Self-configurable telephony architecture
First Claim
1. A computer-implemented method comprising:
- (A) receiving telephone system data descriptive of past actions performed using a telephone system by a user of the telephone system;
(B) identifying a preference of the user based on the received telephone system data, comprising;
(B)(1) identifying a feature of the telephone system;
(B)(2) identifying a frequency of use of the feature by the user;
(B)(3) determining, based on the frequency of use, whether to configure the preference for the user; and
(C) configuring the identified preference, based on the received telephone system data, only if it is determined that the preference should be configured for the user.
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Accused Products
Abstract
Techniques are disclosed for automating the process of configuring a telephone system. More specifically, the techniques disclosed herein enable a telephone system to monitor the behavior of users of that system and to configure the users'"'"' preferences based on their observed behavior. For example, the system may observe that a particular user frequently dials a particular telephone number manually. In response to this observation, the system may automatically configure the frequently-dialed telephone number as a speed dial number for that user. As a result, the user may dial the number in the future by pressing a speed dial button rather than by entering the number manually. Such an automatic configuration process may enable the telephone system to be adapted to its users'"'"' needs more quickly and accurately, and with less effort on behalf of the users, than is possible using conventional systems that require their users to perform configuration manually.
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Citations
21 Claims
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1. A computer-implemented method comprising:
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(A) receiving telephone system data descriptive of past actions performed using a telephone system by a user of the telephone system; (B) identifying a preference of the user based on the received telephone system data, comprising; (B)(1) identifying a feature of the telephone system; (B)(2) identifying a frequency of use of the feature by the user; (B)(3) determining, based on the frequency of use, whether to configure the preference for the user; and (C) configuring the identified preference, based on the received telephone system data, only if it is determined that the preference should be configured for the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 20, 21)
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10. A telephone system comprising:
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a store of telephone system data descriptive of past actions performed using a telephone system by a plurality of users of the telephone system; preference identification means for identifying a preference of one of the plurality of users based on the telephone system data, comprising; feature identification means for identifying a feature of the telephone system; frequency identification means for identifying a frequency of use of the feature by the user; determination means for determining, based on the frequency of use, whether to configure the preference for the user; and configuration means for configuring the identified preference, based on the received telephone system data, only if it is determine that the preference should be configured for the user. - View Dependent Claims (11, 12, 13)
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14. A computer-implemented method comprising:
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(A) identifying a plurality of frequencies of use of a plurality of features of a telephone system by a user of the telephone system, the plurality of features having a current mapping to a plurality of input selection means of a telecommunications device of the user of the telephone system; (B) identifying, based on the plurality of frequencies of use, a new mapping of the plurality of features to the plurality of input selection means; and (C) remapping the plurality of features to the plurality of input selection means using the new mapping, wherein the new mapping maps each of the plurality of input selection means to a single corresponding one of the plurality of features. - View Dependent Claims (15, 16)
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17. A telephone system comprising:
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a telecommunications device of a user of the telephone system, the telecommunications device comprising a plurality of input selection means; means for identifying a plurality of frequencies of use of a plurality of features of a telephone system by a user of the telephone system, the plurality of features having a current mapping to the plurality of input selection means of the telecommunications device; means for identifying, based on the plurality of frequencies of use, a new mapping of the plurality of features to the plurality of input selection means; and means for remapping the plurality of features to the plurality of input selection means using the new mapping, wherein the new mapping maps each of the plurality of input selection means to a single corresponding one of the plurality of features. - View Dependent Claims (18, 19)
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Specification