Camera-phone barcode scanning support
First Claim
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1. A method for providing sales support using a call center, comprising:
- scanning a product descriptor using a telephone having a camera;
placing a call to a sales support telephone center;
routing the call to a remote call center; and
receiving sales support from the remote call centerwherein the scanned product descriptor is used to route the call to a pre-selected person knowledgeable with the product descriptor in a remote call center for sales support.
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Abstract
Systems and methods are disclosed for load balancing call centers and for providing remote receptionist service.
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Citations
20 Claims
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1. A method for providing sales support using a call center, comprising:
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scanning a product descriptor using a telephone having a camera; placing a call to a sales support telephone center; routing the call to a remote call center; and receiving sales support from the remote call center wherein the scanned product descriptor is used to route the call to a pre-selected person knowledgeable with the product descriptor in a remote call center for sales support. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A sales support system, comprising:
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a telephone having a camera to scan a product descriptor, the telephone used for placing a call to a sales support telephone center; a telephone network for routing the call from the telephone; and a remote call center to receive the call and to provide sales support for a product associated with the product descriptor wherein the scanned product descriptor is used to route the call to a pre-selected person knowledgeable with the product descriptor in a remote call center for sales support. - View Dependent Claims (17, 18, 19)
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20. A sales support system, comprising:
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a telephone having a camera to scan a product descriptor, the telephone used for placing a call to a sales support telephone center; a telephone network for routing the call from the telephone; and a remote call center to receive the call and to provide sales support for a product associated with the product descriptor, wherein the product descriptor comprises a bar code or an image of a product wherein the scanned product descriptor is used to route the call to a pre-selected person knowledgeable with the product descriptor in a remote call center for sales support.
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Specification