×

Method and apparatus for providing telephone support for internet sales

  • US 7,756,264 B2
  • Filed: 05/05/2008
  • Issued: 07/13/2010
  • Est. Priority Date: 06/19/2000
  • Status: Active Grant
First Claim
Patent Images

1. A system comprising:

  • a server, said server being configured to;

    i) receive a message from a user over an IP network representing a request for a call with a customer service representative, said message including an address corresponding to a server obtained from a web page, an internet address corresponding to the user, and web page information; and

    ii) send, in response to said message from a user, a customer service call initiation message to equipment capable of initiating a call, said call initiation message including an equipment address corresponding to the equipment to which the customer service call initiation message is directed, one of an internet address and telephone number corresponding to a customer service representative, a business identifier, and the internet address corresponding to said user;

    andcalling equipment, said calling equipment being configured to respond to said customer service call initiation message by;

    i) initiating a call to the user;

    ii) initiating a call to said customer representative after said user; and

    iii) bridging the call to the user and the call to the customer representative.

View all claims
  • 3 Assignments
Timeline View
Assignment View
    ×
    ×