System for distributing VXML capabilities for execution on client devices

• US 7,792,254 B2
• Filed: 12/02/2004
• Issued: 09/07/2010
• Est. Priority Date: 10/19/2004
• Status: Active Grant

• Current Assignee: Genesys Cloud Services Incorporated
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Ryabchun, Andrey, Anisimov, Nikolay, Kikinis, Dan, Perlmutter, Michael, Makagon, Petr, Ristock, Herbert Willi Artur
• Primary Examiner(s): Anwah; Olisa
• Application Number:
  US11/003,723
• Publication Number:
  US 20060083362A1
• Time in Patent Office: 2,105 Days
• Field of Search: 455/414.1, 455/563, 455/566, 379/88.17, 379/88.13, 379/88.11, 379/221.09, 379/15.03, 379/201.12
• US Class Current: 379/88.17
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A system for interacting with voice extensible markup language application content includes a content source node connected to a network for rendering availability of voice extensible markup language content and code; a communication device connected to the network for acquiring at least the code rendered available; and a software interface running on the communication device for determining local existence of at least the code acquired and initializing execution of found code. Upon code execution, the content may be played on the communication device without a persistent network connection to the enterprise hosting the content.

Claims

1. In a system for interacting with voice extensible markup language application content, the system including a content source node, a communication device, and a software interface running on the communication device, a method for acquiring and executing voice extensible markup language code for offsite local interaction comprising steps for;

(a) selecting a telephone contact number from a contact list available to the communication device;

(b) dialing the contact number;

(c) establishing a connection between the communication device and a service point servicing the destination of the number;

(d) determining at the service point the presence of voice extensible markup language capability associated with the destination number dialed;

(e) forwarding a request from the service point to the content source node, the request to render the code associated with the destination number available to the caller;

(f) forwarding the code to the communication device; and

(g) executing the code from the communication device.

2. The method of claim 1, wherein in step (a), the communication device is one of a cellular telephone.

3. The method of claim 1, wherein in step (c), the connection established is a wireless connection from the point of the communication device and the service point is a service control point in a PSTN network.

4. The method of claim 1, wherein in step (d) the presence determination points to at least one voice extensible markup language executable code set stored at the content source node and associated with the destination number.

5. The method of claim 1, wherein in step (e) the request is of the form of call control data formatted as a command including description of media channel to be used in rendering.

6. The method of claim 1, wherein in step (f) the code is sent as a message attachment to the caller over a data connection.

7. The method of claim 1, wherein in step (f) the code is delivered to a specified inbox maintained by the caller.

8. The method of claim 1, wherein in step (f) a link to the code is delivered to the caller in one of an instant message, a simple messaging service message, or in an electronic mail message.

9. The method of claim 1, wherein in step (f) the code is delivered transparently to the communication device over an Internet connection.

10. In a system for interacting with voice extensible markup language application content, the system including a content source node, a communication device, and a software interface running on the communication device, a method for interacting with application content offsite comprising steps for;

(a) selecting a telephone contact number from a contact list available to the communication device;

(b) determining the presence of locally stored voice extensible markup language code associated with the selected contact number;

(c) executing the code; and

(d) interacting with content played by the code.

11. The method of claim 10 wherein in step (a), the communication device is one of a cellular telephone.

12. The method of claim 10 wherein in step (b), the method of association is a pointer to a database entry in a local database.

13. The method of claim 10 wherein in step (c), the communication device executes the code automatically.

14. The method of claim 10 wherein in step (a), a simultaneous step for dialing the number is initiated.

15. The method of claim 10 wherein in step (d), the content is text that is rendered on the communication device as synthesized voice using text to speech technology.

16. The method of claim 10 wherein in step (d), the content is pre-recorded audio stored on the communication device.

17. The method of claim 10 wherein in step (d), the content is stored in a repository accessible to the communication device on a local network.

18. The method of claim 10 wherein in step (d), the content is stored in a repository accessible to the communication device on a wide area network.