System and method for automated routing and processing of telecommunication service orders
First Claim
1. A method for routing telecommunication service orders, the method comprising:
- maintaining a message table, the message table comprising messages that may be found in a service order;
maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order;
receiving a service order, the service order being a digital image;
parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order;
analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and
taking at least one of a plurality of actions with the service order, the plurality of actions comprising;
routing the service order via e-mail for processing; and
routing the service order to a web queue for processing.
3 Assignments
0 Petitions
Accused Products
Abstract
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.
38 Citations
27 Claims
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1. A method for routing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; routing the service order via e-mail for processing; and routing the service order to a web queue for processing. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for processing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with an order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; processing the service order to generate an XML document from the digital image; and adding an outbound message to the service order. - View Dependent Claims (8, 9, 10)
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11. A method for processing and routing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; processing the service order to generate an XML document from the digital image; adding an outbound message to the service order; routing the service order via e-mail for processing; and routing the service order to a web queue for processing. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A computer readable medium containing computer readable code embodied thereon for causing a computer to perform a method for routing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; routing the service order via e-mail for processing; and routing the service order to a web queue for processing. - View Dependent Claims (19, 20, 27)
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21. A computer readable medium containing computer readable code embodied thereon for causing a computer to perform a method for processing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in a service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; processing the service order to generate an XML document from the digital image; and adding an outbound message to the service order. - View Dependent Claims (22, 23)
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24. A computer readable medium containing computer readable code embodied thereon for causing a computer to perform a method for processing and routing telecommunication service orders, the method comprising:
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maintaining a message table, the message table comprising messages that may be found in a service order; maintaining analysis rules, the analysis rules providing actions to be taken with a service order based on the messages found in the service order; receiving a service order, the service order being a digital image; parsing the service order to determine what messages are found in the service order, the parsing further including parsing the service order to determine the location of messages on the digital image of the service order relative to other messages on the service order; analyzing the service order by applying the analysis rules to determine at least one action to take with the service order based upon the messages found in the service order; and taking at least one of a plurality of actions with the service order, the plurality of actions comprising; processing the service order to generate an XML document from the digital image; adding an outbound message to the service order; routing the service order via e-mail for processing; and routing the service order to a web queue for processing. - View Dependent Claims (25, 26)
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Specification