Feedback system for visual content with enhanced navigation features

• US 7,756,970 B2
• Filed: 10/14/2004
• Issued: 07/13/2010
• Est. Priority Date: 02/27/2004
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Ebert, Peter S., Yusuf, Zia
• Primary Examiner(s): Najjar; Saleh
• Assistant Examiner(s): NGUYEN, THUONG
• Application Number:
  US10/963,788
• Publication Number:
  US 20050192854A1
• Time in Patent Office: 2,098 Days
• Field of Search: 709/219, 709/224, 702/182, 702/183, 715/701, 715/742, 715/781
• US Class Current: 709/224
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G09B 7/02 of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student

Abstract

A feedback system for visual content is described that allows individual users to obtain feedback regarding selected visual content. The feedback system includes a content navigation enhancer that provides useful navigation and feedback features to a feedback-providing user. When the selected visual content includes a plurality of screens of visual content, the content navigation enhancer may associate an identifier with each of the screens, where each identifier provides a link to its respective screen. The content navigation enhancer may ensure that all of the identifiers are displayed on a user interface, regardless of which screen of visual content is simultaneously displayed on the user interface. Thus, the feedback-providing user has access to all of the screens, regardless of which screen is currently being displayed. Accordingly, the feedback-providing user may select a desired screen to submit corresponding feedback, and may understand a flow or order of the screens of visual content.

Claims

1. A system comprising:

a feedback system operable to receive a first static visual content screenshot and a second static visual content screenshot from a first user, the first and second static visual content screenshots representing a progression of displays to be viewed in a sequence selected by the first user, and provide the first and second static visual content screenshots to a second user for viewing in the sequence that is selected by the first user together with feedback elements for obtaining feedback from the second user regarding the first and second static visual content screenshots; and

a content navigation enhancer operable to provide navigation through the sequence of first and second static visual content screenshots, and generate a first link to the first static visual content screenshot that provides the second user access to the first static visual content screenshot and generate a second link to the second static visual content screenshot that provides the second user access to the second static visual content screenshot, the access provided during the obtaining of feedback from the second user;

wherein the feedback system and content navigation enhancer are operable to generate a graphical user interface (GUI), the GUI comprising;

(1) a first area in which the first and second static visual content screenshots are presented in the sequence to obtain feedback on the first and second static visual content screenshots from a viewing user,

(2) a second area including a first link associated with the first static visual content screenshot and a second link associated with the second static visual content screenshot, wherein the first and second links provide navigation through the sequence of first and second static visual content screenshots so that a selected one of the first and second screenshots is displayed in the first area of the GUI, and

(3) a third area including feedback elements selectable by the viewing user to provide feedback regarding the screenshots, the feedback elements including;

(a) a rating section that includes a pre-defined question and an associated rating scale, the rating scale operable to receive a rating selected by the viewing user, and

(b) a virtual note creator for the viewing user to generate a virtual note for associating user-defined text comments with a location on the static visual content screenshot in the first area of the GUI, the location defined by the viewing user;

a results manager operable to receive feedback information from the second user by way of the feedback elements, the feedback information including;

(i) a rating selected by the viewing user from the rating scale associated with the pre-defined question, and

(ii) a user-defined text comment and associated user-specified location from a generation of a virtual note by the viewing user.

2. The system of claim 1 wherein the feedback system and the content navigation enhancer are operable to generate a user interface in which the first link and the second link are simultaneously displayed to the second user while the first static visual content screenshots are presented, such that the second user has access to the second static visual content screenshot through the second link.

3. The system of claim 2 wherein the content navigation enhancer is operable to scale a size of the first and second links within a user interface, such that the first link, the second link, and any other links associated with other static visual content screenshots received from the first user, are constantly visible within the user interface during the display of the first static visual content screenshot.

4. The system of claim 2 wherein the content navigation enhancer is operable to determine a sequential order of the first and second static visual content screenshots, such that the first and second links are generated within a user display so as to represent the sequential order.

5. The system of claim 4 wherein the content navigation enhancer is operable to receive the sequential order from the first user.

6. The system of claim 2 wherein the content navigation enhancer is operable to display the first link with another visual appearance than the second link when the first static visual content screenshot is displayed with the user interface.

7. The system of claim 2 wherein the content navigation enhancer is operable to mark the first link on the user interface in response to a submission of feedback regarding the first static visual content screenshot by the second user.

8. The system of claim 2 wherein the content navigation enhancer is operable to provide information regarding the second static visual content screenshot in response to a selection of the second link by the second user, while the first static visual content screenshot is displayed on the user interface.

9. The system of claim 2 wherein the content navigation enhancer is operable to provide a grabber tool within the user interface that allows the second user to view selected portions of the first static visual content screenshot when the first static visual content screenshot is too large to be entirely displayed within a display of the user interface.

10. The system of claim 1 wherein the feedback system is operable to receive feedback from the second user regarding the first static visual content screenshot, and further operable to receive revised feedback from the second user regarding the first static visual content screenshot, and update the feedback based on the revised feedback.

11. The system of claim 1 further comprising an administration service operable to provide the first and second static visual content screenshots and feedback elements to the second user as part of a feedback campaign that is individually-tracked with respect to the first user, the administration service further operable to provide the first user with results of the feedback campaign.

12. The system of claim 11 wherein the administration service is operable to store the static visual content screenshots and the feedback in association with the feedback campaign and the first user.

