Tax return outsourcing and systems for protecting data

• US 7,756,761 B1
• Filed: 06/27/2003
• Issued: 07/13/2010
• Est. Priority Date: 11/25/2002
• Status: Active Grant

• Current Assignee: CCH Incorporated (Wolters Kluwer Nv)
• Original Assignee: XCM Development LLC
• Inventors: Albrecht, Mark R.
• Primary Examiner(s): Frenel; Vanel
• Application Number:
  US10/608,651
• Time in Patent Office: 2,573 Days
• Field of Search: 705/31, 715/500
• US Class Current: 705/31
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: G06Q 40/123 Tax preparation or submission

Abstract

A financial services outsourcing method or system facilitates a direct service provider'"'"'s ability to outsource financial services to numerous ultimate clients. The financial services are outsourced to an outsourcing group abroad. Ultimate client specific financial files and corresponding reference materials are loaded onto a remotely accessible part of a host server located in the United States. The host server provides access to a remote client computer of information concerning the ultimate client specific financial files and corresponding reference materials. The access may be limited to limited screen shot access. Outsourced personnel are retained to perform financial service projects (e.g., prepare individual tax returns) for ultimate clients of direct financial services firms. The outsourced personnel perform the financial service projects while located outside the United States. The status of the financial service project is monitored and reported.

Claims

1. A financial services outsourcing method for facilitating a direct service provider'"'"'s management of human resources for providing financial services to numerous clients, the financial services being outsourced to an outsourcing group abroad, the method comprising:

prioritizing tax returns for outsourcing, wherein a tax return with a lower priority is outsourced before a tax return with a higher priority is outsourced;

for plural respective direct services providers, loading, onto a remotely accessible part of a common host server located in a given country, client specific financial files and corresponding reference materials, the host server providing access to a remote computer client of information concerning the client specific financial files and corresponding reference materials;

retaining outsourced personnel to perform tax return preparation services for clients of the direct service providers during a tax season in a given year and to perform other financial service projects for the clients of the direct service providers during a different season of the given year, the outsourced personnel preparing the tax returns and performing the other financial service projects while in an outsource country different from the given country;

providing the outsourced personnel limited access to the server;

the outsourced personnel performing the tax return preparation services during the tax season in the given year and performing the financial service projects during a different season of the given year through a remote limited access client located in the outsource country; and

monitoring and reporting a status of the tax return preparation services and of the other financial service projects.

2. The method according to claim 1, wherein the tax return preparation services comprise individual tax return preparation services.

3. The method according to claim 1, wherein the tax returns and other financial services are outsourced through an intermediary firm to the outsourced personnel.

4. The method according to claim 3, wherein the other financial service projects comprise bookkeeping projects.

5. The method according to claim 4, wherein the host server provides limited screen shot access to the remote client computer of information concerning the client specific financial files and corresponding reference materials.

6. The method according to claim 5, wherein the host server comprises a CITRIX server.

7. The method according to claim 4, wherein the host server comprises an ASP server running tax software for use by plural independent direct service providers provided with access to the ASP server.

8. The method according to claim 3, further comprising the intermediary service firm interacting with the outsourced personnel through use of a servicing computer system, and interacting with the plural direct service providers through use of the servicing computer system.

9. The method according to claim 3, wherein the direct service providers comprise accounting firms.

10. The method according to claim 1, wherein the host server provides limited screen shot access to the remote client computer of information concerning the client specific financial files and corresponding reference materials.

11. The method according to claim 10, wherein the host server comprises a CITRIX server.

12. The method according to claim 1, wherein the host server comprises an ASP server running tax software for use by plural independent direct service providers provided with access to the ASP server.

13. The method of claim 1, wherein the lower priority tax return is a tax return with a smaller price than that of the higher priority tax return with a larger price.

14. The method of claim 1, wherein a tax return with a lower priority is a tax return for an individual tax filer.

15. The method of claim 1, wherein the higher priority tax return is a tax return with a higher price than that of the lower priority tax return with a smaller price.

16. The method of claim 1, wherein a tax return with a higher priority is a tax return for a corporation.

17. A financial services outsourcing method for facilitating a direct service provider'"'"'s management of financial services to numerous clients, the financial services being outsourced to an outsourcing group abroad, the method comprising:

prioritizing tax returns for outsourcing, wherein a tax return with a lower priority is outsourced before a tax return with a higher priority is outsourced;

for plural respective direct service providers, loading, onto a remotely accessible part of a common host server located in a given country, client specific financial files and corresponding reference materials, the host server providing access to a remote computer client of information concerning the client specific financial files and the corresponding reference materials;

retaining outsourced personnel to perform tax return preparation services for clients of the direct service providers during a tax season;

monitoring a work time of the retained outsourced personnel; and

determining when the retained outsourced personnel are underutilized.

