System and method for generating and displaying messages associated with negotiated orders

• US 7,752,079 B2
• Filed: 04/27/2006
• Issued: 07/06/2010
• Est. Priority Date: 07/02/1999
• Status: Expired due to Fees

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Gavarini, Paul Marie Pierre
• Primary Examiner(s): Smith; Jeffrey A.
• Assistant Examiner(s): MISIASZEK, MICHAEL
• Application Number:
  US11/380,628
• Publication Number:
  US 20060184430A1
• Time in Patent Office: 1,531 Days
• Field of Search: 705/26, 705/27, 705/1
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0603 Catalogue ordering
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 50/188 Electronic negotiation
• CPC Class Codes: Y10S 707/99932 Access augmentation or optimizing
• CPC Class Codes: Y10S 707/99934 Query formulation, input preparation, or translation
• CPC Class Codes: Y10S 707/99935 Query augmenting and refining, e.g. inexact access

Abstract

An electronic commerce system provides various features for assisting customers in locating items and generating orders from a merchant'"'"'s electronic catalog, and for assisting customers and merchants in communicating about such orders. A user-definable categories feature allows customers and/or merchants to define search queries for searching the electronic catalog, and to store these search queries under user-defined category names for subsequent use. An “active quote” feature allows the customer to view and modify quantities of items selected for prospective purchase throughout various catalog browsing or viewing modes. A message audit trail feature allows a customer and a merchant to send messages to one another that are linked to a particular order, and to view an order-specific log of such messages.

Claims

1. A system, comprising:

an electronic commerce computer system comprising a plurality of computing devices, the computer system including;

a first user interface, generated on a first computing device of the computer system, through which buyers place orders over a network with a merchant and view the status of such orders, the first interface including;

a first portion for displaying at least a subset of the negotiated terms between a buyer and the merchant for an accepted order, and

a second portion including;

a message field for a buyer to generate and submit to the merchant messages that are linked to particular orders, and

a display of at least a subset of a record of at least one message previously exchanged between the buyer and the merchant linked to the accepted order, wherein the at least one message is separate from the negotiated terms between the buyer and the merchant for an accepted order; and

a second user interface, generated on a second computing device of the computer system, through which the merchant views accepted orders, order-specific messages from buyers, and status information of accepted orders, the second interface including a message field for the merchant to generate and submit messages to the buyers that are linked to specific accepted orders.

2. The system of claim 1, wherein the first and second interfaces comprise web pages served by a common host site.

3. The system of claim 1, further comprising a database that stores messages between the buyers and the merchant in association with the orders to which such messages correspond.

4. The system of claim 1, wherein the first user interface is provided by a customer application and the second interface is provided by a merchant application, wherein the customer and merchant applications access a common order database that stores information about the orders.

5. The system of claim 1, wherein the first and second user interfaces each provide a link that is selectable to view the history of the messages between merchant and buyer.

6. The system of claim 1, wherein the first and second user interfaces provide for communications between the merchant and the buyer without use of electronic mail.

7. The system of claim 1, wherein the first and second user interfaces are linked to a common order database that stores information about said orders.

8. The system of claim 1, wherein the second user interface provides functionality for the merchant to modify the order in response to a message from a buyer.

9. The system of claim 1, wherein the second user interface comprises a first portion for displaying at least a subset of the negotiated terms between a buyer and merchant for an accepted order and a second portion including the message field and a display of at least a subset of the record of messages previously exchanged between the buyer and the merchant linked to the accepted order.

10. The system of claim 9, wherein the display of at least a subset of the record of messages previously exchanged in the second portion is selectable such that at least some of the messages are not displayed to the merchant.

11. The system of claim 1, wherein the display of at least a subset of the record of messages previously exchanged in the second portion is selectable such that at least some of the messages are not displayed to the buyer.

21. The method of claim 1 further comprising linking the first and second user interfaces to a common order database that stores information about said orders.

22. The system of claim 1, wherein the second user interface provides functionality for the merchant to modify the order in response to a message from a buyer.

12. A system comprising:

an electronic commerce computer system comprising a plurality of computing devices, the computer system including;

a first user interface, generated on a first computing device of the computer system, through which buyers place orders, the first user interface including;

a first portion for displaying at least a subset of the negotiated terms between a buyer and a merchant for orders agreed upon between the buyer and the merchant; and

a second portion including;

a message field for the buyer to generate and submit to the merchant messages that are linked to identified orders accepted between the buyer and the merchant, and

a display of at least a subset of messages previously exchanged between the buyer and the merchant linked to the identified order accepted between the buyer and the merchant, the at least subset messages separate from the negotiated terms between the buyer and the merchant for an accepted order and the display of messages exchanged being selectable to prevent access to at least one message by the buyer; and

a second user interface, generated on a second computing device of the computer system, through which the merchant views the orders, the second user interface including;

a first portion for displaying at least a subset of the negotiated terms between the buyer and the merchant for the orders agreed upon by the buyer and the merchant; and

a second portion including;

a message field for the merchant to generate and submit to the buyer messages that are linked to identified orders accepted between the buyer and the merchant, and

a display of at least a subset of messages previously exchanged between the buyer and the merchant linked to the identified order accepted between the buyer and the merchant, the subset messages separate from the negotiated terms between the buyer and the merchant for an accepted order and the display of messages exchanged being selectable to prevent access to at least one message by the merchant.

13. The system of claim 12, wherein the first and second user interfaces are linked to a common order database that stores both the negotiated terms and messages related to the identified order accepted between the buyer and the merchant.

14. The system of claim 12, wherein the first and second user interfaces permit the buyer and the merchant respectively to associate at least one or more messages with at least one or more negotiated terms.

15. A computer-implemented method, comprising:

causing the generation, via a first computing device, of an electronic commerce computer system, a first user interface through which buyers place orders over the network with a merchant and view the status of such orders, wherein generating a first interface includes;

a displayed first portion including at least a subset of the negotiated terms between a buyer and the merchant for an accepted order, and

a displayed second portion including;

a message field for a buyer to generate and submit to the merchant messages that are linked to particular orders, and

a display of at least a subset of a record of at least one message previously exchanged between the buyer and the merchant linked to the accepted order, wherein the at least one message is separate from the negotiated terms between the buyer and the merchant for an accepted order; and

causing the generation, via a second computing device, of an electronic commerce computer system, a second user interface through which the merchant views accepted orders, order-specific messages from buyers, and status information of accepted orders, the second interface including a message field for the merchant to generate and submit messages to the buyers that are linked to specific accepted orders.

16. The method of claim 15, wherein the first and second interfaces comprise web pages served by a common host site.

17. The method of claim 15, further comprising storing messages in a database, the message between the buyers and the merchant in association with the orders to which such messages correspond.

18. The method of claim 15, wherein the first user interface is provided by a customer application and the second interface is provided by a merchant application, wherein the customer and merchant applications access a common order database that stores information about the orders.

19. The method of claim 15 further comprising, providing, through the first and second user interfaces, a link that is selectable to view the history of the messages between merchant and buyer.

20. The method of claim 15 further comprising providing, through the first and second user interfaces, communications between the merchant and the buyer without use of electronic mail.