Automated business machine management
First Claim
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1. A method for automating management of a service contract for a business machine associated with a user, the method comprising steps of:
- providing a data capture device proximate to a business machine, the business machine comprising a selection from the group consisting of a copier, a printer, a fax machine, a scanner, and any combination thereof;
receiving identification of a threshold event associated with the service contract, the threshold event set by a user with a web interface allowing remote modification of the service contract to thereby modify the threshold event, and the threshold event comprising a selection from the group consisting of a usage count for the business machine, a detected error in the business machine, a predetermined time period, and any combination thereof;
programming the threshold event into the data capture device, wherein the data capture device monitors the business machine to log an occurrence of the threshold event;
receiving notification from the data capture device that the threshold event was logged by the data capture device, wherein the logging of the threshold event triggers the notification; and
reporting information related to the service contract electronically and automatically to the user based, at least in part, upon the receiving step.
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Abstract
According to the invention, a process for automating management of a service contract for a business machine associated with a user is disclosed. In one step, A data capture device is provided proximate to a business machine. A threshold event associated with the service contract is determined and programmed into the data capture device. In another step, notification of triggering of the threshold event is received. Information related to the service contract is reported electronically and automatically to the user based, at least in part, upon the receiving of the trigger notification.
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Citations
24 Claims
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1. A method for automating management of a service contract for a business machine associated with a user, the method comprising steps of:
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providing a data capture device proximate to a business machine, the business machine comprising a selection from the group consisting of a copier, a printer, a fax machine, a scanner, and any combination thereof; receiving identification of a threshold event associated with the service contract, the threshold event set by a user with a web interface allowing remote modification of the service contract to thereby modify the threshold event, and the threshold event comprising a selection from the group consisting of a usage count for the business machine, a detected error in the business machine, a predetermined time period, and any combination thereof; programming the threshold event into the data capture device, wherein the data capture device monitors the business machine to log an occurrence of the threshold event; receiving notification from the data capture device that the threshold event was logged by the data capture device, wherein the logging of the threshold event triggers the notification; and reporting information related to the service contract electronically and automatically to the user based, at least in part, upon the receiving step. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. An automated business machine management system for business machines of users, the automated business machine management system comprising:
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a plurality of data capture devices, wherein; each data capture device is coupled to an associated business machine, each associated business machine comprising a selection from the group consisting of a copier, a printer, a fax machine, a scanner, and any combination thereof, and each data capture device comprises a wireless transceiver; an operations center in two-way communication with each of the plurality of data capture devices, wherein the operations center determines a threshold related to a service contract and communicates that threshold to one of the plurality of data capture devices, the threshold comprising a selection from the group consisting of a usage count for the business machine, a level of supplies for the business machine, a predetermined time period, and any combination thereof; and a web interface to the operations center, wherein; the web interface is remote to the operations center, wherein the web interface allows users to remotely interact with service contract information and thereby modify the threshold. - View Dependent Claims (15, 16, 17, 18, 19)
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20. A method for automating management of a service contract for a business machine associated with a user, the method comprising steps of:
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providing a data capture device proximate to a business machine, the business machine comprising a selection from the group consisting of a copier, a printer, a fax machine, a scanner, and any combination thereof; receiving identification of a threshold event associated with the service contract, the threshold event set by a user with a web interface allowing remote modification of the service contract to thereby modify the threshold event, and the threshold event comprising a selection from the group consisting of a usage count for the business machine, a level of supplies for the business machine, and a combination thereof; programming the threshold event into the data capture device, wherein the data capture device monitors the business machine to log an occurrence of the threshold event; receiving notification from the data capture device that the threshold event was logged by the data capture device, wherein the logging of the threshold event triggers the notification; and wirelessly notifying a technician to service the business machine, wherein the wireless notifying occurs automatically in response to the notification from the data capture device. - View Dependent Claims (21, 22, 23)
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24. An automated business machine management system for business machines of users, the automated business machine management system comprising:
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a plurality of data capture devices, wherein; each data capture device is coupled to an associated business machine, each associated business machine comprising a selection from the group consisting of a copier, a printer, a fax machine, a scanner, and any combination thereof, each data capture device is configured to monitor its associated business machine and to log monitored events; and each data capture device comprises a wireless transceiver; an operations center in two-way communication with each of the plurality of data capture devices, wherein the operations center is configured to; determine a threshold which triggers a service to be performed by a technician pursuant to a service contract, the threshold comprising a selection from the group consisting of a usage count for the business machine, a detected error in the business machine, a level of supplies for the business machine, a predetermined time period, and any combination thereof; communicates that threshold to one of the plurality of data capture devices; receive wireless notification from the one data capture device that the threshold was logged by the one data capture device, triggering the notification; and wirelessly notify the technician to service the associated business machine, wherein the wireless notifying occurs automatically in response to the notification from the data capture device; and a web interface remote to the operations center, wherein the web interface allows users to remotely interact with service contract information and thereby modify the threshold.
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Specification