Method and apparatus for managing a computer-based address book for incident-related work
First Claim
1. A method for use with a computer-based processing system for use in managing incident-related work and that has a user interface, the method comprising:
- providing an address book that is accessible to the computer-based processing system, the address book containing a plurality of entries that persist independently of incident durations and wherein at least some of the entries comprise entity contact information for corresponding entities;
receiving, via the user interface, new entity contact information associated with a given incident and an entity in the address book;
storing that contact information to provide new stored entity contact information that is available independent of given incident duration that is independently stored as compared to the address book, and wherein the new stored entity contact information can be different from entity contact information for the same entity as contained in the address book;
providing for establishing a link between the new stored entity contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and new entity contact information by permitting a user to display, for the entity, either the entity contact information for the entity as is contained in the address book and the new entity contact information for the entity as is stored by the computer-based processing system;
wherein establishing a link comprises providing an indication, via the user interface, to reflect a linked status as corresponds to the new stored entity contact information, wherein the linked status shows, when the new stored entity contact information and the corresponding entry in the address book are linked but contain differing information, whether the differing information is due to edits to the new stored entity information or edits to the corresponding entry in the address book.
1 Assignment
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Accused Products
Abstract
A computer-based processing system (29) for use in managing incident-related work provides an address book (103) containing a plurality of entries that persist independently of incident durations and that comprise contact information for corresponding entities. New contact information is then received (102) via the user interface, stored, and associated with a given incident and as regards an entity. The system then provides for establishing a link (103) between the stored contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and contact information.
176 Citations
42 Claims
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1. A method for use with a computer-based processing system for use in managing incident-related work and that has a user interface, the method comprising:
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providing an address book that is accessible to the computer-based processing system, the address book containing a plurality of entries that persist independently of incident durations and wherein at least some of the entries comprise entity contact information for corresponding entities; receiving, via the user interface, new entity contact information associated with a given incident and an entity in the address book; storing that contact information to provide new stored entity contact information that is available independent of given incident duration that is independently stored as compared to the address book, and wherein the new stored entity contact information can be different from entity contact information for the same entity as contained in the address book; providing for establishing a link between the new stored entity contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and new entity contact information by permitting a user to display, for the entity, either the entity contact information for the entity as is contained in the address book and the new entity contact information for the entity as is stored by the computer-based processing system; wherein establishing a link comprises providing an indication, via the user interface, to reflect a linked status as corresponds to the new stored entity contact information, wherein the linked status shows, when the new stored entity contact information and the corresponding entry in the address book are linked but contain differing information, whether the differing information is due to edits to the new stored entity information or edits to the corresponding entry in the address book. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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12. A method for use with a computer-based processing system for use in managing incident-related work and that has a user interface, the method comprising:
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providing an address book that is accessible to the computer-based processing system, the address book containing a plurality of entries that persist independently of incident durations and wherein at least some of the entries comprise entity contact information for corresponding entities; receiving, via the user interface, new entity contact information associated with a given incident and an entity in the address book; storing that contact information to provide new stored entity contact information that is available independent of given incident duration that is independently stored as compared to the address book, and wherein the new stored entity contact information can be different from entity contact information for the same entity as contained in the address book; providing for establishing a link between the new stored entity contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and new entity contact information by permitting a user to display, for the entity, either the entity contact information for the entity as is contained in the address book and the new entity contact information for the entity as is stored by the computer-based processing system; wherein providing for establishing a link includes comparing the new stored entity contact information with the entries in the address book to determine a measure of correspondence; when the measure of correspondence as corresponds to a given entry in the address book at least meets a predetermined level of certainty, automatically linking the stored contact information to the given entry with a link to provide linked information; when the measure of correspondence as corresponds to a given entry in the address book does not at least meet the predetermined level of certainty, not linking the new stored entity contact information to the given entry; wherein not linking the new stored entity contact information to the given entry further comprises providing an indication, via the user interface, to reflect an unlinked status as corresponds to the new stored entity contact information. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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35. An incident-related work management computer-based processing system comprising:
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a first memory having an address book stored therein, wherein the address book contains a plurality of entries that persist independently of incident durations and wherein at least some of the entries comprise contact information for corresponding entities; a second memory having new contact information associated with a given incident and as regards an entity stored therein and as received via a user interface to provide stored contact information that is available independent of given incident duration the new contact information being independently stored as compared to the address book, and wherein the new contact information can be different from the contact information for the same entity as contained in the address book; and a link establisher circuit operably coupled to the first memory and the second memory that is configured and arranged to provide for establishing a link between the stored contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and contact information by permitting a user to display, for the entity, either the contact information for the entity as is contained in the address book or the new contact information for the entity as is stored in the second memory;
the link establisher circuit being further configured to provide an indication, via the user interface, to reflect a linked status as corresponds to the new stored entity contact information, wherein the linked status shows, when the new stored entity contact information and the corresponding entry in the address book are linked but contain differing information, whether the differing information is due to edits to the new stored entity contact information or edits to the corresponding entry in the address book. - View Dependent Claims (36, 37, 38, 39, 40, 41)
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42. A computer memory having computer instructions stored therein for use with a computer-based processing system for use in managing incident-related work and that has a user interface, the computer instructions providing for:
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providing an address book that is accessible to the computer-based processing system, the address book containing a plurality of entries that persist independently of incident durations and wherein at least some of the entries comprise contact information for corresponding entities; receiving, via the user interface, new contact information associated with a given incident and as regards an entity and storing that new contact information to provide new stored contact information that is independently stored as compared to the address book, and wherein the new stored contact information can be different from the contact information for the same entity as contained in the address book; providing for establishing a link between the stored contact information and a corresponding entry in the address book to thereby associate information that corresponds to a same entity, such that the link can facilitate subsequent processing of at least one of an incident and contact information by permitting a user to display, for the entity, either the contact information for the entity as is contained in the address book or the new contact information for the entity as is stored by the computer-based processing system; wherein establishing a link further includes providing an indication, via the end user interface, to reflect a linked status as corresponds to the new stored entity contact information, wherein the linked status shows, when the new stored entity contact information and the corresponding entry in the address book are linked but contain differing information, whether the differing information is due to edits to the new stored entity contact information or edits to the corresponding entry in the address book.
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Specification