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User specific support in communications systems

  • US 7,779,067 B2
  • Filed: 02/11/2004
  • Issued: 08/17/2010
  • Est. Priority Date: 09/11/1998
  • Status: Expired due to Term
First Claim
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1. In an Internet connected communication system with multiple modes of communication, a server storing and executing software providing a user support system, comprising:

  • an interface accessible from the Internet for accepting information from outside users and for presenting information to the users;

    wherein, the software is configured to a specific user and upon a contact from the specific user, the information software presents to the specific user an interface automatically updated with available information according to the specific user interaction and/or request.

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