18. A financial services outsourcing method for facilitating a direct service provider'"'"'s outsourcing of financial services for numerous ultimate clients, the financial services being outsourced to an outsourcing group abroad, the method comprising:

prioritizing tax returns for outsourcing, wherein a tax return with a lower priority is outsourced before a tax return with a higher priority is outsourced;

for plural respective direct services providers, loading, onto a remotely accessible part of a common host server located in the United States, client specific financial files and corresponding reference materials, the host server providing access to a remote computer client of information concerning the client specific financial files and corresponding reference materials;

retaining outsourced personnel to perform financial service projects for respective clients of the financial services firms, the outsourced personnel performing the financial service projects while located outside the United States;

is providing the outsourced personnel limited access to the server;

the outsourced personnel performing the financial service projects through a remote limited access client located outside the United States connected to the host server; and

monitoring and reporting the status of the financial service projects.

19. A method comprising:

prioritizing tax returns for outsourcing, wherein a tax return with a lower priority is outsourced before a tax return with a higher priority is outsourced;

retaining outsourced personnel to prepare the tax returns prioritized for outsourcing;

providing tax software and tax files to the outsourced personnel;

monitoring work time of the outsourced personnel;

annotating, by the outsourced personnel, the tax returns prioritized for outsourcing; and

completing, by the outsourced personnel, the tax returns prioritized for outsourcing utilizing the tax software and tax files that are implemented on a computer.

20. The method of claim 19 further comprising:

interviewing one or more tax filers; and

obtaining information from the one or more tax filers.

21. The method of claim 20 wherein the information further comprises:

prior year return information; and

supporting documentation of the prior year return information.

22. The method of claim 19 further comprising:

assigning, to an individual preparer of the outsourced personnel, one or more tax returns of the tax returns prioritized for outsourcing;

annotating, by the individual preparer, each of the one or more tax returns assigned to the individual preparer; and

completing, by the individual preparer, each of the one or more tax returns assigned to the individual preparer.

23. The method of claim 19 further comprising:

assigning, at a first local time, the tax returns prioritized for outsourcing, the first local time corresponding to an evening time in the United States; and

completing, before a second local time, the tax returns prioritized for outsourcing, the second local time corresponding to the first morning time in the United States after the evening time in the United States.

24. The method of claim 19 further comprising:

reviewing, by a tax department or by a project manager, the completed tax returns prioritized for outsourcing.

25. The method of claim 19 further comprising:

generating a list of questions, the list of questions comprising missing information, the missing information required to complete a tax return of the tax returns prioritized for outsourcing.

26. A method comprising:

obtaining, by a firm, information concerning a tax filer;

logging, by the firm, the information concerning the tax filer into an outsourcing computer system;

outsourcing, by the firm, a preparation of a tax return of the tax filer to a tax return preparer;

providing, by the outsourcing computer system, to the tax return preparer, access to the information concerning the tax filer;

starting, by the tax return preparer, the preparation of the tax return;

reviewing, by the tax return preparer, the information concerning the tax filer;

imputing, by the tax return preparer, data into the outsourcing computer system, the data relating to the tax return;

identifying, by the tax return preparer, missing information, the missing information required to prepare the tax return; and

in response to identifying missing information;

(i) generating, by the tax return preparer, a list of questions, the list of questions for supplying the missing information;

(ii) sending the list of questions to the firm;

(iii) contacting, by the firm, the tax filer to address the list of questions;

(iv) transmitting, by the firm, the missing information to the tax return preparer; and

(v) completing, by the tax return preparer, the preparation of the tax return.

27. The method of claim 26 wherein the contacting of the tax filer is outsourced.

28. The method of claim 26 wherein the transmitting of the missing information to the tax return preparer occurs by a computer network.

29. The method of claim 26 wherein the outsourcing of the tax return is determined by prioritizing of rates and margins.

30. The method of claim 26 further comprising outsourcing of bookkeeping of the information concerning the tax filer.

31. The method of claim 26 further comprising monitoring work time of the tax preparer.

32. The method of claim 26 further comprising instructing the tax preparer to perform other tasks, the other tasks not related to preparing the tax return.

33. A system comprising:

a plurality of tax returns, the tax returns prioritized for outsourcing, wherein a tax return with a lower priority is outsourced before a tax return with a higher priority is outsourced;

outsourced personnel, the outsourced personnel for preparing the tax returns;

tax software and tax files, the tax software and files for the outsourced personal to complete the tax returns;

information, the information concerning one or more tax filers of each of the tax returns; and

an outsourcing computer system, the outsourcing computer system for storing the information and providing the information to the outsourced personnel.