Method and system for dealing with non-paying bidders related to network-based transactions
First Claim
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1. A method for a network-based facility, the method comprising:
- receiving submission of a complaint at a network-based facility, the complaint being related to a failed transaction that is not completed by a party, the party is a buyer and the transaction is not completed by the buyer for the reason that the buyer failed to send a payment to a seller;
facilitating, a resolution of the complaint;
determining, by a processor, the complaint is not resolved;
at the network-based facility and using one or more processors, updating a record associated with the failed transaction that is not completed by the buyer, the updating the record including incrementing a first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller;
communicating a user interface to a client machine of a seller, the user interface including a second count of failed transactions not completed by the buyer, the second count including the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; and
updating a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller.
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Abstract
A method and system for dealing with non-paying bidders related to network-based transactions in which a submission of a complaint to a network-based facility is facilitated. The complaint is related to a party who has failed to complete a transaction. A resolution of the complaint is facilitated. A record associated with the part is updated if the complaint is not resolved. The record indicates a count of failed transactions related to the party. A submission of a refund request can also be facilitated if the complaint is not resolved.
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Citations
35 Claims
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1. A method for a network-based facility, the method comprising:
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receiving submission of a complaint at a network-based facility, the complaint being related to a failed transaction that is not completed by a party, the party is a buyer and the transaction is not completed by the buyer for the reason that the buyer failed to send a payment to a seller; facilitating, a resolution of the complaint; determining, by a processor, the complaint is not resolved; at the network-based facility and using one or more processors, updating a record associated with the failed transaction that is not completed by the buyer, the updating the record including incrementing a first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; communicating a user interface to a client machine of a seller, the user interface including a second count of failed transactions not completed by the buyer, the second count including the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; and updating a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 28, 29, 30, 31, 32, 33, 34, 35)
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8. A network based facility system comprising:
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a database configured to maintain a plurality of records of network-based transactions, the plurality of records including a first record; and a processor configured to facilitate submission of a complaint, the complaint being associated with a first record maintained by the database, the first record relating to a failed transaction that has not been completed by a party for the reason that the buyer failed to send a payment to a seller, the processor to facilitate a resolution of the complaint, the processor configured to determine the complaint is not resolved and to update the first record, the first record indicating a first count of failed transactions that have not been completed by the buyer for the reason that the buyer failed to send a payment to the seller, the processor configured to communicate a user interface to a seller, the user interface includes a second count of failed transactions not completed by the buyer, the second count includes the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller, the processor configured to update a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory machine-readable medium that provides instructions, which when executed by a machine, cause the machine to:
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facilitate submission of a complaint to a network-based facility, the complaint being related to a failed transaction that has not been completed by a party, the party is a buyer and the transaction is not completed by the buyer for the reason that the buyer failed to send a payment to a seller; facilitate a resolution of the complaint; determine the complaint is not resolved; update a record associated with the failed transaction that has not been completed by the buyer, the record indicating a first count of failed transactions that have not been completed by the buyer for the reason that the buyer failed to send a payment to the seller; communicate a user interface to a seller, the user interface includes a second count of failed transactions not completed by the buyer, the second count includes the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; and update a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller. - View Dependent Claims (16, 17, 18, 19, 20)
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21. A network-based facility, comprising:
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a first means for maintaining a plurality of records of network-based transactions, the plurality of records including a first record; and a second means for facilitating submission of a complaint, the complaint being associated with the first record relating to a failed transaction that has not been completed by a party, the party is a buyer and the transaction is not completed by the buyer for the reason that the buyer failed to send a payment to a seller; facilitating a resolution of the complaint; determining the complaint is not resolved; updating the first record to indicate a count of failed transactions that have not been completed by the buyer, the updating the record including incrementing a first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; communicating a user interface to a seller, the user interface including a second count of failed transactions not completed by the buyer, the second count including the first count of failed transactions not completed by the buyer for the reason that the buyer failed to send a payment to the seller; and updating a seller refund request table upon crediting a fee previously charged to the seller by the network-based facility based on the failed transaction back to the seller. - View Dependent Claims (22, 23, 24, 25, 26, 27)
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Specification