Automated sales support system
First Claim
1. A computerized system that alerts a salesperson of consumer interactions with an employer of the salesperson, comprising:
- a processor;
a module that enables the salesperson to select a target item for an individual customer to which the salesperson is assigned in communications over a plurality of on-line communication channels from the customer;
a channel monitor that monitors the plurality of on-line communication channels for an occurrence of a communication from the customer, wherein the communication includes the target item;
a notification module that notifies the salesperson upon the occurrence; and
memory for storing a record of the occurrence in a history.
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Accused Products
Abstract
A system and method for notifying salespersons of customer communications including a target item is provided. Individual customers are mapped to one or more salespersons. Target items of interest to a salesperson are defined and a salesperson is associated with a customer. For each salesperson, on-line communication channels are monitored for the occurrence of a communications involving a customer associated with the salesperson and including a target item defined by the salesperson. When such an occurrence happens, a notification is directed to the salesperson. Salesperson access to the system and customer access to the on-line communication channels requires authorization.
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Citations
3 Claims
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1. A computerized system that alerts a salesperson of consumer interactions with an employer of the salesperson, comprising:
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a processor; a module that enables the salesperson to select a target item for an individual customer to which the salesperson is assigned in communications over a plurality of on-line communication channels from the customer; a channel monitor that monitors the plurality of on-line communication channels for an occurrence of a communication from the customer, wherein the communication includes the target item; a notification module that notifies the salesperson upon the occurrence; and memory for storing a record of the occurrence in a history. - View Dependent Claims (2)
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3. A computerized system that alerts a salesperson of consumer interactions with an employer of the salesperson, comprising:
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a processor; a module that enables the salesperson to select a target item for an individual customer to which the salesperson is assigned in communications over a plurality of on-line communication channels from the customer including e-mail, an asynchronous on-line discussion group, a synchronous on-line discussion group or instant messaging; a channel monitor that monitors the plurality of on-line communication channels including for an occurrence of a communication from the customer, wherein the communication includes the target item; and a notification module that notifies the salesperson upon the occurrence.
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Specification