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Systems and methods for a secure recording environment

  • US 7,769,176 B2
  • Filed: 06/30/2006
  • Issued: 08/03/2010
  • Est. Priority Date: 06/30/2006
  • Status: Active Grant
First Claim
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1. A method for providing secure, captured data in a customer center, comprising the steps of:

  • capturing unencrypted data with a recording system at a customer center through a VoIP network, wherein the unencrypted data comprises a communication between a user and an agent of the customer center;

    receiving a request at a key management system to retrieve electronic keys for encrypting the data;

    responsive to receiving the request, transmitting the electronic keys and key identifications to the recording system;

    encrypting the unencrypted data at the recording system using the electronic keys;

    associating the electronic keys with the encrypted data and metadata of the stored encrypted data with the key identifications at the recording system;

    transmitting unique identifiers associated with the stored encrypted data to the key management system, the unique identifiers being generated from the unencrypted data by recording system;

    storing the encrypted data in the recording system; and

    maintaining a database of metadata and key identifications to facilitate retrieval of the electronic keys for decrypting the stored encrypted data.

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