Systems and methods for providing relayed language interpretation
First Claim
1. A method of providing a relayed language interpretation service, comprising:
- receiving a language interpretation call from a caller at a language interpretation provider;
determining a caller language corresponding to a language spoken of the caller;
engaging a first interpreter that speaks the caller language and a base language;
receiving an indication from the caller that the caller needs interpretation between the caller language and a third-party language;
engaging a second interpreter to the language interpretation call that speaks the base language and the third-party language;
engaging the third-party to the language interpretation call; and
providing over-the-phone interpretation of the caller language into the base language by the first interpreter and over-the-phone interpretation of the base language into the third-party language by the second interpreter such that a conversation is established between the caller and the third-party, the second interpreter hearing the over-the-phone interpretation by the first interpreter so that the second interpreter utilizes the base language for the over-the-phone interpretation of the base language into the third-party language.
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0 Petitions
Accused Products
Abstract
Systems and methods disclosed herein to provide relayed language interpretation are disclosed herein. The relayed language interpretation permits a caller to communicate with a third party. A language interpretation call is received from a caller at a language interpretation provider. A caller language corresponding to a language spoken of the caller is determined. A first interpreter that speaks the caller language and a base language is engaged to the language interpretation call. An indication from the caller that the caller needs interpretation between the caller language and a third-party language is received. The first interpreter is permitted to engage a second interpreter that speaks the base language and the third-party language. The second interpreter is engaged to the language interpretation call. The third party is engaged to the language interpretation call. Over-the-phone interpretation of the caller language and the third-party language is performed.
85 Citations
26 Claims
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1. A method of providing a relayed language interpretation service, comprising:
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receiving a language interpretation call from a caller at a language interpretation provider; determining a caller language corresponding to a language spoken of the caller; engaging a first interpreter that speaks the caller language and a base language; receiving an indication from the caller that the caller needs interpretation between the caller language and a third-party language; engaging a second interpreter to the language interpretation call that speaks the base language and the third-party language; engaging the third-party to the language interpretation call; and providing over-the-phone interpretation of the caller language into the base language by the first interpreter and over-the-phone interpretation of the base language into the third-party language by the second interpreter such that a conversation is established between the caller and the third-party, the second interpreter hearing the over-the-phone interpretation by the first interpreter so that the second interpreter utilizes the base language for the over-the-phone interpretation of the base language into the third-party language. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of providing a relayed language interpretation service, comprising:
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receiving a language interpretation call from a caller at a language interpretation provider; receiving a caller indication of a need to communicate with a third party via live interpretation of a caller language and a third-party language; identifying a first interpreter that can interpret between the caller language and a base language; identifying a second interpreter that can interpret between the base language and the third-party language; engaging the first interpreter to the language interpretation call; engaging the second interpreter to the language interpretation call; engaging the third party to the language interpretation call; and providing live interpretation of the caller language into the base language by the first interpreter and live interpretation of the base language into the third-party language by the second interpreter such that a conversation is established between the caller and the third-party, the second interpreter hearing the live interpretation by the first interpreter so that the second interpreter utilizes the base language for the live interpretation of the base language into the third-party language. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A system of providing a relayed language interpretation service, comprising:
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a call processing module that receives a language interpretation call from a caller, the call processing module further configured to receive an indication from the caller that the caller needs interpretation between caller language spoken by the caller and a third-party language, wherein the call processing module is configured to identify a first interpreter that speaks the caller language and a base language, and is further configured to identify a second interpreter that speaks the base language and the third-party language; a first interpreter telephonic device that engages the first interpreter in the language interpretation call, the first interpreter telephonic device being configured to receive an input from the first interpreter to engage a second interpreter that speaks the base language and the third-party language such that a conversation is established between the caller and a third-party, and a second interpreter telephonic device that engages the second interpreter in the language interpretation call so that the second interpreter hears the live interpretation by the first interpreter so that the second interpreter utilizes the base language for the live interpretation of the base language into the third-party language. - View Dependent Claims (24, 25, 26)
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Specification