System and method for interactively providing services through a central hub
First Claim
1. A system for facilitating interaction between service consumers and service providers via service center hub, comprising:
- a service session scheduling component that schedules a service session between a service consumer and a service provider;
a service management session delivery component capable of provisioning communication for the service session between the service consumer and the service provider; and
a service payment management component that facilitates a first payment from the service consumer to the service provider for service provided during the service session, the first payment being based at least in part upon a duration of the service session, the service payment management component further facilitating a second payment from the service provider to a system account of a service center hub, a timing of the facilitating of the second payment being dependent upon a timing of the facilitating of the first payment to the service provider, wherein the facilitating of the first payment is performed by providing for the transacting of the first payment and the facilitating of the second payment is performed by providing for the transacting of the second payment, whereby the first payment passes from the service consumer to the service provider without the service center hub transacting the first payment, wherein the service session scheduling component, the service management session delivery component and the service payment management component are each stored on a machine readable medium and there are means for reading each said medium and carrying out scheduling of the service session in accordance with the service session scheduling component, carrying out communication of the service session in accordance with the service management session delivery component, and facilitating payment in accordance with the service payment management component.
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Abstract
An invention is provided for affording interaction between service consumers and service providers via centralized hub. The invention includes a service session scheduling component that schedules a service session between a service consumer and a selected service provider selected by the service consumer. The invention also includes a service management session delivery component capable of provisioning communication for the service session between the service consumer and the selected service provider. A service payment management component is also included that facilitates a payment from the service consumer to the service provider. In addition, the service payment management component facilitates a payment from the service provider to a system account.
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Citations
81 Claims
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1. A system for facilitating interaction between service consumers and service providers via service center hub, comprising:
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a service session scheduling component that schedules a service session between a service consumer and a service provider; a service management session delivery component capable of provisioning communication for the service session between the service consumer and the service provider; and a service payment management component that facilitates a first payment from the service consumer to the service provider for service provided during the service session, the first payment being based at least in part upon a duration of the service session, the service payment management component further facilitating a second payment from the service provider to a system account of a service center hub, a timing of the facilitating of the second payment being dependent upon a timing of the facilitating of the first payment to the service provider, wherein the facilitating of the first payment is performed by providing for the transacting of the first payment and the facilitating of the second payment is performed by providing for the transacting of the second payment, whereby the first payment passes from the service consumer to the service provider without the service center hub transacting the first payment, wherein the service session scheduling component, the service management session delivery component and the service payment management component are each stored on a machine readable medium and there are means for reading each said medium and carrying out scheduling of the service session in accordance with the service session scheduling component, carrying out communication of the service session in accordance with the service management session delivery component, and facilitating payment in accordance with the service payment management component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81)
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11. A method for facilitating interaction between service consumers and service providers via service center hub, comprising the operations of:
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scheduling a service session between a service consumer and a service provider; provisioning communication for the service session between the service consumer and the service provider; facilitating a first payment from the service consumer to the service provider for service provided during the service session, the first payment being based at least in part upon a duration of the service session; and facilitating a second payment from the service provider to a system account of a service center hub, a timing of the facilitating of the second payment from the service provider to the system account being dependent upon a timing of the facilitating of the first payment to the service provider, wherein the facilitating of the first payment is performed by providing for the transacting of the first payment and the facilitating of the second payment is performed by providing for the transacting of the second payment, whereby the first payment passes from the service consumer to the service provider without the service center hub transacting the first payment, wherein the scheduling of the service session, the provisioning communication for the service session, the facilitating of the first payment, and the facilitating of the second payment are performed electronically by using a processor of the service center hub. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64)
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21. A computer program embodied on a computer readable medium, the computer program capable of facilitating interaction between service consumers and service providers via service center hub, comprising:
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a service session scheduling component that schedules a service session between the service consumer and the service provider; a service management session delivery component capable of provisioning communication for the service session between the service consumer and the service provider; and a service payment management component that facilitates a first payment from the service consumer to the service provider for service provided during the service session, the first payment being based at least in part upon a duration of the service session, the service payment management component further facilitating a second payment from the service provider to a system account of a service center hub, a timing of the facilitating of the second payment being dependent upon a timing of the facilitating of the first payment to the service provider, wherein the facilitating of the first payment is performed by providing for the transacting of the first payment and the facilitating of the second payment is performed by providing for the transacting of the second payment, whereby the first payment passes from the service consumer to the service provider without the service center hub transacting the first payment. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
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Specification