
• Field of Search: 379/68, 379/88.13, 379/88.25, 379/112.01, 379/88.22, 379/88.27, 370/259, 709/224, 455/40
• US Class Current: 379/88.25
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

A method, article of manufacture, and apparatus for managing a lifecycle of an auditory communication is disclosed. In an embodiment, this comprises receiving an auditory communication with associated data representing identified keywords in the communication and call transport information. A data for a disposition of the communication is determined from a portion of the identified keywords, a portion of the call transport information, or a portion of the policies invoked. The communication is associated with the date(s).

Claims

1. A method of managing a lifecycle of an auditory communication having associated data representing invoked policies, comprising:

determining, from at least one of the invoked policies, a date for a disposition of the communication, wherein at least one of the invoked policies includes a policy invoked based on metadata;

associating the communication with the date; and

storing the date in a storage device.

2. The method as recited in claim 1, further comprising associating the stored communication with data indicating keywords present in the communication.

3. The method as recited in claim 2, further comprising associating the communication with data indicating call transport information.

4. The method as recited in claim 3, wherein the disposition to be made is determined from at least one of the invoked policies, at least one of the identified keywords, or at least a portion of the data indicating call transport information.

5. The method as recited in claim 4, further comprising storing the date with the associated data.

6. The method as recited in claim 1, further comprising associating the communication with data indicating the disposition to be made.

7. The method as recited in claim 6, wherein the disposition to be made is determined from at least one of the invoked policies.

8. The method as recited in claim 7, further comprising storing the date with the associated data.

9. The method as recited in claim 8, further comprising storing the communication in a storage device.

10. The method as recited in claim 9, wherein the associated data is stored in a storage device.

11. The method as recited in claim 10, wherein the communication and associated data are stored in different storage devices.

12. The method as recited in claim 10, further comprising retrieving the communication and associated data, determining the disposition to be made, and acting in accordance with the disposition when the date has been reached.

13. The method as recited in claim 12, wherein the date is an expiration date and the disposition includes deletion of the communication.

14. A system for managing a lifecycle of an auditory communication having associated data representing invoked policies, comprising a first storage device and a processor configured to:

determine, from at least one of the invoked policies, a date for a disposition of the communication, wherein at least one of the invoked policies includes a policy invoked based on metadata;

associate the communication with the date; and

store the date of disposition on the first storage device.

15. The system as recited in claim 14, wherein the communication is stored on a second storage device.

16. The system as recited in claim 15, further configured to act on the disposition when the date has been reached.

17. The system as recited in claim 16, wherein the disposition includes deletion, and further configured to remove the stored communication from the second storage device.

18. A computer program product for managing a lifecycle of an auditory communication having associated data representing identified invoked policies, comprising a computer readable storage medium having machine readable code embodied therein for:

determining, from at least one of the invoked policies, a date for a disposition of the communication, wherein at least one of the invoked policies includes a policy invoked based on metadata;

associating the communication with the date; and

storing the date of disposition on a storage device.