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Method and system for providing menu tree assistance

  • US 7,783,305 B2
  • Filed: 03/08/2006
  • Issued: 08/24/2010
  • Est. Priority Date: 03/08/2006
  • Status: Active Grant
First Claim
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1. A method for providing menu tree assistance, the method comprising:

  • receiving a voice request from a user via a telematics unit;

    determining a voice menu tree based on the voice request;

    receiving at least one voice response from the user based on the voice menu tree;

    attempting speech recognition on the voice response;

    determining a speech recognition failure based on the voice response; and

    thereafter;

    sending the received voice response as an audio file to a call center via a wireless carrier system;

    playing the voice response to an advisor at the call center; and

    providing assistance to the user from the call center in response to the playing of the voice response.

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