13. The system of claim 1 wherein the feedback elements include a virtual note creator, the virtual note creator operable to allow the second user to place a virtual note on a selected portion of the first or second static visual content screenshots and thereby provide specific feedback regarding the selected portion.

14. The system of claim 13 wherein the virtual note creator is operable to generate color-coded virtual notes, and wherein each color code corresponds to a specified type of feedback.

15. The system of claim 13 wherein the virtual note creator is operable to generate virtual notes that, once placed on the selected portion, are expanded or collapsed by a selection of the first or second user to view the contents thereof.

16. A method comprising:

receiving a first static visual content screenshot and a second static visual content screenshot from a first user, the first and second static visual content screenshots representing a progression of displays to be viewed in a sequence selected by the first user;

displaying a graphical user interface (GUI) to the viewing user, the GUI comprising;

(1) a first area in which the first and second static visual content screenshots are presented in the sequence to obtain feedback on the first and second static visual content screenshots from a viewing user,

(2) a second area including a first link associated with the first static visual content screenshot and a second link associated with the second static visual content screenshot, wherein the first and second links provide navigation through the sequence of first and second static visual content screenshots so that a selected one of the first and second screenshots is displayed in the first area of the GUI, and

(3) a third area including feedback elements selectable by the viewing user to provide feedback regarding the screenshots, the feedback elements including;

(a) a rating section that includes a pre-defined question and an associated rating scale, the rating scale operable to receive a rating selected by the viewing user and

(b) a virtual note creator for the viewing user to generate a virtual note for associating user-defined text comments with a location on the static visual content screenshot in the first area of the GUI, the location defined by the viewing user;

receiving feedback information from the second user by way of the feedback elements, the feedback information including;

(i) a rating selected by the viewing user from the rating scale associated with the pre-defined question, and

(ii) a user-defined text comment and associated user-specified location from a generation of a virtual note by the viewing user; and

providing, to the first user, the received feedback information.

17. The method of claim 16 wherein associating the first static visual content screenshot with the first link comprises providing access to the first static visual content screenshot through the first link, and wherein associating the second static visual content screenshot with the second link comprises providing access to the second static visual content screenshot through the second link.

18. The method of claim 16 wherein providing the first link and second link to the second user comprises providing the first link and the second link in an order corresponding to a sequential order of the first static visual content screenshot and the second static visual content screenshot.

19. The method of claim 16 wherein providing the first link and second link to the second user comprises displaying the first link with another visual appearance than the second link while the first static visual content screenshot is displayed with the user interface.

20. The method of claim 16 wherein providing the first link and second link to a second user comprises providing information regarding the second static visual content screenshot in response to a selection of the second link by the second user, while the first static visual content screenshot is displayed on the user interface.

21. The method of claim 16 further comprising marking the first link on the user interface in response to receiving feedback from the second user regarding the first static visual content screenshot.

22. The method of claim 16 further comprising receiving the feedback from the second user regarding the first static visual content screenshot;

receiving revised feedback from the second user regarding the first static visual content screenshot; and

updating the feedback based on the revised feedback.

23. The method of claim 16 wherein providing feedback elements through the user interface comprises providing a virtual note creator for allowing the second user to select color-coded virtual notes for placement on selected portions of the first static visual content screenshot.

24. The method of claim 16 further comprising maintaining the first and second static visual content screenshots, a user link associated with the first user and a feedback campaign for obtaining feedback from the second user regarding the first and second static visual content screenshot, the feedback, and the feedback campaign in association with one another.

25. A user interface comprising:

a first portion for displaying a first static visual content screenshot on which feedback is sought from a viewing user;

a second portion for displaying a first link associated with the first static visual content screenshot and for displaying a second link associated with a second static visual content screenshot, the first and second static visual content screenshots representing a progression of displays to be viewed in a sequence selected by the first user, the first and second links associated with the first and second static visual content screenshots, respectively, in a feedback collection process, and wherein the first and second links provide navigation through the sequence of first and second static visual content screenshots so that a selected one of the first and second screenshots is displayed in the first portion of the user interface; and

a third portion for displaying feedback elements that are available to the viewing user for providing feedback regarding the first static visual content screenshot, the feedback elements including;

(a) a rating section that includes a pre-defined question and an associated rating scale, the rating scale operable to receive a rating selected by the viewing user,

(b) a virtual note creator for the viewing user to generate a virtual note for associating user-defined text comments with a location on the static visual content screenshot in the first area of the GUI, the location defined by the viewing user.

26. The user interface of claim 25 wherein selection of the second link by the viewing user causes display of the second static visual content screenshot within the first portion of the user interface, to thereby enable the viewing user to provide feedback regarding the second static visual content screenshot using the feedback element.

27. The user interface of claim 25 wherein an order of the first link and second link within the second portion corresponds to a sequential order of the first static visual content screenshot and the second static visual content screenshot.

28. The user interface of claim 25 wherein the first link is displayed differently from the second link within the second portion when the first static visual content screenshot is displayed within the first portion.

29. The user interface of claim 25 wherein the first link is marked in response to a submission of the feedback from the viewing user regarding the first static visual content screenshot.

30. The user interface of claim 25 wherein the third portion comprises a submit button that is displayed as a re-submit button upon submission of the feedback regarding the first static visual content screenshot, when the first static visual content screenshot is displayed in the first portion.

31. The user interface of claim 25 wherein the second link displays information about the second static visual content screenshot within the second portion, upon selection of the second link by the viewing user, while the first static visual content screenshot is displayed in the first portion.