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Packet telephony bridging server

  • US 7,787,611 B1
  • Filed: 09/17/2004
  • Issued: 08/31/2010
  • Est. Priority Date: 09/17/2004
  • Status: Active Grant
First Claim
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1. A method of routing a packet customer call to an agent employing a circuit telephone, comprising:

  • establishing first and second virtual nodes on a bridging server;

    assigning unique identifiers to the first and second virtual nodes for addressing the first and second virtual nodes directly;

    associating the agent employing the circuit telephone with the unique identifier of the second virtual node;

    establishing, via a gateway device on the bridging server, an agent call between the first virtual node and the circuit telephone of the agent;

    receiving a customer call from a customer circuit phone via a gateway and a switch, wherein the customer call from the circuit telephone is converted to the packet customer call by the gateway;

    routing the packet customer call to the agent using the unique identifier of the second virtual node associated with the agent; and

    , bridging the first and second virtual nodes by establishing a connection between the first and second virtual nodes to provide for relaying telephony packets of the packet customer call and the agent call between the first and second virtual nodes;

    wherein the second virtual node acts as a proxy for the circuit telephone of the agent.

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