Self-service terminal

• US 7,774,649 B2
• Filed: 01/31/2008
• Issued: 08/10/2010
• Est. Priority Date: 01/31/2008
• Status: Active Grant

• Current Assignee: NCR Atleos Corp.
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Neilan, Michael J.
• Primary Examiner(s): Bonzo; Bryce P
• Application Number:
  US12/012,166
• Publication Number:
  US 20090199050A1
• Time in Patent Office: 922 Days
• Field of Search: 714/22, 714/23
• US Class Current: 714/23
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/206 Software aspects at ATMs
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 9/026 for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
• CPC Class Codes: H04L 41/0604 using filtering, e.g. reduction of information by using priority, element types, position or time
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications

Abstract

A self-service terminal comprises a pc core and at least one module, which can be powered down independently of the pc core, the terminal has a control application and an agent arranged to monitor the fault state of the at least one module and cause a fault signal to be sent from the self-service terminal when the fault state of the at least one module is characteristic of a problem with the at least one module. The agent is arranged to determine if the module has been powered down; whereupon the fault signal is buffered until the module is powered up and a determination as to the fault state of the module is again made. The fault signal is only sent if the fault state still indicates there to be a problem with the at least one module.

Claims

1. A self-service terminal comprising a pc core and at least one module, which can be powered down independently of the pc core;

the terminal having a control application and an agent arranged to monitor the fault state of the at least one module and cause a fault signal to be sent from the terminal when the fault state of the at least one module is characteristic of a problem with the at least one module, wherein the agent is arranged to determine if the module has been powered down, whereupon the fault signal is buffered until the module is powered up and a determination as to the fault state of the module is again made and the fault signal is only sent if the fault state is still characteristic of a problem with the at least one module.

2. A terminal according to claim 1, wherein there is a plurality of modules and each module has an associated agent.

3. A terminal according to claim 1, wherein the agent is an SNMP agent.

4. A terminal according to claim 1, wherein the at least one module is selected from:

a display module, a keypad module, a card reader module, a cash dispenser module, a statement printer module;

a controller module, a communications module and a journal printer module.

5. A terminal according to claim 1, wherein the fault signal is arranged for detection and decoding by a remote state of health monitoring facility.

6. A terminal according to claim 1, wherein the self-service terminal is an automated teller machine (ATM).

7. A terminal according to claim 1, wherein the that the control application comprises a plurality of module driver agents, a plurality of module function request agents for requesting functions provided by a module, the module driver agents being operable to co-operate with an associated function request agent to provide module functions.

8. A terminal according to claim 7, wherein the driver agents are organized in a community of agents.

9. A terminal according to claim 3, wherein the at least one SNMP agent is an SNMP trap.

10. A terminal according to claim 1, wherein the agent is arranged to determine if the at least one module has been powered down by ascertaining when the terminal is placed in a diagnostic mode;

loss of power to the at least one module being classified as a power down when the terminal is in said diagnostic mode.

11. A method of operating a self-service terminal self-service terminal comprising a pc core and at least one module, which can be powered down independently of the pc core;

the terminal having a control application and an agent arranged to monitor the fault state of the at least one module and cause a fault signal to be sent from the self-service terminal when the fault state of the at least one module is characteristic of a problem with the at least one module;

the method including;

determining if the module has been powered down;

if the module has been powered down buffering the fault signal

powering up the module; and

determining the fault state of the module again; and

sending a fault signal only if the fault state is still characteristic of a problem with the at least one module.

12. A method according to claim 11, wherein the agent is an SNMP agent.

13. A method according to claim 12, wherein the at least one SNMP agent is an SNMP trap.

14. A method according to claim 11, wherein the fault signal is arranged for detection and decoding by a remote state of health monitoring facility.

15. A method according to claim 11, wherein the agent is arranged to determine if the at least one module has been powered down by ascertaining when the terminal is placed in a diagnostic mode;

loss of power to the at least one module being classified as a power down when the terminal is in said diagnostic mode.