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Method of providing status information within an ACD

  • US 7,751,550 B2
  • Filed: 08/16/2004
  • Issued: 07/06/2010
  • Est. Priority Date: 08/16/2004
  • Status: Active Grant
First Claim
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1. A method of retrievably storing status information within an automatic contact distributor system within a common database that is accessible through the Internet, the automatic contact distributor system including a plurality of automatic contact distributor resources which communicate with each other and with the common database over the internet such method comprising the steps of:

  • each resource periodically collecting its own status information, and each resource encoding the collected status information into a SIP REGISTER message using SIP CONTACT headers, and sending the SIP REGISTER message from the respective resource via the internet to the common database, and saving the status information from the plurality of resources into the common database, and;

    retrieving the status information of a selected resource of the plurality of resources from the database through the Internet by sending a SIP SUBSCRIBE message from at least one of the resources to the common database over the Internet to retrieve the status information.

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